Benihana - Ontario, CA

Review summary

1. J

   Johanne VIP

   Los Angeles2 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Not Happy with our server at all ! We felt ignored the whole time never got a refill until our meal was finished! Couldn’t ask for any sauces we needed because she was no where to be found! The chef was great the food was great but the server was not it!
   

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2. OT

   OpenTable Diner

   Orange County1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never called us on the phone or number and we were waiting and waiting
   

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3. K

   Karen

   San Diego4 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Upon arrival, we were told the wait was 30 minutes, despite having a reservation. We were not actually seating for more than an hour after our "reservation". We received two texts from the restaurant saying our table was ready, but it was another 20 minutes before we were actually seated. Our meal and table service were excellent, although the restaurant no longer seems to have Yum Yum Sauce available, even though it is on the take out menu. I would gladly exchange the watery mustard sauce for it.
   

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4. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated on time. Food was amazing. Cook and waiter stayed on top of all request.
   

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5. OT

   OpenTable Diner

   San Diego1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had a reservation but still waited 45 minutes then it took an hour for the chef to start making the meal. Way longer than expected for dinner.
   

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6. M

   Maritza

   Phoenix1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   We made a reservation at 8:15PM the restaurant told us it would be an additional 30 minutes as they overbooked. We check in at the 45 minute wait time mark and they told us it would be another 30-45 minutes. Our table was not ready until 9:43 PM. We got there at 8PM. This was a ridiculously long wait. So unprofessional in my opinion.
   

   Benihana - Ontario, CAResponded 1 day ago

   Hey Maritza, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. Your feedback is invaluable to us, and we assure you that we will take steps to avoid such situations in the future. We hope to have the opportunity to serve you again and provide you with a better experience. Best Regards, The Management Team
   

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7. M

   Michelle VIP

   Los Angeles11 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for 6:15 and was told there would be an additional 45 minute wait! Not a way to keep your customers happy!
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the review, Michelle. We're truly sorry to hear about your experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations, especially regarding the wait time. We understand that this could have a negative impact on your overall dining experience and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the quality service and dining experience we're known for.
   

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8. M

   Mia

   Los Angeles1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Not very happy with making a reservatuon and still had to wait an hour and a half
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the review, Mia. We're sorry to hear about your experience with the reservation at Benihana - Ontario, CA. It's always our goal to provide a seamless dining experience, and we apologize for the delay. We appreciate your patience and understanding. We hope to have the opportunity to serve you again in the future.
   

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9. MS

   MiaS

   Los Angeles1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservation at 8:30pm, seated at 9:00pm, still no server by 9:30pm. Let the manger know we were leaving. Extremely chaotic and unorganized. I remember this feeling this a high scale experience, not any more…..
   

   Benihana - Ontario, CAResponded 1 day ago

   Hello Mia, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. Please accept our sincere apologies for the delay in service and the lack of organization. We understand your disappointment and we sincerely apologize for any inconvenience caused. Your feedback is invaluable to us as we strive to improve. We hope you will give us another chance to make it right. Best Regards, The Management Team
   

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10. M

    Malisa

    Los Angeles10 reviews

    5.0

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My favorite Benihanas to come to! The Chefs here are amazing! Never disappointed!
    

    Benihana - Ontario, CAResponded 1 day ago

    Thanks for the feedback, Malisa! We're thrilled to hear that you enjoy your favorite Benihana - Ontario, CA - with our amazing chefs. It's always a pleasure to serve you and we're glad we could exceed your expectations. We appreciate your high ratings and look forward to your next visit.
    

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