Benihana - Pittsburgh, PA

Review summary

1. J

   Jay

   VIP

   Pittsburgh

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was clear that while the staff did a great job, the restaurant was very over booked. We made a reservation for the lounge and apparently that was a mistake. Fortunately we got a table. But it was clear many people waited long past their reservation time. Again, staff did great but it was a lot on them
   

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2. D

   Dennis

   Tampa

   38 reviews

   2.0

   38 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We did not have our usual experience at Benihana. They were extremely busy and while we were seated within 10 minutes of our reservation, we waited 25 minutes to see a server. Our drink orders were incorrect and had to be sent back. After we ordered our dinner, we waited another 20 minutes for the soup and the salad was delivered after our hibachi chef arrived. The quality of the food was excellent as well as our chef Manuel. We have had dinner there on Christmas Eve a number of times but this time it fell short.
   

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3. R

   Ryan

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family loves Benihana for big holidays, and our latest time at the Green Tree location was for Christmas Eve. Our chef, Fernando, was excellent and the food was very flavorful and perfectly cooked. Our server was very attentive too. We enjoyed our family time there and will be back soon. (The homemade yum yum sauce is always a delight.)
   

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4. p

   patty

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Holiday menu pricing was exceptionally high and priced differently from the every day menu,. We were charged for soda/tea refills despite the online menu saying they were free refills. We felt that despite good food and service that’s $400 with tip was way too much for 6 people for lunch. We likely will not return, atleast not on a holiday!
   

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5. T

   Toni

   Pittsburgh

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had a blast. Met wonderful people that were at our table and the chef was fun and very personable.
   

   Benihana - Pittsburgh, PAResponded 2 days ago

   Thanks for visiting us, Toni! We're thrilled to hear that you and your family had a great time at Benihana - Pittsburgh. It's wonderful to know that our team made you feel welcome and that you enjoyed the chef's personality. We strive to provide our guests with memorable experiences and it's heartwarming to hear when we've succeeded. We look forward to serving you again soon.
   

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6. T

   Tracy

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   First time here. Was recommended by multiple people. The food was sub par and it was way over priced. The people I went with who have been here multiple times and loved it even said it was not good this time and they don't know why. This was the first time they ever had a bad meal here. Figures that would be my luck. I won't be back.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Hi Tracy, We're truly sorry to hear that your recent experience at Benihana - Pittsburgh didn't meet your expectations. We strive to provide our guests with the best food and service, and it's disappointing to hear that we fell short during your visit. We appreciate your kind words about our service, but we're sorry that we fell short this time. We understand that we can't please everyone, and we sincerely apologize for any disappointment. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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7. S

   Stuart

   VIP

   Pittsburgh

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service , waitresses and waiters go out of their way to serve customers Christina and Jake go over and above Chefs are amazing Always delicious at Greentree We have gone there once a month since it was the Samurai Our favorite restaurant
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Thanks for the review, Stuart! We're thrilled to hear that you had a wonderful experience at Benihana - Pittsburgh. It's wonderful to know that our team's efforts to provide excellent service and delicious food have been appreciated by you and your frequent guests. We're honored to be your favorite restaurant and we look forward to serving you monthly for many more years to come!
   

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8. V

   Vicki

   Orlando

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food and chef were great!! The service was awful though. Kept forgetting drinks, sat there after dinner waiting for sauce containers for about 25 mins until we had to grab waiter and ask for containers. Never received my ice cream that I paid for. Just terrible service
   

   Benihana - Pittsburgh, PAResponded on 16 December 2024

   Hey Vicki, we're really sorry to hear about your experience at Benihana - Pittsburgh. It's disappointing to know that our service didn't meet your expectations, and we apologize for the delay in serving your ice cream and forgetting the containers. We strive to provide excellent service and value to our guests, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the excellent dining experience we're known for. Best regards, Benihana - Pittsburgh Management Team
   

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9. m

   michael

   VIP

   Salt Lake City

   7 reviews

   2.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Normally dinner is a 10 out of 10 here eight upstairs at the bar at a table. The food was all lukewarm and rice was cold. Wind served. We eat here about 3 to 5 times a month so it was a little disappointing.
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Thanks for visiting us, Michael. We're sorry to hear that your recent experience at Benihana - Pittsburgh didn't meet your expectations. We strive to provide our guests with an exceptional dining experience and it seems we fell short this time. We take your feedback seriously and will work on improving our food temperature and service quality. We appreciate your patronage and hope to have the opportunity to serve you better in the future. The Management Team
   

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10. K

    Karl

    Pittsburgh

    11 reviews

    5.0

    11 reviews

    Dined on 11 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always quality service with great food. A go to for celebrating special events.
    

    Benihana - Pittsburgh, PAResponded on 15 December 2024

    Hi Karl! Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the quality of our service and food, and that we're your go-to place for celebrating special events. We truly appreciate your support and look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team at Benihana - Pittsburgh
    

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