Benihana - Orlando - International Drive, FL

Review summary

1. LF

   LauraF

   Tampa

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Very slow service. Not very attentive. The chef was great. The servers, not so much. 
   

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2. H

   Hubert

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food and entertainment was exceptional, the service was great.
   

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3. j

   joelle

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated 15 minutes after our reservation time and then had to wait another 10 minutes before a waiter even approached us. Soups and salads arrived an hour after our booking time, followed by another 20-minute wait before the chef started cooking. The waitress insisted that everyone in our group had to order the add-on of fried rice and noodles instead of the standard white rice, even though we clearly didn’t need that much. We ended up paying €7.50 × 4 when just two portions would have been plenty. Second and third drinks took far too long to arrive and were even forgotten at times. On top of that, the waitress was erratic and unprofessional. She didn’t apologize for the service issues and instead defensively claimed that tips were shared among all staff. We usually tip generously, but this experience was so disappointing that we only left 10%. Nearly €300 for two adults and three kids—unacceptable for a mediocre dinner. Go to Kobé! It’s way better, cheaper and the Experience is legit!
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Thanks for visiting us, Joelle. We're deeply sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. Your feedback is important to us and we regret that your visit did not meet your expectations. We apologize for the wait time, service issues, and the cost. We strive to provide excellent service and it's clear we missed the mark during your visit. Your feedback is valuable to us and will help us improve. We hope you'll give us another chance to provide a better dining experience. Best, Benihana - Orlando - International Drive, FL Management Team
   

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4. M

   Markell

   Kansas City

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   The food was tasty but it was cold, the service wasn’t great at all. The server helping the table next to us was great though. I wish my tip could have gone to her.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Thanks for the feedback, Markell. We're glad to hear that you enjoyed the food at Benihana - Orlando - International Drive, FL. However, we're sorry to hear that the food and service did not meet your expectations. We strive to provide top-notch service and delicious food, and we're sorry to hear that we fell short this time. Your feedback is valuable to us and will be used to improve our services. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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5. C

   Chris

   Portland

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   7:00 reservation, didn’t sit until 7:40. Chef didn’t come out until 9:20. Food as good. Jeff the chef was very personable.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Hey Chris, We're sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. It's always our goal to provide a timely and seamless dining experience for our guests, and we regret that we fell short this time. We're glad to hear that you enjoyed the food, but we understand that our service was not up to par. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you on your next visit. Best, The Management Team
   

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6. J

   Johanna

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Keeps getting so expensive the upgraded rice should be free
   

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7. S

   SHEREE

   Detroit

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good service, food needed a little more seasoning, our chef was very engaging. Quite noisy as it was very busy.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Hey Sheree, Thank you for taking the time to share your experience at Benihana - Orlando - International Drive, FL. We're glad to hear that you found our service excellent and our chef engaging. We're sorry to hear that our food didn't meet your expectations in terms of seasoning. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences. We hope to see you again soon. Best regards, Benihana - Orlando - International Drive, FL Management Team.
   

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8. K

   Katie

   Orlando

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   This is my second time at this Benihana’s. It’s a very popular and busy location. We were sat 25mins after our reservation and the we waited almost 20more minutes for our server and it was a little over 40mins when our chef finally arrived. I noticed other tables were being sat and in a span of 20mins, they had their drinks, soups and salads brought to them roughly around the same time their chef was going to the table. I have no clue why our table took so long to get everything. Other than that the food was good but the wait was honestly discouraging. When we got around to our dessert portion of our meal, we had to wait for our ice cream and by the time we got it, everyone at my table’s ice cream was partially melted. Overall it was an okay experience.
   

   Benihana - Orlando - International Drive, FLResponded 5 days ago

   Thanks for the review, Katie. We're sorry to hear that your second visit to Benihana's Orlando International Drive was not up to the mark. We understand your frustration regarding the wait time and ice cream issue. We're glad to hear that you enjoyed the food, but we apologize for the overall experience. We assure you that we're continuously working on improving our service and food quality. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Orlando - International Drive, FL Management Team
   

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9. K

   Kerri

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Macho was our chef and he was amazing. Entertaining, funny, and he made our experience a lot of fun.
   

   Benihana - Orlando - International Drive, FLResponded 7 days ago

   Thanks for the feedback, Kerri! We're thrilled to hear that you had an enjoyable time at Benihana - Orlando - International Drive, FL. It's great to know that our team's sense of humor added to your experience. We're also glad to hear that our team was able to enhance your dining experience with their entertaining skills. We appreciate your high ratings for our food and we'll continue to strive for excellence in all areas. We hope to see you again soon!
   

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10. J

    Joanne

    Orlando

    6 reviews

    5.0

    6 reviews

    Dined on 19 February 2025

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 4

    The food is very delicious. Only thing is that we had to wait close to an hour for the chef to come, but not really upset about that as they were super busy and the place was full, but the wait staff was awesome.
    

    Benihana - Orlando - International Drive, FLResponded on 20 February 2025

    Hello Joanne, Thank you for taking the time to leave us this valuable feedback. We're thrilled to hear that you enjoyed our food and found our team to be awesome. We understand that waiting for our chefs can be frustrating, especially when you're expecting them to serve you promptly. We're continually working on improving our service, and your feedback is invaluable in that process. We hope to see you again soon for a more seamless experience. Best, Benihana - Orlando - International Drive, FL, The Management Team
    

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