Benihana - Short Hills, NJ

Review summary

1. A

   Ashanti

   New Jersey

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The waiter was a young girl she was super rude had a nasty attitude it was just to much
   

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2. T

   Tiffany

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for 1:30 pm but wasn’t seated until 2 pm. After being seated the server came out within a few minutes to take the orders (drinks and meals). At 2:45 pm we were still waiting for the cook to come to start preparing the food which we then requested to see a manager. At 3pm no manager so we decided to leave with many other guests. The restaurant seemed to be short staffed but no one communicated that.
   

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3. M

   Maria

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Overpriced. Jacked up prices for Christmas Day I think it’s terrible to extort people in a holiday. Waited one hour for chef to come cook. Cocktail was 90 percent juice. Chicken was rubbery and $38. This is hibachi not Peter Lugers.
   

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4. S

   Shannon

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome!! Staff was excellent!! From the greeter, to the wait staff and the chef. Everything was great!
   

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5. A

   ALAN

   New Jersey

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had high hopes for our Christmas Eve dinner and were very disappointed. The reservation was at 7 and we were not seated till close to 7:45. We were warned upon arrival that it would be at least an hour wait once we were seated for our chef to get to the table. At that point we had no choice but to stick around and make the best of it. Our chef was not very engaging with us and actually seemed annoyed the entire time. The filet mignon was over cooked and all the food was over seasoned with salt and pepper and lacked any other taste. Most importantly was that my daughter has a gluten allergy we told the waiter, the cook and all staff. Her food was prepared in the kitchen to avoid any cross contamination. Unfortunately she was very ill that evening so either the food was gluten contaminated or was just the regular food with no precautions taken.
   

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6. J

   Jack

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We waited too long for the chef to come out and cook, already fatigued when chef came out.
   

   Benihana - Short Hills, NJResponded 1 day ago

   Thanks for the review, Jack! We're glad to hear that you enjoyed the food at Benihana - Short Hills, NJ. However, we're sorry to hear about the wait you had to endure for your meal. We strive to provide efficient service and it's clear we fell short in your case. We appreciate your patience and understanding, and we'll work on improving our service times. We hope to serve you again soon.
   

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7. S

   Sonali

   Orlando

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Horrible service and over priced. We had ordered the shrimp hibachi with Veg frid rice and were charged $7 per person extra for the fried rice. Apparently the $40 included only the 7-8 pieces of shrimp. For the hibachi veggie, we were given 1 thin slice of zucchini each, cut into small pieces and onions. MashroomAlsos were given to half the people on the table and not the others. On ordering a side of veg lo mein, we were just given white noodles with soy sauce and again charged $7 for that. The service was also very slow and bad. Just to add the chef was in a fowl mood and did not care for any pleasentaries. He did not do any of the hibaci place antics for which we had decided to go there with the kids. My kids also came back totally disappointed.
   

   Benihana - Short Hills, NJResponded 3 days ago

   Dear Sonali, Thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. D

   Donald

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and a lot of fun, great service and I will go back agaIn!
   

   Benihana - Short Hills, NJResponded 4 days ago

   Thanks for the feedback, Donald! We're thrilled to hear that you had a great time at Benihana - Short Hills and enjoyed our food and fun service. Your kind words mean a lot to us. We're looking forward to your return visit. See you soon!
   

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9. A

   Anthony

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Service was not that great. Waiter forgot plain rice . Didn’t get it till we finished dinner .
   

   Benihana - Short Hills, NJResponded 7 days ago

   Hello Anthony, We're truly sorry to hear about your recent experience at Benihana - Short Hills. It's clear that we did not meet your expectations regarding the service, and we sincerely apologize for this. We appreciate your feedback about the plain rice, and we assure you that we will address this issue. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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10. S

    Shamida

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on 13 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    It was a very engaging dinner. The food was great!
    

    Benihana - Short Hills, NJResponded on 15 December 2024

    Thanks for the review, Shamida! We're thrilled to hear that you enjoyed your dinner with us at Benihana - Short Hills. It's always a pleasure to know that our guests are having a great time and finding our food to be of great value. We appreciate your feedback and look forward to serving you again soon!
    

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