Benihana - Orlando - International Drive, FL

Review summary

1. J

   Jennifer

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time for Christmas Eve. Going early was a great choice. The staff was great and so was the food!
   

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2. V

   Vicki

   Pittsburgh

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food as always. We were able to celebrate 3 birthday dinner certificates at our table(3checks) without any difficulty. Enjoyed the savings and spent the extra money on the great drinks! Merry Christmas.
   

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3. V

   Vincent

   Jacksonville

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   We had a reservation set for 6:30 pm. Got there on time, but had to wait over 20 mins to get seated as they were trying to figure out what other guests to sit at our table. Once we sat down we had to wait again for the chef, our chef got to our table closer to 7:40 at that point is when the cooking and show started.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Hello Vincent, Thank you for taking the time to share your feedback. We're sorry for the delay you experienced at your reservation time and for the wait time during your chef's show. We understand your frustration and we apologize for any inconvenience. We assure you that we are working on improving our seating and waiting times. We appreciate your patience and we hope to provide a better experience on your next visit. Best, Benihana - Orlando - International Drive, FL, The Management Team
   

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4. J

   Jessica

   Baton Rouge

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible experience! The whole place was dirty filthy! Our server looked like she hadn’t took a bath in days and has soars all over her. Were there for over an hour before the chef came out. 2 tables that got seated way after us were eating before our chef came out. The chef then gave veggies and shrimp to everyone at the table, yet I had to order and pay for ours. First time visitor and will NEVER go back. Manager atleast took a $15 appetizer off my check. But was still over $250 for us to eat. Kobes will for sure be the only place I go!
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Dear Jessica, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
   

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5. P

   Pamela

   Tallahassee

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food portions were small. Also, fried rice and noodles were an added cost for hibachi meals Only white rice came with it. Refills on drinks were slow.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Hey Pamela, Thank you for taking the time to share your feedback. We're sorry to hear that our portion sizes and hibachi meal options didn't meet your expectations. We also regret that the pace of refills was slower than expected. Your feedback is invaluable to us as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Orlando - International Drive, FL
   

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6. j

   juan

   VIP

   Miami

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very good, the food was excellent and the service very good too
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Hey Juan, We're thrilled to hear that you enjoyed your experience at Benihana - Orlando - International Drive! It's wonderful to know that our food and service met your expectations. We always strive to provide an excellent dining experience for our guests. Your kind words mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
   

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7. G

   Georgia

   Raleigh

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Seated within 10 mins of arrival. Excellent food. Our only complaint was the parking situation.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Thanks for the review, Georgia! We're thrilled to hear that you enjoyed your dining experience at Benihana - Orlando - International Drive. It's great to know that our food met your expectations and that you appreciated our service. We understand your frustration about the parking situation, and we'll certainly look into alternative parking options for our guests. We appreciate your feedback and look forward to serving you again soon! Best regards, Benihana - Orlando - International Drive, FL Management Team
   

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8. Y

   Yunier

   Miami

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The place is special Every year I come to Orlando and then come here at the same spot very nice
   

   Benihana - Orlando - International Drive, FLResponded 3 days ago

   Thanks for the review, Yunier! We're thrilled to hear that you enjoy your visits to Benihana - Orlando - International Drive. It's wonderful to know that you find our place special and the experience here is consistent with that. We noticed that while you seemed to rate our food and service highly, you rated our value a bit lower. We constantly strive to provide the best experience for our guests and your feedback helps us do that. We look forward to serving you again soon!
   

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9. J

   Jasmin

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly had an awesome time! The host was prompt and welcoming. Our waitress was knowledgeable and personable. The chef was entertaining and the food was so delicious! After singing Happy Birthday to my Brother the staff prompted us to take a group photo- shortly after we received the printed picture to take home! Thank you for truly caring about the experience we received. 10 out of 10! ⭐️⭐️⭐️⭐️⭐️
   

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   Benihana - Orlando - International Drive, FLResponded 6 days ago

   Hello Jasmin, Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had an awesome time at Benihana - Orlando - International Drive. It's great to know that our team made you feel welcome and that you enjoyed the food and our birthday song. We always aim to make special occasions even more memorable with a memorable experience. Your kind words truly mean a lot to us. We look forward to welcoming you and your family back soon. Best wishes, The Management Team
   

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10. A

    Alan

    London

    2 reviews

    1.0

    2 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Waited 20 minutes to get table even though it was booked and then an hour to get drinks. Place was dirty.l with food on the floor and table sticky from previous diners. Our chef was good fun and food was good but clearly short staffed….
    

    Benihana - Orlando - International Drive, FLResponded 6 days ago

    Hey Alan! Thanks for visiting us at Benihana - Orlando - International Drive. We're truly sorry to hear about your experience. We understand how frustrating waiting can be and we apologize for the inconvenience caused. We also acknowledge your comments about the cleanliness of our restaurant. We assure you that we take all feedback seriously and will use this as an opportunity to improve. We're glad to hear that you enjoyed our chef, but we're sorry to hear that the service was not up to the mark. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
    

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