Benihana - New York, NY

Review summary

1. S

   Skye

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 45 minutes to be seated. Seated with a difficult group and had very small portions due to chef over catering to difficult party. Food also didn’t taste like normal. Rubber band cooking on the grill. Grill wasn’t clean. Nothing went well
   

   Benihana - New York, NYResponded today

   Thanks for visiting us, Skye. We're sorry to hear about your experience at Benihana - New York, NY. We understand that waiting can be frustrating, especially when you have a difficult group. We apologize if the portions were small and the chef overcatering was not to your liking. We also regret that the cleanliness of our grill was not up to par. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to serve you better.
   

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2. b

   bill

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place ….classic table cooking experience! Nostalgic and somehow fresh at the same time!
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the feedback, Bill! We're thrilled to hear that you enjoyed the classic table cooking experience at Benihana - New York, NY. It's wonderful to know that the nostalgic vibe and freshness both added to your experience. We appreciate your high ratings and we'll continue to strive for excellence in all areas. We hope to see you again soon!
   

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3. S

   Saihou

   Unspecified

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience would recommend to others love that place
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the review, Saihou! We're delighted to hear that you had a wonderful experience at Benihana - New York, NY. Your kind words about our food, service, and value truly made our day. We're grateful for your recommendation and we hope to see you again soon!
   

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4. K

   Kay

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   The prices have changed and some items are missing on the menu so when you order it,the servers won't tell you the pricing.
   

   Benihana - New York, NYResponded 3 days ago

   Hey Kay, We appreciate your feedback and deeply apologize for the inconvenience caused. We understand that our pricing and menu changes can be confusing, especially when it comes to special occasions like dining at Benihana. We're sorry for any confusion caused and we will strive to improve our communication about our menu. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team at Benihana - New York, NY
   

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5. A

   Annie

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The experience and food were nice, will be back.
   

   Benihana - New York, NYResponded 3 days ago

   Hi Annie, Thank you for your kind words and for rating us so highly! We're thrilled to hear that you enjoyed the food and service at Benihana - New York, NY. We always aim to provide an exceptional dining experience for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back soon! Best, The Management Team
   

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6. E

   Elizabeth

   Raleigh

   2 reviews

   3.0

   2 reviews

   Dined on 17 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Giving 3 stars because while our servers, Shine, and our Chef, Sudip, were fantastic, the hosts and the bartender could not have been ruder or more disinterested. When we arrived, they would not seat us until our entire party had arrived, which was fine, except we were the only people in the restaurant and had two disabled adults, one with a walker, who were not able to sit in the tall chairs at the bar while we waited. When we requested a table downstairs (due to the handicaps), the host pointed and said “there’s an elevator over there.” We waited at the bar for our table and the bar tender just informed us that the child with us could not sit at the bar; however he did not once offer us drinks - he just cleaned the bar and ignored us completely. Fun experience with mediocre food once we were seated; host and bartender and the whole arrival experience were off putting. If this wasn’t a family celebration for a child, we would have left and said forget it.
   

   Benihana - New York, NYResponded 6 days ago

   Dear Elizabeth! Thank you for sharing your experience. While we're thrilled to hear that Shine and Chef Sudip provided great service, we sincerely apologize for the lack of hospitality you encountered upon arrival. We understand how important it is to accommodate all guests, especially those with special needs, and regret that this wasn’t handled with the care and attentiveness you deserve. Your feedback will be shared with our team to ensure better service moving forward. We appreciate your honesty and hope to have the opportunity to provide a much-improved experience in the future.
   

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7. E

   Elizabeth

   VIP

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and food. For being in NYC the prices were really reasonable. We will definitely be back.
   

   Benihana - New York, NYResponded 7 days ago

   Hey Elizabeth, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service and food at Benihana - New York, NY. We're glad to know that you found our prices reasonable. We always strive to provide our guests with an exceptional dining experience. We look forward to welcoming you back soon. Best regards, The Management Team
   

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8. A

   Akira

   VIP

   New York City

   41 reviews

   5.0

   41 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's a definitely fun place to go whether you are a new yorker or traveler. Benihana always provide us good food with good laugh.
   

   Benihana - New York, NYResponded 7 days ago

   Hey Akira, Thank you so much for your kind words! We're thrilled to hear that you had a good time at Benihana - New York, NY and that our food met your expectations. It's always our goal to provide a fun and memorable dining experience for all our guests. We appreciate your support and look forward to serving you again soon! Best regards, The Management Team
   

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9. L

   Leonard

   New York City

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love Benihana since a child. Will always be a top spot for me.
   

   Benihana - New York, NYResponded 1 day ago

   Hello Leonard, We're thrilled to hear that you've always had a love for Benihana since you were a child. It's wonderful to know that we've been a top spot for you throughout the years. We're always here to provide the best food and service, so we're glad you've consistently enjoyed your experiences with us. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team at Benihana - New York, NY
   

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10. R

    Roxi

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 16 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful experience drinks and food was amazing but pricy but it’s always a good time
    

    Benihana - New York, NYResponded on 17 February 2025

    Hi Roxi, We're thrilled to hear that you had a wonderful experience at Benihana - New York, NY! It's great to know that you enjoyed our drinks and food. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We understand your concerns about the pricing and appreciate your feedback. We're looking forward to your next visit. Best, The Management Team
    

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