Benihana - San Diego, CA

Review summary

1. M

   Mark

   VIP

   San Diego

   9 reviews

   1.0

   9 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation a week ahead ! I was taking young grandchildren for a treat ! Arrived and was told the wait is 45 minutes.
   

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2. F

   Fredrick

   San Diego

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   In a party of six, it is hard for persons 1-2 to hear persons 5-6. But the service and food is outstanding!
   

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3. K

   Kari

   San Diego

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Be aware, a reservation time does not mean you will be seated at that time. There is no table saved for you. We had a 4:30 reservation as we had 6:30 show tickets. When we checked in at 4:30 we were told there were only a "few groups" ahead of us and "things run behind when people linger" after their meal. At 5:00 I asked if we could sit at a regular table so we could eat sooner. We were told to pick any one available. At 5:15 we had not been greeted or even given water. We got up and left. Very disappointed that a "reservation" isn't really a reservation here.
   

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4. A

   Alejandro joel

   VIP

   Houston

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 4

   Tiempo de espera puede mejorar, aún con reserva tardaron una hora para ingresarnos
   

   Benihana - San Diego, CAResponded today

   Estimado Alejandro, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos sinceramente la espera que tuvo, especialmente contando con una reserva. Entendemos lo importante que es el tiempo de nuestros clientes y reconocemos que en esta ocasión no estuvimos a la altura de sus expectativas. Estamos trabajando continuamente para mejorar nuestros tiempos de espera y brindar un servicio más eficiente. Apreciamos sus comentarios y los tomaremos en cuenta para optimizar nuestros procesos. Esperamos tener la oportunidad de recibirle nuevamente y brindarle la experiencia que merece. Si desea compartir más detalles sobre su visita, no dude en contactarnos en [información de contacto]. Atentamente, The Management Team
   

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5. K

   Kaitlyn

   San Diego

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was amazing, friendly and attentive. Food was delicious!
   

   Benihana - San Diego, CAResponded today

   Thanks for the review, Kaitlyn! We're thrilled to hear that you enjoyed our friendly and attentive staff and delicious food at Benihana - San Diego, CA. It's always our goal to provide a memorable dining experience for our guests. We appreciate your kind words and look forward to serving you again soon!
   

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6. J

   Jose

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall great experience! The only ding was that we waited 45 minutes after checking in as we were told they were running behind. Otherwise, the food and service from the server and chef were great!
   

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7. C

   Cassie

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a reservation at 5pm, we were told that they were behind in seating their reservations. We were seated 45 minutes late. I appreciated the notice, all was fine, service and cook were outstanding.
   

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8. F

   Fernando

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took more than 1 hour to sit even with reservation. Front entrance was too packed with people.
   

   Benihana - San Diego, CAResponded today

   Thanks for visiting us, Fernando. We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's our goal to provide a comfortable and enjoyable dining experience for all our guests, and we're sorry that we fell short this time. We understand how frustrating it can be to wait, especially when you have a reservation. Please know that we are taking your feedback seriously and will do our best to improve our parking situation to make things more convenient for our guests. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had the most amazing servers but waiting 2 hours to be seated when we had reservation was unacceptable and when we spoke to the manager to get some sort of reimbursement he shrugged us off.
   

   Benihana - San Diego, CAResponded 1 day ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's always our aim to provide our guests with a smooth and enjoyable dining experience, and we're disappointed to hear that we fell short in your case. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the delay. We assure you that it was not our intention to make you feel rushed or ignored. Your feedback is important to us and we will definitely take it into consideration as we continuously strive to improve our service. We hope you'll give us another chance to serve you better in the future. - The Management Team
   

   1 person found this helpful

10. B

    Bily

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Waited an hour after our reservation. The food portion was small for the amount we paid. Beside that, the food was delicious and the waiter was friendly and checked in on us occasionally.
    

    Benihana - San Diego, CAResponded 1 day ago

    Hi Bily, We're sorry to hear that your experience at Benihana - San Diego, CA didn't meet your expectations. We apologize for the wait time and the portion size not being to your satisfaction. We're glad to know that you enjoyed the food and found our staff to be friendly. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

    1 person found this helpful