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Benihana - Puente Hills, CA, Los Angeles, CA

Benihana - Puente Hills, CA

3.8
3.8
3969 Reviews
$30 and under
Japanese

Make a booking

2 people
19:00
  • Good for special occasions
  • Good for groups
  • Lively
Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Phone number
    (626) 912-8784
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
  • Area
    Puente Hills
  • Cross Street
    Azusa Ave
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

Offers

  • $39 TASTE OF BENIHANA

    Multiple dates available
    Sun - Thu - 11:00 - 15:00, 15:00 - 22:00,Fri - Sat - 11:00 - 15:00, 15:00 - 23:00
    Enjoy the flavors of our signature hibachi with an exclusive five-course meal for just $39 per person. Enjoy our fan favorites like our fried rice, hibachi steak or tender chicken, Benihana soup and signature salad, fresh sushi,  homemade dipping sauces, and more! Menu available Monday through Sunday in the bar and lounge area for dine-in only. Not available with any other promotions, discounts or promotions, including the birthday certificates. Tax and gratuity are not included.
    $39 TASTE OF BENIHANA photo
  • WAGYU OF THE WORLD MENU

    Multiple dates available
    Sun - Thu - 11:00 - 15:00, 15:00 - 22:00,Fri - Sat - 11:00 - 15:00, 15:00 - 23:00
    Experience our newly added six-course Wagyu of the World menu! The unique menu features mouthwatering premium cuts along with flavorful pairings like our Benihana soup and salad, hibachi vegetables, mushrooms, steamed rice and more.  Ask your server for more details. Reserve now!

    WAGYU OF THE WORLD MENU photo
  • $3, $6 $9 HAPPY HOUR

    Multiple dates available
    Sun - Thu - 15:00 - 22:00,Fri - Sat - 15:00 - 23:00
    Explore our new $3, $6, & $9 Happy Hour menu, available Monday-Friday from 3pm to 6pm! Indulge in steamy edamame, the juicy Rocky's Wagyu Burger, signature cocktails like the refreshing Benihana Punch, and much more! With a variety of delicious options, it doesn’t get happier than this! Exclusions apply. Menu items, dates and times vary by location. Contact your local Benihana for additional information.

What 3,969 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4.1Food
  • 3.7Service
  • 3.8Ambience
  • 3.6Value

NoiseModerate

Loved For

  • San Gabriel Valley

    Child-friendly

  • San Gabriel Valley

    Good for groups

  • San Gabriel Valley

    Healthy

  • San Gabriel Valley

    Good for special occasions

  • San Gabriel Valley

    Lively

  • San Gabriel Valley

    Most Booked

Review summary

AI-generated from verified diner reviews
Benihana in Puente Hills offers a vibrant dining experience with "great food" and "fun chefs," perfect for special occasions. While service can be inconsistent, standout team members like Chef Victor and Chef Gavin provide "amazing" and "entertaining" experiences. Improvements in seating and cleanliness could enhance the overall atmosphere.
3,969 Reviews
  1. Jessica

    VIP

    Los Angeles

    9 reviews

    1.0

    9 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1
    Recently this location has gone down hill. We had a reservation at 5:45, and we were not sat until 6:33. This has happened two times before where we waited 30-45 minutes after our reservation. There were leaks in the ceiling, and dripped throughout the night. It would often splash on the couple that were at our table. We then did not see a chef until 7:20, and did not leave the restaurant until 8:15. This was by far the worst experience I’ve ever had here. The only reason you received one star was because the chef was amazing. Our food was so great.

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  2. Ann Marie

    Orange County

    2 reviews

    2.0

    2 reviews

    Dined 1 day ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3
    We had 5:15 reservation and at check in we were told we had to wait 20-25minutea. The host stated they were short on chefs. After being seated, our waitress was quick with or drinks and our order. She was also quick with delivering our soup and salad. We ordered appetizers. Those came at a reasonable Time. However, we waited over a hour for a chef. During that wait, a family with you g children sat at a table behind us. They proceeded to change a diaper on the floor in the corner of Their table. It was disgusting and smelled awful. It made our experience not pleasant. By the time our chef arrived and completed our food, we left The restaurant 8:30pm. That is way too long to spend in a restaurant. Our server was kind enough to take our appetizers off the bill. Would have been nice if the could have Comp’d our drinks as well. I don’t think we will be going back to Benihana’s anytime soon

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  3. Tommy

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    I haven’t been here in a couple years but prior to that would dine here at least 2-3 times a year for the past 20 years. It was the go to spot for birthdays and special occasions for my family. But this time so many things went wrong. We were sat 30+ minutes past our reservation time and 40+ minutes from when my complete party arrived. My party of 5 five was crammed at a table with another party of 4. I ordered a Diet Pepsi and they were out, I ordered black tea and they were out. The prices were significantly higher and the portions were noticeable smaller. The chef started cooking everything at the same time. All the meat was put on the grill and then the rice was made. When the chicken was sliced you could see that it was still raw. The meat and seafood just sat on the grill and dried up and was overcooked by the time it was served. I ordered medium rare and got slight pink on my filet. The scallops were small as was the lobster tail. I will admit the food was tasty, but the plate was not full and our drinks ran dry. They were even out of ice cream. One of my guest with allergies did not get her dinner until after most of use were finished with our meals. To top it off we did not get a picture. Total disappointment. Not sure we will be back.

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  4. Lisa

    Los Angeles

    12 reviews

    1.0

    12 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    We have been coming to this Benihana multiple times, but this time was so bad that we will never want to come back again. At first everything was great, we ordered land & sea, splash meadows etc. These all comes with steaks, we asked for medium rare steaks. The chef came and double checked, we all wanted medium rare. When our steaks came, it was all well done. When I told the chef this was not medium rare and his reply was: the steaks are covered in butter, that’s why you cannot see the inside. Finally when we are done and we had some gift cards that we bought from Black Friday sale, our waitress came back with the bill and did not did the deduction correctly, I had to take my phone out to show her how much the balance should be. We spend around 30-40 mins working on the bill with her and the manager. Lastly we had to ask to get our photos taken. After waiting all these time, I had to ask again where is our photo? They then tell us the camera wasn’t working.
    Benihana - Puente Hills, CAResponded 5 days ago
    Hey Lisa, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We pride ourselves on our food quality and service, and it's disheartening to hear that we didn't live up to those standards this time. Your feedback is invaluable and we assure you that we'll address these issues with our team to prevent such incidents in the future. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Best regards, The Management Team

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  5. Katherine

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Everything was amazing . The Puente hills location is my favorite. I made reservations online and we were seated within a few mins of arriving. Aileen was our server and she was also amazing. She is great we had everything we needed and she checked on the table often. The cook was amazing he made it fun and different. The food tasted amazing. He was entertaining and very friendly.
    Benihana - Puente Hills, CAResponded 6 days ago
    Hello Katherine, We're thrilled to hear about your wonderful experience at Benihana - Puente Hills, CA! It's fantastic to know that you found our location delightful and that our online reservations process was smooth. We're also delighted to know that our team made your visit enjoyable. We're glad you enjoyed the food and found us friendly. We strive to provide an amazing dining experience for our guests and your feedback is a testament to that. We look forward to serving you again soon! Best, The Management Team

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  6. Dani

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined on 20 January 2025

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 3
    I made a reservation for 145pm on a Monday, arrived on time did not get seated until 2:40 PM. The communication at the front desk is terrible. The girls are like mannequins pushing buttons. I wish someone would’ve said something to us that they were falling behind. Management was nowhere to be found. We finally got seated and they sent our appetizers late, which was delicious by the way very late. The CHEF didn’t show up to our table until 3:40 PM at this point I should’ve just made dinner reservations. Very disappointing cause we have been coming here for years and to have terrible service is usually a good sign that Management needs to retrain the staff. I think if they would’ve mentioned that they were understaffed and running behind schedule would’ve been warranted, but because nobody said anything to any of us standing around waiting for tables it was quite frustrating. And at that point We were hangry and just wanted lunch ….. turned into an early dinner. :/
    Benihana - Puente Hills, CAResponded 6 days ago
    Hello Dani, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's always our aim to provide efficient service and delicious food, and we regret that we fell short during your visit. We apologize for the delay in seating and the lack of communication from our staff. We also acknowledge your frustration regarding the delay in receiving your appetizers. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Puente Hills, CA Management Team

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  7. Jazmin

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 20 January 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3
    Bad customer service. Has to keep reminding waiter to bring stuff that was already order
    Benihana - Puente Hills, CAResponded 7 days ago
    Thanks for visiting us, Jazmin. We're sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disappointing to know that our service did not meet your expectations. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. Your feedback is crucial for us to improve and we appreciate you bringing this to our attention. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Puente Hills, CA Management Team

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  8. Sergio

    Los Angeles

    1 review

    3.0

    1 review

    Dined on 15 January 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5
    Reservation for 6p. Seated at 7p. Orders taken at 730p. Left restaurant at 830p. Don’t understand why 2 and a half hours at restaurant.

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  9. Jose

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 12 January 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1
    Horrible service. Waited over 3 hours to be seated. Waitress made multiple mistakes . We ended up leaving halfway through the show because it was that frustrating. Will never go back to that location
    Benihana - Puente Hills, CAResponded on 15 January 2025
    Hello Jose, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. We understand how frustrating long waits can be and we apologize for the inconvenience caused. We're glad to hear that you enjoyed the food, but we're failing in delivering the service that we strive for every day. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to make it right. Best regards, Benihana - Puente Hills, CA Management Team

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  10. Daniel

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 9 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service good food! I love the taste and texture of the meat!
    Benihana - Puente Hills, CAResponded on 10 January 2025
    Hello Daniel, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the taste and texture of our meat at Benihana - Puente Hills, CA. It's always a pleasure to know that our service and food met your expectations. Your feedback truly made our day! We can't wait to welcome you back for another great dining experience. Best, The Management Team

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FAQs

Benihana - Puente Hills, CA does offer delivery in partnership with Postmates and Uber Eats.

Benihana - Puente Hills, CA is rated 3.8 stars by 3969 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00

Order delivery or takeout

Google Map for Benihana - Puente Hills, CA

17877 Gale Ave., Los Angeles, CA 91748

Dining areas

Additional information

  • Cross Street
    Azusa Ave
  • Area
    Puente Hills
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Public Lot
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine
  • Phone number
    (626) 912-8784
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
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