Benihana - San Francisco, CA

Review summary

1. K

   Katie

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Love our Christmas Eve treat to Benihana. A firm family favourite the show, the food, the environment a true gem for young and old alike!!
   

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2. B

   Burhan

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service we were promptly seated as per our reservation.
   

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3. C

   CJ

   Portland

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I normally have a good time when going to Benihana, but this time something was off. Granted, it was clearly a busy night, despite being a Monday. We were late being seated and getting water, and the hibachi table wasn’t turned on by the time the chef arrived so things were further delayed. The chef was clearly put off by this and showed his irritation throughout the service, and it affected the vibe at the table, creating a more subdued experience than I am used to. The food was good as always but I was disappointed with how the service went considering I went for my birthday.
   

   Benihana - San Francisco, CAResponded today

   Hi CJ, We appreciate your feedback and are sorry to hear that your recent visit to Benihana - San Francisco, CA didn't meet your expectations. We understand that our service was not up to par, especially considering the busy night. We're glad to hear that you enjoyed the food. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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4. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We made a reservation for 4:45 to be able to make a 7:00 show. We were seated at 5:15 and the chef couldn’t start cooking until about 6:15 because the table took so long to heat up. They should heat the tables before people are seated in my opinion and the seat people when their reservation is. When we arrived at 4:45 the place was empty, so I don’t understand the problem. The chef was great but we had to rush out just minutes after our main meal was served. I had to leave my plate basically untouched and couldn’t take it with me because I wasn’t going to bring it to the ballet.
   

   Benihana - San Francisco, CAResponded today

   Hey, we're really sorry to hear about your experience at Benihana - San Francisco. We understand that waiting for a table and then being seated can be frustrating, especially when you're looking forward to a show. We apologize for the delay and any inconvenience it may have caused. We're glad to hear that you enjoyed the chef, but we understand that the rest of your meal left you unsatisfied. Please know that we take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Management Team.
   

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5. L

   Lolita

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   It took way too long to seat us. I love Benihana but the service was just not that great. Good place for lunch but not great during holidays. Took an additional 45 min to just seat us from our reservation then once we sat down didn’t even get our drinks for another 40 min
   

   Benihana - San Francisco, CAResponded 1 day ago

   Hey Lolita, We appreciate your feedback and we're sorry to hear about your experience at Benihana - San Francisco. We understand that waiting can be frustrating and we're sorry for the delays you experienced during your visit. We strive to provide efficient service and it's clear we fell short this time. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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6. Y

   Yvette

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun place for a large group. Good staff and entertaining. I could do without the service charge, but I guess everybody in San Francisco thinks it’s OK to do that.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Thanks for visiting us, Yvette! We're glad to hear that you enjoyed your time at Benihana - San Francisco. It's great to know that our staff, food, and entertainment kept your group entertained. We understand your concern about the service charge. We aim to provide a unique dining experience for all our customers, and we believe in providing fair value. We appreciate your feedback and will take it into consideration. Looking forward to your next visit!
   

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7. J

   Jenny

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love going here for my birthday, the food is amazing as always !
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the review, Jenny! We're thrilled to hear that you always enjoy your birthday celebrations at Benihana - San Francisco. It's fantastic to know that our food continues to impress you. We truly appreciate your support and look forward to serving you again soon!
   

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8. K

   Kassandra

   VIP

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mario is An amazing chef and made the experience exquisite.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for visiting us, Kassandra! We're thrilled to hear that you had an exceptional experience with our chef, Mario, at Benihana - San Francisco. It's wonderful to know that our food and service lived up to your expectations. We strive to provide our guests with an unforgettable dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon! Best regards, The Management Team
   

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9. J

   Joan

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   this was the second time we had gone to Benihanas for my son's birthday. It was a packed Saturday night after SantaCon and so the level of noise and happy people was staggering upon arrival. But it was the holidays and so we got into the spirit right away. We had a 7:15 reservation and they sat us at 7:35. Off to a great start. All around us at the " grills" the chefs were performing, lights were blinking and happy people were clapping to add to the fun. Out to our grill walked Shaun. Shaun had adequate knife skills but was really just a lump of no fun. I don't even think he smiled once, while doing the Benihana "Schtick. He was just going through the motions of the routine and obviously wanted to be somewhere else" If I had my guess Shaun probably went to culinary school and was having a hard time accepting the fact this is where he had landed. Our food was cooked perfectly and the waiter tried to make up for the lackluster job Shaun was doing but frankly it was a bit disappointing. Hope this helps someone else. Make sure you do not get Shaun as your chef.
   

   Benihana - San Francisco, CAResponded on 17 December 2024

   Hi Joan! We're glad you chose to celebrate your son's birthday with us at Benihana - San Francisco. We're sorry to hear about the noise level and the service you received. We strive to make every occasion a memorable one and we regret falling short this time. We appreciate your feedback and will use it to improve. We hope to welcome you back for a more pleasant experience. Best, The Management Team
   

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10. A

    Alexis

    San Francisco

    1 review

    5.0

    1 review

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Shawn was awesome, went to celebrate my partners birthday, amazing night
    

    Benihana - San Francisco, CAResponded on 15 December 2024

    Hey Alexis! Thanks for the review! We're thrilled to hear that you had an amazing birthday celebration at Benihana - San Francisco. It's great to know that our team made your night special. We strive to provide excellent service and delicious food, and it's heartening to hear that we hit the mark for you. We look forward to welcoming you and your partner back for more memorable celebrations in the future.
    

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