Benihana - San Francisco, CA

Review summary

1. B

   Betty

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch experience and they have a huge menu and lots of options for lunch sets. If you don't want to do hibachi they have lunch options with sushi, sashimi, poke, and even noodles. Everyone found something for them and enjoyed lunch together.
   

   Is this helpful?

   Report
2. J

   Julien

   San Francisco

   6 reviews

   vip
   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service in the bar area could be better. There’s one guy running around everywhere, other staff are just looking at him.
   

   Is this helpful?

   Report
3. g

   gary

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Show not as exciting A’s Burlingame Food average. Rice was best. Shrimp appetizer too small Cold in restaurant Prefer more people at table. Only 1 other couple Very expensive Not going back
   

   Benihana - San Francisco, CAResponded 4 days ago

   Hey Gary! Thanks for visiting us at Benihana - San Francisco. We appreciate your feedback. We're sorry to hear that you found our A's Burlingame Food average and our shrimp appetizer not exciting. We also note your preference for more people at the table. We strive to create a comfortable and enjoyable atmosphere for all our guests, and your feedback helps us do just that. We're glad to hear that you found our service satisfactory, but we're sorry if you felt it was expensive. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
4. A

   Anne

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy that there are was no wait time. Food served on a very timely basis. As always food was great!
   

   Benihana - San Francisco, CAResponded 5 days ago

   Dear Anne! Thanks for the feedback! We're thrilled to hear that you enjoyed the food and found our service to be timely. At Benihana - San Francisco we strive to provide our guests with an exceptional dining experience from start to finish. We're glad we hit the mark for you! We look forward to your next visit.
   

   Is this helpful?

   Report
5. D

   Dennell

   Chicago

   2 reviews

   vip
   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall good food and great drinks and the chef Roberto was awesome. However the over 2 and a half hour wait to get to main entre from my reservation time was ridiculous. My experience may have been a little skewed since there was something I believe delaying the kitchen. Still my reservations was at 8:30 pm arrived, we arrived at 8:30pm, didn’t start eating main course until 11 pm lol
   

   Benihana - San Francisco, CAResponded 6 days ago

   Dear Dennell! Hey, thank you for taking the time to share your experience at Benihana - San Francisco. We're thrilled to hear that you enjoyed our food and drinks, as well as our chef's performance. We understand your frustration about the wait time and we sincerely apologize for the inconvenience. We aim to provide excellent service and your feedback helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

   Report
6. J

   Jeanne

   Alabama

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super fun experience with big groups of people. Our chef Juan was amazing.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hello Jeanne! Thank you for your wonderful review and for choosing to spend your night at Benihana - San Francisco! We're thrilled to hear that you and your group had a fun and memorable experience with us. It's great to know that our chef, Juan, was able to provide you with an amazing dining experience. We appreciate your high ratings and look forward to welcoming you back for another big group of people fun. Best regards, The Management Team
   

   Is this helpful?

   Report
7. A

   Austiaj

   San Francisco

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   So fun with kids! It was a busy night so there was a bit of a wait. Totally worth it though.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Dear Guest! Thank you for your 5-star review! We're thrilled to hear that you and your kids had fun at Benihana - San Francisco. We understand that there can be some wait during busy nights, but we're glad to know that it was totally worth it for you and your little ones. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. A

   Andy

   San Francisco

   18 reviews

   vip
   2.0

   18 reviews

   Dined on 14 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This place has become so expensive it’s not even worth it anymore. I go there for my kids and special holidays because they love it, but constantly trying to upsell little kids without asking the parents resulting in ridiculous charges is unacceptable. 3 people- Two kids meal, one adult meal, one adult beverage. Came to over $200 
   

   Benihana - San Francisco, CAResponded on 15 November 2024

   Thanks for visiting us, Andy! We're sorry to hear that your recent experience at Benihana - San Francisco didn't meet your expectations. We understand your concerns about the pricing and the service. We assure you that we're committed to providing the best experience for our guests, especially during special occasions. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to make necessary improvements.
   

   Is this helpful?

   Report
9. J

   Jack

   Central Coast

   2 reviews

   1.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   came for my birthday. served my steak raw, and then served it again burnt. worst experience i’ve ever had at a hibachi restaurant. even the other guests were shocked. can thank shawn for that.
   

   Benihana - San Francisco, CAResponded on 14 November 2024

   Hi, Jack! We're really sorry to hear about your experience at Benihana - San Francisco. It's very disappointing to know that we let you down, especially on such a special occasion like your birthday. We pride ourselves on our food quality and it's clear we missed the mark this time. We assure you that this is not the standard we aim for and we'll be taking necessary steps to prevent such incidents in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
10. D

    Devmukh

    New York City

    8 reviews

    4.0

    8 reviews

    Dined on 11 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Always a great time. Our chef Freddy was great and made our son’s birthday extra fun.
    

    Benihana - San Francisco, CAResponded on 12 November 2024

    Thanks for the review, Devmukh! We're thrilled to hear that you and your son had a great time celebrating his special day at Benihana - San Francisco. It's wonderful to know that our chef made the occasion extra fun for him. We noticed that you rated the value a bit lower, and we appreciate your feedback. We're always striving to provide the best dining experience for our guests, and we'll certainly take your feedback into consideration. Looking forward to serving you again soon!
    

    Is this helpful?

    Report