Benihana - Short Hills, NJ

Review summary

1. s

   sam

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went on NYE our table service was very slow, the food is very salty and overpriced.
   

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2. L

   Lauren

   VIP

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Terrible customer service and the manager is awful. Wait times are worse.
   

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3. E

   Elena

   VIP

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Made a reservation but had to wait for 20 minutes after arriving because table wasn't ready. Service was extremely slow, drinks took a very long time to arrive and we had to wait for a chef, so we didn't eat until 1.5 hours after reservation. The bathrooms were extremely dirty and were out of paper towels and toilet paper. Extremely disappointed in this experience and won't be returning anytime soon.
   

   Benihana - Short Hills, NJResponded 1 day ago

   Thanks for the feedback, Elena. We're sorry to hear about your experience at Benihana - Short Hills, NJ. We understand how frustrating it can be to wait for a table and service, especially when you've made a reservation. We also regret that our restroom conditions didn't meet your expectations. Your comments are valuable and will be shared with our team for improvements. We hope you will give us another chance in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. S

   Sumru

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, amazing chef, nice environment Thank you Benihana
   

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5. K

   Karen

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good, wish there was a better explanation of what is included with our meals. Our server may have explained that to our table but due to the noise level, we could not hear her. Our reservation was at 6:45pm during the height of the dinner rush, it did take awhile for drinks & soup/salad to arrive. If we go again, I would select an earlier time slot.
   

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6. R

   Ryan

   VIP

   Charleston

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and management has been much better since i have been coming here. 20 years ago
   

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7. I

   Iry

   VIP

   New York City

   32 reviews

   3.0

   32 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We were sitting under the exhaust hood and it started to drip water on our plates and in our drinks.. management knew about the leak but chose not to fix it. ..the chef had to stop cooking plus we had to move to another table completely messing up our dining experience. The restaurant should be ashamed of themselves for putting customers through this
   

   Benihana - Short Hills, NJResponded 1 day ago

   Thanks for the feedback, Iry. We're truly sorry to hear about your recent experience at Benihana - Short Hills, NJ. We understand how frustrating it must have been to have your meal interrupted due to a minor issue. We strive to provide the best service to all our guests, and we apologize for the inconvenience caused. Your feedback is invaluable to us and we assure you that we will look into this matter to ensure it doesn't happen again. We hope you'll give us another chance to make your dining experience better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. M

   Matthew

   Chicago

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food is average, didn’t tell us about lunch menu until I inquired, service is the usual non-service… forgot drinks, my steak etc. Food was cooked acceptably. Rice wasn’t great. Chef was friendly.
   

   Benihana - Short Hills, NJResponded 1 day ago

   Thanks for the review, Matthew. We're sorry to hear that your experience at Benihana - Short Hills, NJ didn't meet your expectations. We're always aiming to provide our guests with excellent service and food, and we regret that we fell short this time. We appreciate your feedback about the rice and will work to improve this aspect of our menu. We hope to have the chance to serve you again and provide a better experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. K

   Kathleen

   VIP

   Greater Boston

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was sooo wonderful!! A great chef, a great conversationalist, and had a great sense of humor!!!
   

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10. F

    Francis

    San Diego

    5 reviews

    1.0

    5 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were very disappointed we thought we were ordering express lunch and today Benihana has lost a lifelong patron at the end of our meal. We were told that express lunch doesn’t be offered during the holidays and we asked the gal what holiday and Christmas passed three days ago, so we are very disappointed. We will never go back to Benihana ever again.
    

    Benihana - Short Hills, NJResponded 1 day ago

    Thanks for visiting us, Francis. We're truly sorry to hear about your recent experience at Benihana - Short Hills, NJ. We understand how frustrating it must have been to find out about the change in our express lunch offerings during the holiday season. We regret that this led to a less than satisfactory dining experience for you. Your feedback is invaluable to us and we assure you that we will take this issue into consideration. We hope you'll give us another chance to make it up to you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
    

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