Benihana - New York, NY

Review summary

1. L

   Laura

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and experience was good nothing special. The one in Las Vegas was amazing and it’s going to be hard to top our experience there but I have no complaints about this. The food was good and the service was good as well. I would go back.
   

   Is this helpful?

   Report
2. G

   Galia

   VIP

   San Francisco

   9 reviews

   2.0

   9 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bad service, very long wait time for the table and for the meal to start (50 minutes). The worst experience was in the reception though, a host that was very rude. The experience is nice for kinds but the food is not good. $300 for 4 people- plenty of better options than this. Never again.
   

   Is this helpful?

   Report
3. B

   Brandi

   VIP

   Charleston

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice time at Benihana! The food and drinks were good!
   

   Is this helpful?

   Report
4. J

   Joel

   VIP

   Houston

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait (with a reservation) was terrible as was the food. Chicken was dry and filet wasn’t good. On top of that, the cost to quality was awful! Never again!
   

   Benihana - New York, NYResponded today

   Thanks for the review, Joel. We're truly sorry to hear about your experience at Benihana - New York, NY. It's disappointing to know that you didn't enjoy your meal, especially the chicken and filet. We also apologize for the inconvenience caused by the wait time. We strive to provide excellent service and food, and we're sorry we fell short during your visit. Your feedback is important to us and we will certainly take it into consideration as we continuously work to improve our guests' experiences. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - New York, NY Management Team
   

   Is this helpful?

   Report
5. B

   Brian

   VIP

   London

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food and chef and waiter were excellent however the wait time and front of house staff needs improvement. A reservation for 7pm and we didn’t get our table until 7.33pm. The reservation process and waiting area were not up to scratch and it ruined an otherwise good evening.
   

   Benihana - New York, NYResponded 1 day ago

   Dear Brian, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
6. D

   David

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Be sure to ask for a table in the middle of the dining area.
   

   Benihana - New York, NYResponded 1 day ago

   Dear David, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

   Is this helpful?

   Report
7. R

   Richard

   VIP

   New York City

   35 reviews

   4.0

   35 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and Service was excellent. It was a bit cold in the dining area.
   

   Benihana - New York, NYResponded 1 day ago

   Hi Richard, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - New York. We apologize for the temperature in your dining area. We'll definitely look into this matter to ensure a more comfortable dining experience for our guests in the future. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
8. L

   Luciana Maria

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very good, perfect. Good food and service. We enjoyed it
   

   Benihana - New York, NYResponded 3 days ago

   Hey Luciana Maria, We're thrilled to hear that you had a wonderful experience at Benihana - New York! It's great to know that you enjoyed our food and service. We strive to provide the best for our guests and your feedback is a testament to that. We hope to see you again soon. Best, The Management Team
   

   Is this helpful?

   Report
9. A

   Angela

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great place to stop in and eat hibachi. The server did a great job with our orders. The chef was outstanding at the grill. I would definitely eat there again.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the review, Angela! We're thrilled to hear that you had a great experience dining at our hibachi grill and enjoyed our chef's expertise. We always aim to provide excellent service and delicious food to all our guests, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. M

    Maddy

    San Francisco

    1 review

    3.0

    1 review

    Dined on 16 December 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 3

    I haven’t been to Benihana on my birthday in 5 or so years. I am celebrating in NYC and thought it would be fun to book a reservation while I am here. I was highly disappointed. The food was good but service was slow and the show was practically nonexistent. For how high the prices are I expect way more than just a server.
    

    Benihana - New York, NYResponded 7 days ago

    Hey Maddy! Thanks for visiting us at Benihana - New York. We're sorry to hear that your recent visit didn't live up to the standards you've come to expect from us. We're glad to hear that you enjoyed the food, but we apologize for the slow service and lack of show. We strive to provide an exceptional experience for all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the chance to make it up to you in the future.
    

    Is this helpful?

    Report