Benihana - Santa Anita, CA

Review summary

1. T

   Tammy

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was much better compared to our previous visit. Food was better and service was better. We reserved but still had to wait 20 minutes to be seated.
   

   Benihana - Santa Anita, CAResponded 2 days ago

   Thanks for visiting us, Tammy! We're thrilled to hear that your recent visit to Benihana - Santa Anita was better than your previous visit. It's wonderful to know that you enjoyed the food and found the service to be improved. We apologize for the wait you experienced, but we're glad it didn't detract from your overall experience. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
2. J

   Joanna

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Worst teppanyaki experience. Only 2 min of entertainment while cooking. Very lame. Won’t be back.
   

   Benihana - Santa Anita, CAResponded 3 days ago

   Thanks for the review, Joanna! We're truly sorry to hear about your disappointing experience at Benihana - Santa Anita. It's not typical of our standards to have guests leave feeling this way, and we sincerely apologize for not meeting your expectations. We strive to provide an enjoyable dining experience and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
3. R

   Ricky

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef (Ray) was amazing. He interacted not only with me and my girlfriend, but he also did so with rest of the table. He truly made it an unforgettable experience.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hello, Ricky! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you and your girlfriend had an unforgettable experience at Benihana - Santa Anita. It's great to know that our team made your visit enjoyable and memorable. We strive to provide excellent service to all our guests and your feedback tells us we're on the right track. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
4. O

   Oyie

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 7 to celebrate my mom and brother's birthdays. Everyone order the Deluxe Feast which was filet mignon and lobster with the mushroom soup, salad and shrimp appetizer. Our teppan chef Fausto was a great cook and entertainer. We also bought the holiday gift cards which included promotional gift cards so we will be back in January.
   

   Benihana - Santa Anita, CAResponded 3 days ago

   Hi Oyie, Thank you so much for choosing Benihana - Santa Anita for your special celebration! We're thrilled to hear that you and your family enjoyed your meals, especially the Deluxe Feast, and that our teppan chef made your experience enjoyable. We're also glad that you appreciated our holiday gift cards and planned to return in January. We look forward to welcoming you back for more memorable celebrations! Best Regards, The Management Team
   

   Is this helpful?

   Report
5. D

   Darlene

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook was amazing, funny, energetic. And the food was delicious. I tried the new wagyu they offer in the menu. Pretty pricey but totally worth it.
   

   Is this helpful?

   Report
6. T

   Timothy

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our Chef was too talkative and aggressive making race jokes all night with no reaction. Girlfriend found it to be cringy, but the food was fairly decent. Love the pina colada!
   

   Benihana - Santa Anita, CAResponded on 10 December 2024

   Thanks for the review, Timothy! We're glad to hear that you enjoyed our pina colada and found our chef's jokes to be decent. We regret that the service didn't meet your expectations. We strive to create a comfortable atmosphere for all our guests, and we'll certainly take your feedback into account as we continuously work on improving. We hope to serve you again soon. - Benihana - Santa Anita Management Team.
   

   Is this helpful?

   Report
7. N

   Nicholas

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was lackluster felt like we were being rushed and made to feel stupid when we asked questions. Cook was not very involved or active with our dinner meal. I caught myself looking at other shows going on around us rather than my own food was overcooked and just lackluster all together.
   

   Benihana - Santa Anita, CAResponded on 9 December 2024

   Dear Nicholas! Thanks for visiting us at Benihana - Santa Anita. We're sorry to hear that your experience didn't meet your expectations. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We're disappointed to hear about your service experience and the quality of food. Your feedback is valuable to us as it helps us improve. We hope you'll give us another chance to provide you with a better experience in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
8. R

   Robert

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our chef. Food was great, overall superb experience.
   

   Benihana - Santa Anita, CAResponded on 9 December 2024

   Hey Robert! Thanks for the review! We're thrilled to hear that you had a great experience dining with us at Benihana - Santa Anita. It's wonderful to know that you enjoyed our food and found the overall experience superb. We appreciate your kind words and high ratings. We look forward to serving you again soon.
   

   Is this helpful?

   Report
9. R

   Rocio

   Central Coast

   5 reviews

   5.0

   5 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great we loved the show and food. The drink were also delicious.
   

   Benihana - Santa Anita, CAResponded on 9 December 2024

   Thanks for the review, Rocio! We're thrilled to hear you enjoyed your experience at Benihana - Santa Anita. It's wonderful to know that you loved the show and food, and that our drink offerings hit the mark. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We look forward to serving you again soon!
   

   Is this helpful?

   Report
10. I

    Isabel

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on 1 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved it ian and fausto were great will be going back
    

    Benihana - Santa Anita, CAResponded 3 days ago

    Hey Izzy, We're over the moon to hear that you loved your experience at Benihana - Santa Anita! It's fantastic to know that our team's efforts to provide great service and a memorable dining experience added to your positive experience. We can't wait to welcome you back for another great time. Thank you for your kind words and high ratings! Best, The Management Team
    

    Is this helpful?

    Report