Benihana - Salt Lake City, UT

Review summary

1. R

   Rachel

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   There were too many bdays happening last night, mine included. We heard happy birthday being sung about every 5-10 minutes through out the restaurant. Just at our table there was another party celebrating their birthday. Our Chef zero focused on them and we felt as if we were wall flowers to their party. Ignored and uncomfortable. The food was so so. The low quality soup and salad could have been done with out and the rest of the food felt like we were on a basic bland diet rubbed in butter.
   

   Benihana - Salt Lake City, UTResponded today

   Hello Rachel! We appreciate your feedback and we're sorry to hear about your experience at Benihana - Salt Lake City. We always aim to provide a memorable dining experience, and it's clear we fell short during your visit. We understand how important it is to feel comfortable and we apologize for any discomfort caused. We're also sorry to hear that you found our food to be less than satisfactory. We always strive to deliver the best quality and we'll definitely take your feedback into account. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and make it up to you. Best regards, The Management Team
   

   Is this helpful?

   Report
2. H

   Heather

   Salt Lake City

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   This place is dirty. Also, the quality of food is not great, especially for the price. Will not return.
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Thanks for visiting us, Heather. We're sorry to hear that your experience at Benihana - Salt Lake City didn't meet your expectations. We take cleanliness and quality of food very seriously, and we apologize if you felt this way. We're also disappointed to hear that you found the value not up to par. Your feedback is valuable to us and we'll definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future.
   

   Is this helpful?

   Report
3. N

   Natalie

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Our chef was new and lacked the skills and speed that our previous chefs have had over the years. We watched the table next to ours be entertained by their chef’s showmanship, and receive their food well before we did, despite having been seated 1/2 hour after we were.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Hello Natalie! We appreciate your feedback and are sorry to hear about your recent experience at Benihana - Salt Lake City. We strive to provide our customers with an exceptional dining experience and it seems we fell short during your visit. We apologize if you felt the chef's performance was not up to par and that your seating was delayed. Your comments are very important to us and we will certainly use them to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
4. j

   journey

   Salt Lake City

   2 reviews

   vip
   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was an okay experience. I mentioned it was a birthday and they didn’t do anything for us. We heard so many other people around us getting sang happy birthday and a birthday ice cream but we didn’t get anything… super disappointed
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Hey, Journey! We're truly sorry to hear about your experience at Benihana - Salt Lake City. We strive to make every celebration memorable and we regret that we fell short this time. We appreciate your feedback regarding the birthday celebration and we assure you that we will address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a memorable one. Best Regards, The Management Team
   

   Is this helpful?

   Report
5. H

   Higor

   London

   1 review

   4.0

   1 review

   Dined on 14 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was nice, just felt that it was a tight table space
   

   Benihana - Salt Lake City, UTResponded on 15 November 2024

   Hello, Higor! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your dining experience at Benihana - Salt Lake City. We appreciate your comments about our table space. We strive to provide a comfortable and enjoyable environment for all our guests and your feedback helps us do just that. We look forward to welcoming you back soon. Best regards, The Management Team
   

   Is this helpful?

   Report
6. R

   RYAN

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on 13 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Ordered the tuna steak. It was supposed to be served medium rare. It was medium well. I have consumed a lot great tuna steak and this was nowhere close. It tasted old and fishy. Everything else served was pretty good. It was difficult to get a refill. The cook was good but near as entertaining in my previous experiences in other Japanese steak houses.
   

   Benihana - Salt Lake City, UTResponded on 15 November 2024

   Hey Ryan! Thanks for visiting us at Benihana - Salt Lake City. We're truly sorry to hear about your experience with the tuna steak. We pride ourselves on delivering top-quality food and it seems we missed the mark this time. We're glad you enjoyed the rest of your meal and that you found our service entertaining. We appreciate your feedback and will use it to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. S

   Stella

   Salt Lake City

   1 review

   4.0

   1 review

   Dined on 13 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The best experience we have ever had. My Dad had an amazing birthday dinner.
   

   Benihana - Salt Lake City, UTResponded on 14 November 2024

   Dear Stela! Thanks for visiting us at Benihana - Salt Lake City! We're thrilled to hear that your dad had an amazing birthday dinner with us. We're glad you enjoyed the food and we'll strive to make more memorable experiences for you and your family. We noticed that our service didn't meet your expectations and we'll work on improving that. We appreciate your feedback and look forward to serving you again soon. - The Management Team
   

   Is this helpful?

   Report
8. A

   Aubrey

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had to wait 50 minutes after our reservation time to be seated. Then, our chef was very new and negative. His conversation during the meal consisted of him complaining about his long work hours and him missing the football game that night. He was also very slow, which made him over cook and burn our food. He also forgot the mushrooms for my friends meal (he ordered the chicken and mushrooms). He wasn’t funny or entertaining. We mostly watched the chef at the next table. I was super disappointed. It’s my birthday celebration and it was by far the worst Japanese steakhouse experience we’ve ever had. He said he would let the manager know about the forgotten food and get a discount— but he didn’t.
   

   Benihana - Salt Lake City, UTResponded on 12 November 2024

   Thanks for the review, Aubrey! We're truly sorry to hear about your experience at Benihana - Salt Lake City. We understand that waiting and service issues are not ideal, and we apologize for the issues you encountered during your birthday celebration. We're disappointed to hear that you found our chef negative and slow, and that the food was not up to our usual standards. We appreciate your feedback and will use it to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right.
   

   Is this helpful?

   Report
9. CL

   CocoL

   Salt Lake City

   4 reviews

   5.0

   4 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service, excellent quality food, everyone is welcoming and happy!
   

   • 
   • 

   Benihana - Salt Lake City, UTResponded on 5 November 2024

   Thanks for the review, Coco! We're thrilled to hear that you had an amazing experience at Benihana - Salt Lake City. It's fantastic to know that our service, quality food, and welcoming atmosphere met your expectations. We appreciate your feedback and look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. R

    Randi

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on 2 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The table service was excellent. Our chef was awesome and he made our whole dining experience so much fun! The food was really good!
    

    Benihana - Salt Lake City, UTResponded on 4 November 2024

    Hey, Randi! Thank you for your kind words and for taking the time to share your experience at Benihana - Salt Lake City. We're thrilled to hear that you enjoyed our table service and found our chef to be awesome. We're also glad to know that you enjoyed the food. We strive to create a fun and memorable dining experience for all our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon. Best, The Management Team
    

    Is this helpful?

    Report