Benihana - San Francisco, CA

Review summary

1. S

   Shannon

   Hawaii

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   As always food was good but we were seated 45 mins after our reservation time and there were a few parties that were extremely loud
   

   Benihana - San Francisco, CAResponded today

   Hi, Shannon! Thank you for your feedback and for being a regular at Benihana - San Francisco. We're glad to hear that you enjoyed our food. However, we sincerely apologize for the delay in seating and the noise level. We understand how important it is to have a comfortable dining experience for our guests and we regret that we didn't meet your expectations this time. We appreciate your patience and understanding and we look forward to serving you better in the future. Best, The Management Team
   

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2. B

   Betty

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch experience and they have a huge menu and lots of options for lunch sets. If you don't want to do hibachi they have lunch options with sushi, sashimi, poke, and even noodles. Everyone found something for them and enjoyed lunch together.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Thanks for the review, Betty! We're thrilled to hear that you had a great lunch experience at Benihana - San Francisco. It's wonderful to know that our menu offers options that our guests enjoy and that they all found something for their lunch sets. We're glad everyone enjoyed their meal and we look forward to serving you again soon!
   

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3. J

   Julien

   San Francisco

   6 reviews

   vip
   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service in the bar area could be better. There’s one guy running around everywhere, other staff are just looking at him.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hello, Julien! Thank you for taking the time to review your experience at Benihana - San Francisco. We're glad to hear that you enjoyed the food. However, we're sorry to hear that you found the service in the bar area to be lacking. We aim to provide a comfortable and enjoyable environment for our guests, and we regret if you felt otherwise. Your feedback is valuable to us and we will certainly take it into account for future improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to welcome you back soon for a better experience. Best regards, The Management Team
   

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4. g

   gary

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 19 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Show not as exciting A’s Burlingame Food average. Rice was best. Shrimp appetizer too small Cold in restaurant Prefer more people at table. Only 1 other couple Very expensive Not going back
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hey Gary! Thanks for visiting us at Benihana - San Francisco. We appreciate your feedback. We're sorry to hear that you found our A's Burlingame Food average and our shrimp appetizer not exciting. We also note your preference for more people at the table. We strive to create a comfortable and enjoyable atmosphere for all our guests, and your feedback helps us do just that. We're glad to hear that you found our service satisfactory, but we're sorry if you felt it was expensive. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

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5. A

   Anne

   San Francisco

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy that there are was no wait time. Food served on a very timely basis. As always food was great!
   

   Benihana - San Francisco, CAResponded on 19 November 2024

   Dear Anne! Thanks for the feedback! We're thrilled to hear that you enjoyed the food and found our service to be timely. At Benihana - San Francisco we strive to provide our guests with an exceptional dining experience from start to finish. We're glad we hit the mark for you! We look forward to your next visit.
   

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6. D

   Dennell

   Chicago

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall good food and great drinks and the chef Roberto was awesome. However the over 2 and a half hour wait to get to main entre from my reservation time was ridiculous. My experience may have been a little skewed since there was something I believe delaying the kitchen. Still my reservations was at 8:30 pm arrived, we arrived at 8:30pm, didn’t start eating main course until 11 pm lol
   

   Benihana - San Francisco, CAResponded on 18 November 2024

   Dear Dennell! Hey, thank you for taking the time to share your experience at Benihana - San Francisco. We're thrilled to hear that you enjoyed our food and drinks, as well as our chef's performance. We understand your frustration about the wait time and we sincerely apologize for the inconvenience. We aim to provide excellent service and your feedback helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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7. J

   Jeanne

   Alabama

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super fun experience with big groups of people. Our chef Juan was amazing.
   

   Benihana - San Francisco, CAResponded on 17 November 2024

   Hello Jeanne! Thank you for your wonderful review and for choosing to spend your night at Benihana - San Francisco! We're thrilled to hear that you and your group had a fun and memorable experience with us. It's great to know that our chef, Juan, was able to provide you with an amazing dining experience. We appreciate your high ratings and look forward to welcoming you back for another big group of people fun. Best regards, The Management Team
   

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8. A

   Austiaj

   San Francisco

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   So fun with kids! It was a busy night so there was a bit of a wait. Totally worth it though.
   

   Benihana - San Francisco, CAResponded on 17 November 2024

   Dear Guest! Thank you for your 5-star review! We're thrilled to hear that you and your kids had fun at Benihana - San Francisco. We understand that there can be some wait during busy nights, but we're glad to know that it was totally worth it for you and your little ones. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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9. A

   Andy

   San Francisco

   18 reviews

   vip
   2.0

   18 reviews

   Dined on 14 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This place has become so expensive it’s not even worth it anymore. I go there for my kids and special holidays because they love it, but constantly trying to upsell little kids without asking the parents resulting in ridiculous charges is unacceptable. 3 people- Two kids meal, one adult meal, one adult beverage. Came to over $200 
   

   Benihana - San Francisco, CAResponded on 15 November 2024

   Thanks for visiting us, Andy! We're sorry to hear that your recent experience at Benihana - San Francisco didn't meet your expectations. We understand your concerns about the pricing and the service. We assure you that we're committed to providing the best experience for our guests, especially during special occasions. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to make necessary improvements.
   

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10. J

    Jack

    Central Coast

    2 reviews

    1.0

    2 reviews

    Dined on 12 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    came for my birthday. served my steak raw, and then served it again burnt. worst experience i’ve ever had at a hibachi restaurant. even the other guests were shocked. can thank shawn for that.
    

    Benihana - San Francisco, CAResponded on 14 November 2024

    Hi, Jack! We're really sorry to hear about your experience at Benihana - San Francisco. It's very disappointing to know that we let you down, especially on such a special occasion like your birthday. We pride ourselves on our food quality and it's clear we missed the mark this time. We assure you that this is not the standard we aim for and we'll be taking necessary steps to prevent such incidents in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
    

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