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Benihana - Puente Hills, CA, Los Angeles, CA

Benihana - Puente Hills, CA

3.8
3.8
3965 Reviews
$30 and under
Japanese

Make a booking

2 people
21:00
Booked 55 times today
  • Good for special occasions
  • Good for groups
  • Lively
Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Phone number
    (626) 912-8784
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
  • Area
    Puente Hills
  • Cross Street
    Azusa Ave
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

What 3,965 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4.2Food
  • 3.8Service
  • 3.8Ambience
  • 3.6Value

NoiseModerate

Loved For

  • San Gabriel Valley

    Child-friendly

  • San Gabriel Valley

    Good for groups

  • San Gabriel Valley

    Healthy

  • San Gabriel Valley

    Good for special occasions

  • San Gabriel Valley

    Lively

  • San Gabriel Valley

    Most Booked

Review summary

AI-generated from verified diner reviews
Benihana in Puente Hills offers a vibrant dining experience with "great food" and "fun chefs," perfect for special occasions. While service can be inconsistent, standout team members like Chef Victor and Chef Gavin provide "amazing" and "entertaining" experiences. Improvements in seating and cleanliness could enhance the overall atmosphere.

3,965 Reviews
  1. Lisa

    Los Angeles

    12 reviews

    1.0

    12 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    We have been coming to this Benihana multiple times, but this time was so bad that we will never want to come back again. At first everything was great, we ordered land & sea, splash meadows etc. These all comes with steaks, we asked for medium rare steaks. The chef came and double checked, we all wanted medium rare. When our steaks came, it was all well done. When I told the chef this was not medium rare and his reply was: the steaks are covered in butter, that’s why you cannot see the inside. Finally when we are done and we had some gift cards that we bought from Black Friday sale, our waitress came back with the bill and did not did the deduction correctly, I had to take my phone out to show her how much the balance should be. We spend around 30-40 mins working on the bill with her and the manager. Lastly we had to ask to get our photos taken. After waiting all these time, I had to ask again where is our photo? They then tell us the camera wasn’t working.

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  2. Katherine

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Everything was amazing . The Puente hills location is my favorite. I made reservations online and we were seated within a few mins of arriving. Aileen was our server and she was also amazing. She is great we had everything we needed and she checked on the table often. The cook was amazing he made it fun and different. The food tasted amazing. He was entertaining and very friendly.
    Benihana - Puente Hills, CAResponded 1 day ago
    Hello Katherine, We're thrilled to hear about your wonderful experience at Benihana - Puente Hills, CA! It's fantastic to know that you found our location delightful and that our online reservations process was smooth. We're also delighted to know that our team made your visit enjoyable. We're glad you enjoyed the food and found us friendly. We strive to provide an amazing dining experience for our guests and your feedback is a testament to that. We look forward to serving you again soon! Best, The Management Team

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  3. Dani

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined 3 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 3
    I made a reservation for 145pm on a Monday, arrived on time did not get seated until 2:40 PM. The communication at the front desk is terrible. The girls are like mannequins pushing buttons. I wish someone would’ve said something to us that they were falling behind. Management was nowhere to be found. We finally got seated and they sent our appetizers late, which was delicious by the way very late. The CHEF didn’t show up to our table until 3:40 PM at this point I should’ve just made dinner reservations. Very disappointing cause we have been coming here for years and to have terrible service is usually a good sign that Management needs to retrain the staff. I think if they would’ve mentioned that they were understaffed and running behind schedule would’ve been warranted, but because nobody said anything to any of us standing around waiting for tables it was quite frustrating. And at that point We were hangry and just wanted lunch ….. turned into an early dinner. :/
    Benihana - Puente Hills, CAResponded 1 day ago
    Hello Dani, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's always our aim to provide efficient service and delicious food, and we regret that we fell short during your visit. We apologize for the delay in seating and the lack of communication from our staff. We also acknowledge your frustration regarding the delay in receiving your appetizers. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Puente Hills, CA Management Team

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  4. Jazmin

    Los Angeles

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3
    Bad customer service. Has to keep reminding waiter to bring stuff that was already order
    Benihana - Puente Hills, CAResponded 2 days ago
    Thanks for visiting us, Jazmin. We're sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disappointing to know that our service did not meet your expectations. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. Your feedback is crucial for us to improve and we appreciate you bringing this to our attention. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Puente Hills, CA Management Team

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  5. Jose

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 12 January 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1
    Horrible service. Waited over 3 hours to be seated. Waitress made multiple mistakes . We ended up leaving halfway through the show because it was that frustrating. Will never go back to that location
    Benihana - Puente Hills, CAResponded on 15 January 2025
    Hello Jose, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. We understand how frustrating long waits can be and we apologize for the inconvenience caused. We're glad to hear that you enjoyed the food, but we're failing in delivering the service that we strive for every day. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to make it right. Best regards, Benihana - Puente Hills, CA Management Team

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  6. Daniel

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 9 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service good food! I love the taste and texture of the meat!
    Benihana - Puente Hills, CAResponded on 10 January 2025
    Hello Daniel, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the taste and texture of our meat at Benihana - Puente Hills, CA. It's always a pleasure to know that our service and food met your expectations. Your feedback truly made our day! We can't wait to welcome you back for another great dining experience. Best, The Management Team

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  7. Ericka

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on 7 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We ended up leaving Service was extremely slow. Grill plates and floors were very dirty. We ended up leaving. Very disappointing on how they have let this place go
    Benihana - Puente Hills, CAResponded on 8 January 2025
    Hey Ericka, We're really sorry to hear about your experience at Benihana - Puente Hills, CA. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. It's clear that we fell short during your visit, and for that, we apologize. We take your feedback seriously and will ensure that we improve our service speed and cleanliness. We hope that you will give us another chance to make it right. Best, The Management Team

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  8. Humberto

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 7 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was good, the service was great. The chef was very friendly and respectful. It is very pricey now though.
    Benihana - Puente Hills, CAResponded on 8 January 2025
    Thanks for the review, Humberto! We're thrilled to hear that you enjoyed our food and service at Benihana - Puente Hills, CA. We always strive to provide a friendly and respectful chef to our guests. We understand that our prices may have increased, and we appreciate your understanding. We hope to see you again soon for another great dining experience.

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  9. Steve

    DO NOT USE

    1 review

    3.0

    1 review

    Dined on 5 January 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 2
    Lobster didn't cook well it was still raw, and file mignon was not tender enough, waitress was very good service
    Benihana - Puente Hills, CAResponded on 7 January 2025
    Thanks for the review, Steve! We're sorry to hear that your dining experience at Benihana - Puente Hills, CA didn't meet your expectations. We take pride in our food and it sounds like we missed the mark on the lobster and file mignon. We're glad our service was up to par, though. We appreciate your feedback and we'll definitely use it to improve. We hope to have the opportunity to serve you again soon.

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  10. Ivette

    Los Angeles

    4 reviews

    3.0

    4 reviews

    Dined on 5 January 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2
    Experience was uneventful! Although we had a reservation, we waited for over 20 minutes to be sat on a table. We were told we had two parties in front of us!!!Then more waiting, to get drinks and more waiting for the cook to cook the meal.
    Benihana - Puente Hills, CAResponded on 7 January 2025
    Hey Ivette, We're really sorry to hear about your experience. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We also regret that the service did not meet your expectations. We're always looking for ways to improve, and your feedback is invaluable in this process. We hope you'll give us another chance to show you the true Benihana experience. Best, The Management Team

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FAQs

Benihana - Puente Hills, CA does offer delivery in partnership with Postmates and Uber Eats.

Benihana - Puente Hills, CA is rated 3.8 stars by 3965 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
21:00
Booked 55 times today

Order delivery or takeout

Google Map for Benihana - Puente Hills, CA

17877 Gale Ave., Los Angeles, CA 91748

Dining areas

Additional information

  • Cross Street
    Azusa Ave
  • Area
    Puente Hills
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Public Lot
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine
  • Phone number
    (626) 912-8784
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
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