Benihana - San Diego, CA

Review summary

1. J

   Juliana

   Seattle

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We waited a total of two hours to get seated and start eating. The service was subpar. The entertainment value when eating there has gone down. The service took 30 minutes after waiting for an hour to get served and the food was not prepared properly. Will not come back to this location. Benihana will be one of my bottom options from now on. Disappointing
   

   Benihana - San Diego, CAResponded today

   Hi Juliana, We're truly sorry to hear about your recent experience at Benihana - San Diego. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide top-notch service and delicious food, and it's clear we fell short during your visit. We also regret that you found our entertainment value to be lacking. We appreciate your feedback, and we will certainly take it into consideration as we continually work to improve our services. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Benihana - San Diego Management Team
   

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2. M

   MICHAEL

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Has 7:15 reservations. No one took a drink order till almost 8:15pm. Has a chef by 9. Done with dinner at 10pm. I get it's the Christmas season and it was busy but that was ridiculous and only to be comped an appetizer.
   

   Benihana - San Diego, CAResponded 2 days ago

   Hello Michael, We appreciate you taking the time to share your experience at Benihana - San Diego. We apologize for the delay in taking your drink order and the delay in dining. We understand that the holiday season can be hectic, and we understand how frustrating this can be. We're glad to hear that you enjoyed our food and we'll work on improving our service during peak times. We hope to serve you better in the future. Best, The Management Team
   

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3. OT

   OpenTable Diner

   Palm Springs

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was great, the chef and server were professional and friendly, however we waited over an hour. We had a 7pm reservation and were not seated until after 8pm. Very poor time management and lack of communication. We were continuously informed, "you'll be seated next." Was it worth the wait, not in my opinion. The only reason we waited was our two teenage children wanted the experience.
   

   Benihana - San Diego, CAResponded 2 days ago

   Dear Guest! Thanks for the feedback. We're glad to hear that you enjoyed our food and found our staff professional and friendly. We're sorry to hear about the long wait you experienced, and we apologize for any misunderstanding regarding your reservation. We understand how frustrating that can be and we truly apologize for the inconvenience. We're committed to improving our time management and communication. We hope you'll give us another chance to provide a better dining experience.
   

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4. J

   Jordan

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alfredo was amazing, he was funny and very sweet to our party. All the staff was very friendly and our food was to die for
   

   Benihana - San Diego, CAResponded 3 days ago

   Hey Jordan! Thanks for the feedback! We're thrilled to hear that you and your party had a wonderful time at Benihana - San Diego. It's great to know that our team made you feel welcome and that you enjoyed the food. We always aim to provide the best service, so your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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5. S

   Sylvia

   San Diego

   31 reviews

   5.0

   31 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s always a good time at Benihana! The chef was so accommodating with my special requests and made my birthday special. The food was over and above delicious. We will be back!
   

   Benihana - San Diego, CAResponded 3 days ago

   Hi Sylvia! We're thrilled to hear that you had a great time celebrating your birthday at Benihana - San Diego! It's always a pleasure to accommodate our guests' special requests and make their celebrations memorable. We're glad you enjoyed our delicious food and found value in our offerings. We can't wait to welcome you back for more celebrations in the future. Thanks for the positive review!
   

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6. M

   Michele

   San Diego

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were celebrating 2 Birthdays ! The food tasted great and it was a fun experience.
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for the feedback, Michele! We're thrilled to hear that you had a fun experience celebrating your birthdays at Benihana - San Diego. It's wonderful to know that our food tasted great and that you found the experience enjoyable. We strive to make every celebration memorable and we're glad we could be a part of your special day. We look forward to serving you again soon. Best wishes, The Management Team.
   

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7. M

   Michelle

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Santiago our chef was amazing! I had a great birthday celebration
   

   Benihana - San Diego, CAResponded 4 days ago

   Thanks for the review, Michelle! We're thrilled to hear that you had an amazing birthday celebration at Benihana - San Diego. It's fantastic to know that you enjoyed our food and service. We strive to make every celebration memorable and your kind words are a testament to that. We look forward to serving you again soon!
   

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8. s

   sara

   VIP

   Central Coast

   32 reviews

   1.0

   32 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service , took 2 hours since our reservation to get our soup , waitress never came to refill our water, no dessert was brought even though we paid for it . Will never go again
   

   Benihana - San Diego, CAResponded 5 days ago

   Thanks for the feedback, Sara! We're really sorry to hear about your recent experience at Benihana - San Diego. It's clear from your review that we fell short in providing the top-notch service we strive for. We take your comments seriously and will address these issues with our team. We hope that you will give us another chance to make it right in the future. Best regards, The Management Team
   

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9. K

   Kristen

   VIP

   San Francisco

   73 reviews

   5.0

   73 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had amazing service! We were celebrating a birthday and they made it so fun! We never had to ask for refills, sauces, or anything. We had a great time!
   

   Benihana - San Diego, CAResponded 5 days ago

   Hi Kristen! We're thrilled to hear that you had an amazing experience celebrating your birthday at Benihana - San Diego! It's fantastic to know that our team made your celebration fun and enjoyable. We always aim to provide exceptional service, and it's great to hear that we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

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10. H

    Heather

    VIP

    San Diego

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We have been coming to this restaurant for 9 years now, every year for three of our children’s birthdays. The last two years it has been in decline. This year was the worst. We were not seated until almost 40 minutes after our reservation, which I made weeks in advance. Once seated we felt rushed and the chef was impatient and seemed to not hear us when we mention our orders were being plated wrong. Then the chef became confrontational with us. Upon speaking with management, the first thing they asked is if we had complained to get a discount. We spend close to 900 dollars or more for all seven of us here every year. We weren’t looking for a discount, just good service for the price. Looks like we will be starting a new family tradition next year.
    

    Benihana - San Diego, CAResponded 6 days ago

    Dear Heather! Thanks for visiting us and for your continued support over the years. We're truly sorry to hear about your recent experience at Benihana - San Diego. We understand how important family traditions are and we regret that we didn't meet your expectations this time. We apologize for any rushed service and any misunderstanding regarding your orders. We appreciate your feedback and will use it to improve our service moving forward. We hope you'll consider giving us another chance to provide the quality service you've come to expect from us over the years. Best regards, Benihana - San Diego Management Team
    

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