Benihana - Puente Hills, CA

Review summary

1. M

   Martha

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered the Land & Sea. Everything was cooked to perfection. The flavors were superb and the timing perfect. Jacob our chef made our dining experience great… he was charming, professional and overall entertaining. He seasoned our meal just right. We visit the restaurant often but never has the food tasted as good as it did yesterday.
   

   • 

   Is this helpful?

   Report
2. A

   Adriana

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was good, however server was quick to give us the bill( party of 4 was $300) at the end. And forgot to give us our dessert when it was included.
   

   Is this helpful?

   Report
3. A

   Andy

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   At the very beginning before he started cooking, we had a chef who dropped his spatula on the floor, picked it up, wiped it with his towel, and proceeded to cook with it.
   

   Is this helpful?

   Report
4. R

   Robert

   Central Coast

   62 reviews

   vip
   5.0

   62 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappointed with the food or drinks. Bartender Brian is always pleasant and efficient
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hey, Robert! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you've consistently enjoyed our food and drinks at Benihana - Puente Hills. It's our pleasure to provide a pleasant and efficient service, and we're glad we could meet your expectations. We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
5. S

   Steven

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really wonderful chef, Eric, who took great care of us. The food was amazing and so well prepared. He was very conscientious about someone at our table with a food allergy to shrimp. He just made the whole experience awesome.
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Dear Steven! Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
6. G

   Gina

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jasmine was the best chef ever! She was attentive and put on a good show
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hi Gina! We're thrilled to hear that you had such a wonderful experience at Benihana - Puente Hills! It's fantastic to know that our chef Jasmine made a lasting impression on you. We always aim to provide attentive and memorable service, and we're glad that we met your expectations. Your kind words truly mean a lot to us. Thank you for your wonderful review, and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
7. S

   Shante

   Los Angeles

   7 reviews

   vip
   1.0

   7 reviews

   Dined on 21 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This is my second visit at this location within the past month and the service from the chefs has been extremely unacceptable. For whatever reason both chefs gave me the wrong cut of meat, and when I corrected them on it, they basically argued with me about it. This last visit on 11/20 we walked out before our dinner could be served, we were over it. I did call and speak with the manager, Mike. I'm hoping this location makes some major improvements asap.
   

   Benihana - Puente Hills, CAResponded on 22 November 2024

   Hi Shante! We're truly sorry to hear about your recent experience at Benihana - Puente Hills. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to deliver a great experience, and we're gutted when we miss the mark. Your feedback regarding the meat cut is being addressed. We're also working on improving our service, and your comments have been noted. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the quality service we're known for. Best regards, The Management Team
   

   Is this helpful?

   Report
8. M

   Monique

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Make sure you make reservations & get there early for parking. We had the best time.
   

   Benihana - Puente Hills, CAResponded on 19 November 2024

   Hi, Monique! Thank you for your wonderful review! We're thrilled to hear that you had the best time at Benihana - Puente Hills. It's always our goal to provide excellent service and we're glad we could meet your expectations. We appreciate your understanding about our early hours and parking. We look forward to serving you again soon. - The Management Team
   

   Is this helpful?

   Report
9. C

   Christina

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday discount coupon! Seemed like there were 3 parties with birthdays
   

   Benihana - Puente Hills, CAResponded on 17 November 2024

   Dear Christina! Thanks for visiting us at Benihana - Puente Hills! We're thrilled to hear that you had a great birthday celebration and enjoyed your time with us. We always strive to make special occasions even more memorable with our delicious food and top-notch service. Your kind words are greatly appreciated and we look forward to welcoming you back for more celebrations! Best, The Management Team
   

   Is this helpful?

   Report
10. V

    Veronica

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 13 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    Our Puente Hills Benihana server was attentive, pleasant, and professional and chef Gavin was wonderful. I told him he should be paid more for his great personality.
    

    Benihana - Puente Hills, CAResponded on 17 November 2024

    Dear Veronica! Thanks for the review! We're thrilled to hear that you enjoyed our Puente Hills Benihana service and the chef's performance. We always strive to provide a top-notch dining experience for our guests. We're sorry to hear that you felt our pricing didn't reflect the quality of our service. We appreciate your feedback and will take it into consideration. We look forward to serving you again soon!
    

    Is this helpful?

    Report