Benihana - Scottsdale, AZ

Review summary

1. D

   Dana

   Phoenix1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Super disappointed in our night out. We booked a reservation through Open Table and arrived at our scheduled time. We then waited 30 minutes before we were seated. I understand it was busy and how things work there but that seemed like a long wait. Once seated, with another family of four, we were all excited for a fun evening of great food and entertainment. Although a lot of servers were around us, no one made eye contact or came over to our table until we were waiting for another 20 minutes. We had a nice young waiter who indicated it was his fourth day on the job. Because we had waited so long, we asked to order drinks and food at the same time to hopefully speed things along. Drinks were taking a while to get back and we were getting frustrated and honestly, THIRSTY! We didn't even get water. My husband talked to who we thought was a manager. He checked on our drink order, came over to the table and said, "The drinks are coming. What do you want?" I asked for waters for the table and got a rather snarky response. When our waiter came with drinks, he only had half of them and some waters. We all decided, if this was the start to our night, it was not going to get any better. To top it off, the table next to us was not even fully seated and they had a waiter already trying to get in drink orders. Having come to Benihana and this location specifically many times, and knowing it would be about a $250+ meal for the four of us, we decided we were done. I'm highly disappointed in our experience here and can honestly say I won't be back. It's really too bad because I know the level of service they generally provide and the experience in the past was always a fun one. I'm not sure what happened on this night but all around it was a major fail.
   

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2. R

   Richard

   Phoenix80 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   We had a 5:30 reservation but did not get seated until 45 minutes later. Then it was another 45 minutes before we were served our drinks. The server we had was apologetic but obviously the restaurant was very understaffed. Our hibachi chef Derrick was great and lightened the mood of everyone at the table. Will not be going to Benihana again.
   

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3. R

   Rain

   Phoenix7 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Always fun vibes and good food. Great atmosphere!
   

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4. j

   jesse

   Phoenix2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great can't wait till we go again.
   

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5. N

   Niko

   Phoenix8 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   After our reservation and we were actually there early to get seated. It seems that this is becoming a bigger problem every time we book a family event at Benihana and discourage us from wanting to come back regularly
   

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6. M

   Mathew

   Phoenix1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We showed up at 6:05 and our reservation was 6:15. were not sat until 6:30 after we reminded them we were there as they tried to sit us at a dirty table first. The drinks were not made right. Twice they brought a drink with whiskey when we asked for rum. They over cooked the steak, wagu steak and tuna steak. Also burnt the scallops and had to remake. We were there for almost 3 hours. It was our friends 50th birthday and it really spoiled the evening. Will not be back.
   

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7. L

   Laura

   Phoenix2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great place for kids/families. My eight year old raved about it and ate nearly every bite of his food.
   

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8. K

   Kevin & Amy VIP

   Phoenix17 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josh wine for $25 a glass where total wine sells a bottle for $18 is just a rip off!!!
   

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9. R

   Rick

   Unspecified3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience! Love the food, staff, and management!
   

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10. V

    Vikki VIP

    Phoenix12 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a FUN EVENING Experience!!!! Really great service, the chefs are so funny and entertaining and the Servers are amazing!!!! Great way to unwind, enjoy “dinner and a show” if you will!!!! Our 10-year old son loves it!!!!!! Thank you so much!!!!
    

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