Benihana - Miramar, FL

Review summary

1. R

   Raul

   Southwest Florida

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food was very salty made me very thirsty and a little sick
   

   Benihana - Miramar, FLResponded today

   Hi, Raul! We're really sorry to hear about your experience. We take pride in our food quality and it's disappointing to know it didn't meet your expectations. We also understand that the food made you feel thirsty, and we apologize for that as well. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to make a better impression. Thanks, Benihana - Miramar, FL Management Team.
   

   Is this helpful?

   Report
2. F

   Fredline

   Fort Lauderdale

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always enjoy coming here. The food is always fresh and delicious. The chefs are always amazing.
   

   Benihana - Miramar, FLResponded 2 days ago

   Hello, Fred! We're so glad to hear that you always enjoy coming to Benihana - Miramar! It's wonderful to know that our fresh and delicious food and the amazing chefs consistently meet your expectations. We always strive to provide the best dining experience possible for our guests. Thank you for your kind words and for choosing us. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
3. r

   rolando

   VIP

   Miami

   26 reviews

   5.0

   26 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good food, delicious, and reasonable prices, really extraordinary service, Katia is the best, and Macahado was wonderful.
   

   Benihana - Miramar, FLResponded 2 days ago

   Thanks for the review, Rolando! We're thrilled to hear that you enjoyed our food and found our prices reasonable. It's wonderful to know that our exceptional service also added to your experience at Benihana - Miramar. We appreciate your kind words and look forward to serving you again soon.
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Miami

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Did not get my food prepared until an hour later no cheifvavaibke at the time the wait was too long
   

   Benihana - Miramar, FLResponded 3 days ago

   Hey, we're really sorry to hear about your experience at Benihana - Miramar. We strive to provide our customers with prompt service and quality food, and it's clear we missed the mark during your visit. We apologize for the delay and any inconvenience it may have caused. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. Y

   Yasef Mohar

   Caribbean

   9 reviews

   2.0

   9 reviews

   Dined on 9 December 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our reservation came available upon an hour late.. the drinks have to be canceled because they never came. They said were caught up due to lack of personnel. The food was good but its overpriced .
   

   Is this helpful?

   Report
6. T

   Tiffany

   VIP

   Miami

   12 reviews

   5.0

   12 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Better than the last time in dined here a month ago.
   

   Benihana - Miramar, FLResponded on 10 December 2024

   Thanks for the review, Tiffany! We're thrilled to hear that you enjoyed your dining experience at Benihana - Miramar. It's always a pleasure to serve our loyal customers like you who return for their second visits. We noticed that you rated our value slightly lower. We strive to provide the best experience for our customers and your feedback helps us do that. We hope to see you again soon for an even better experience!
   

   Is this helpful?

   Report
7. S

   Shannon

   Miami

   1 review

   2.0

   1 review

   Dined on 2 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food is not good as it used to be & service could be better.
   

   Benihana - Miramar, FLResponded on 4 December 2024

   Dear Shannon, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

   Is this helpful?

   Report
8. R

   Rafael

   Fort Lauderdale

   6 reviews

   5.0

   6 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service and wonderful food. Really enjoyed it.
   

   Benihana - Miramar, FLResponded on 2 December 2024

   Hey Rafael! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

   Is this helpful?

   Report
9. J

   Johny

   Miami

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Sam is the best chef. It is a perfect environment for a family dinner or with friends.
   

   Benihana - Miramar, FLResponded on 25 November 2024

   Hi, Johny! Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our chefs and enjoyed the environment we've created at Benihana - Miramar. Your kind words truly mean a lot to us. We're glad to know that you felt the value was worth it. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
10. G

    Giovany

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on 22 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We stopped going for a time because of the very long waits and bad customer service. Now it seems they’ve changed that and I’m very excited to re-dine here as it’s our family tradition for birthdays.
    

    Benihana - Miramar, FLResponded on 26 November 2024

    Thanks for the review, Giovany! We're thrilled to hear that your family tradition is still a hit despite the recent changes. We're always working on improving our service and value your feedback. We hope to welcome you back for more memorable dining experiences at Benihana - Miramar.
    

    Is this helpful?

    Report