Benihana - Schaumburg, IL

Review summary

1. J

   Jack

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always good here. This location has great service and friendly staff. I have had many experiences here and looking forward to more.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Dear Jack, Thank you for your kind words and continued support! We’re thrilled to hear that you consistently enjoy great service and friendly staff at our location. It means a lot to us that you’ve had many positive experiences and are looking forward to more. We can’t wait to welcome you back for another fantastic dining experience! Best regards,
   

   Is this helpful?

2. E

   Elizabeth

   Chicago3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been going to Benihana for more than 16 years to celebrate special occasions. We started going as a couple, then as husband and wife, and now we go as a family of 4. Food is always great and service is too. Prices have gone up a lot in the last 2-3 years, and we understand that's true for a lot of restaurants. However, the $30 offered for a bday certificate has remained the same. I feel they should increase this amount for guests since Benihana has increased their prices. They should offer guests $45.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Dear Elizabeth, Thank you for being a loyal guest for over 16 years and for sharing your special moments with us! We’re thrilled to hear that you continue to enjoy our food and service as your family grows. We truly appreciate your feedback regarding the birthday certificate. You make a great point, and we’ll pass your suggestion along to our management team for consideration. We value your loyalty and hope to keep making your celebrations memorable for many more years to come. Thank you again for your support and thoughtful feedback! Best regards,
   

   Is this helpful?

3. M

   Mariela VIP

   Chicago10 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall it was good, front staff needs to have better welcoming manners. Very dull and unwelcoming.
   

   Benihana - Schaumburg, ILResponded 3 days ago

   Thanks for the feedback, Mariela. We're glad to hear that you enjoyed the food and service at Benihana - Schaumburg, IL. We're always striving to provide a warm and welcoming environment for our guests. We appreciate your comments about our staff's manners and will definitely take them into consideration as we continue to improve our service. We hope to see you again soon!
   

   Is this helpful?

4. J

   John VIP

   Chicago1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Finally seated 50 minutes after our reservation, corporate overbooks we were told
   

   Benihana - Schaumburg, ILResponded 4 days ago

   Thanks for the feedback, John. We're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience caused. We always aim to provide a timely and efficient service, and it's clear we fell short this time. We appreciate your patience and understanding and we're looking forward to serving you better in the future.
   

   Is this helpful?

5. OT

   OpenTable Diner

   St. Louis1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was higher prices than other hibachi, I’ve been to and rice was extra which it usually comes with the hibachi
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear that you found our prices higher than other hibachi services, and that our rice service didn't meet your expectations. We strive to provide the best experience for our guests, and your comments will help us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team at Benihana - Schaumburg, IL.
   

   Is this helpful?

6. A

   Aisha VIP

   Chicago14 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was good. The pricing is a bit high but overall, the food quality was good. They also charge the full amount for fried rice. 7.00 for chicken fried rice or 6.00 for vegetable fried rice if you want that instead of regular white rice.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hey Aisha, Thank you for your feedback and for choosing to dine with us at Benihana - Schaumburg, IL. We're glad to hear that you enjoyed the food quality and found it good. We understand your concern about the pricing, and we assure you that we strive to provide the best value for our menu items. Your suggestion about the alternative fried rice will be taken into consideration. We appreciate your constructive feedback and look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

7. M

   Melodee

   Chicago1 review

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great first experience. Fun, great food, great service.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hey Melodee, We're thrilled to hear that you had a great first experience at Benihana - Schaumburg, IL! It's fantastic to know that you enjoyed the food and found our service to be fun and attentive. We strive to provide an exceptional dining experience for all our guests and your positive feedback is a testament to our efforts. Thank you for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

8. OT

   OpenTable Diner

   Chicago1 review

   2.0

   Dined on 6 March 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We were sat and drink orders out in by 6:30pm, at 7:10pm we had to ask where our drinks were at. Once everything was cooked, we had to ask where our children’s corn was at for their kids meal. It is pretty sad when a child is crying because they are thirsty and not one staff member offered to help get our drinks and we still had to ask where the drinks were.
   

   Benihana - Schaumburg, ILResponded on 7 March 2025

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's certainly not the standard of service we aim to provide. We understand how frustrating it must have been for you and your family to wait for drinks and for your children's meal. We sincerely apologize for the inconvenience. We will ensure to address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you again and exceed your expectations.
   

   Is this helpful?

9. K

   K VIP

   Chicago24 reviews

   1.0

   Dined on 3 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I recently visited Benihana for the first time, having enjoyed hibachi dining at other restaurants in the past, but this experience was nothing short of disappointing. Based on this visit, I won’t be returning, and I feel compelled to share my concerns. From the start, the service was lackluster. Our server was neither rude nor welcoming, and the pace of service was painfully slow, despite having only our party and one small group at the table. When the chef arrived, he greeted us with a quick “Konichiwa” and a few words in English, but then proceeded to speak exclusively in Spanish to the other family for the entire meal. I have no issue with people speaking Spanish, but it felt completely inappropriate to ignore our party and focus solely on them. To make matters worse, I understood everything he said and overheard him telling the other family he had extra steak, offering them much more food than we were given. The lack of entertainment and engagement was another huge letdown. There were no tricks, no exciting moments, and no interaction with the kids at the table—just a chef banging a spatula and fork together briefly before cooking the food. The fun and lively atmosphere typically associated with hibachi dining was completely absent. What truly left a bad taste in my mouth was the obvious preferential treatment. The chef kept giving the other family extra portions, repeatedly saying “extra para tu.” My child even asked why they were getting so much more food than we were. This was especially frustrating given that we paid $130 for one adult meal, one child’s meal, and two drinks. The portion of meat we received was shockingly small, and I felt completely shortchanged. To be clear, this experience was far below the standard I expected from a well-known restaurant like Benihana. It was frustrating to feel ignored and undervalued, and I would not recommend this location to anyone based on the treatment we received.
   

   • 
   • 
   • 

   Benihana - Schaumburg, ILResponded on 5 March 2025

   Hi K, We're truly sorry for your disappointing experience at Benihana - Schaumburg, IL. We apologize for the service and food not meeting your expectations. We value your feedback and will use it to improve. We hope for another chance to serve you better. Best, The Management Team
   

   Is this helpful?

10. J

    Jim

    Chicago2 reviews

    3.0

    Dined on 2 March 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Food is good. Service was good. Presentation of cooking skills is not the show it used to be though. Only other thing I wish too is if server would tell you when ordering that if you wish to go with fried rice over white rice {which is included in meal} that it is a $7 upcharge per person. I just wish they would tell you that when you are ordering or include wording in menu like they have for every other type of upcharge. For a group of 8 it adds a bit to the cost.
    

    Benihana - Schaumburg, ILResponded on 3 March 2025

    Hello Jim, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food and found our service to be good. However, we're sorry to hear that our presentation of cooking skills didn't meet your expectations. We appreciate your suggestion about the upcharge for fried rice over white rice and will take it into consideration. We also appreciate your feedback on the wording in our menu. We strive to provide our guests with an enjoyable dining experience and your input helps us do that. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Schaumburg, IL Management Team
    

    Is this helpful?