Benihana - Short Hills, NJ

Review summary

1. m

   matthew

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We went on a Sunday night, for 6pm. Make a reservation, didn’t necessarily help, we were taken in order. Once seated, i noticed our hibachi grill/ table was dirty. It had old food stuck on it as well as tiny little crumbs. The chief prepared the food well. (Thankfully the first thing he did was scrub the table.) If your going for the entrainment, i wouldn't suggest it. The server was very nice, but everything was very slow. The drinks were not so great, I ordered a cosmo, and hot some cranberry / pineapple tasting thing. We all stuck to water after that.
   

   Is this helpful?

   Report
2. J

   Jessica

   New York City

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Vincent as our chef and he did an amazing job preparing and cooking our meals.
   

   Benihana - Short Hills, NJResponded 2 days ago

   Hello Jessica! Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us. It's great to know that our team was able to provide you with the top-notch service and cuisine that we're known for. We appreciate your feedback on the value and we will continue to strive for excellence in all aspects. We look forward to serving you again soon at Benihana - Short Hills. Best, The Management Team
   

   Is this helpful?

   Report
3. C

   Candace

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time food and friends can’t beat that!! Always a good time here
   

   Benihana - Short Hills, NJResponded 5 days ago

   Dear Candace! Thanks for visiting us at Benihana - Short Hills! We're thrilled to hear that you had a great time and enjoyed our food and friends. Your satisfaction is our top priority, and we're glad we could provide that for you. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. A

   Anthony

   New York City

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We are long time customers. The place can use some updating and a deep cleaning. No hot sake ? Def should make sure the machine works. The staff was very good from Louis the server, Hector the chef and Andy the manager. They all were very accommodating. Food is consistent and very good.
   

   Benihana - Short Hills, NJResponded on 22 November 2024

   Hello Anthony! Thank you for being a long-time customer at Benihana - Short Hills. We're glad to hear that you've consistently enjoyed our food and found our staff accommodating. We appreciate your feedback on the cleanliness and hot sake issue, and we'll certainly look into it. We're committed to providing a great dining experience for all our guests and your comments will help us achieve that. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
5. D

   Donna

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Sometimes a wait, even with reservations. Food is always great as well as the atmosphere.
   

   Benihana - Short Hills, NJResponded 2 days ago

   Hi, Donna! thank you for your kind words about our food and atmosphere. We're thrilled to hear that you enjoyed your experience at Benihana - Short Hills. We understand that sometimes there may be a wait, even with reservations, and we're sorry for any inconvenience this may have caused. We're constantly working on improving our service and we appreciate your feedback. We hope to welcome you back soon. Thanks again!
   

   Is this helpful?

   Report
6. G

   Gabriella

   New York City

   1 review

   2.0

   1 review

   Dined on 14 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our recent visit to Benihana was underwhelming, to say the least. While the food was okay, the portion sizes were noticeably smaller than we remember from past visits, which was disappointing given the prices. One of the most disappointing aspects was the hibachi experience. Typically, the chefs at Benihana are entertaining and engaging, making the meal feel special. Unfortunately, our chef started off with a brief interaction, but after that, he was quiet and didn’t put on the usual show. It felt like he was just going through the motions, and it really took away from what is supposed to be the signature Benihana experience. To make matters worse, while we were waiting for our table, we witnessed a manager yelling at one of the employees right in the front of the restaurant. It was uncomfortable, unprofessional, and left a bad impression. I felt so bad for the employee being berated in such a public way. Overall, the combination of smaller portions and a disappointing hibachi experience made this visit fall short of expectations. Benihana has always been about the food and the fun, but this time, both aspects were missing. I hope they address these issues for the sake of their guests and employees alike.
   

   Benihana - Short Hills, NJResponded on 17 November 2024

   Hey, Gabriella! We're really sorry to hear about your recent experience at Benihana - Short Hills. It's disheartening to hear that you found our portion sizes and the hibachi experience disappointing. We always strive to provide our guests with an exceptional dining experience, and we regret that we missed the mark this time. We appreciate your feedback and will certainly take your comments into consideration to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. E

   Elizabeth

   Los Angeles

   18 reviews

   vip
   4.0

   18 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for lunch on Sunday. There was a short wait to put more people at our hibachi table but we noticed the restaurant filled up quickly shortly after. Food was tasty and hibachi performance was great! Server was busy but he did his job well. Prices are reasonable. Good experience!
   

   Benihana - Short Hills, NJResponded on 12 November 2024

   Hello Elizabeth! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your lunch at Benihana - Short Hills and that you found our hibachi performance to be great. We strive to provide our customers with a memorable dining experience and it's great to know we hit the mark for you. We're also glad to hear that you found our prices reasonable. We appreciate your feedback and look forward to serving you again soon! Best wishes, The Management Team
   

   Is this helpful?

   Report
8. C

   Coby

   New Jersey

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   I loved the food & had an all over good time just I was pretty disappointed that everyone was getting a happy birthday thing except our table. There was two birthdays at the table but we were kinda rushed in and out even with the reservation. Also we had to wait longer because they didn't heat the stove & our chef just walked away. Which seemed to make our chef upset. We also sat in the coldest spot. I was fighting for my life to stay warm which just made me feel sick tords the end of the night. We also were promised Green Tea & Ice cream with our meal but instead of even asking for dessert they just shoved the check in our faces. The only thing that would make me come back is the food. I wish my birthday could have gone better there to be honest.
   

   • 
   • 
   • 
   • 
   • 

   Benihana - Short Hills, NJResponded on 11 November 2024

   Hi, Coby! Thank you for taking the time to share your experience at Benihana - Short Hills. We're glad to hear that you enjoyed the food, but we're sorry to hear about your dissatisfaction with the birthday celebrations. We aim to make every occasion special for our guests, and we regret that we fell short in this instance. We also appreciate your feedback about the temperature and the seating arrangement. We will certainly address these concerns with our team to ensure a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the chance to serve you again and make your birthday even more memorable. Best, The Management Team
   

   Is this helpful?

   Report
9. M

   Marelen

   New Jersey

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and seasoned perfectly. The chef put on a great show. We will be back
   

   Benihana - Short Hills, NJResponded on 9 November 2024

   Dear Marelen! Thanks for the review! We're thrilled to hear that you enjoyed the food and the show at Benihana - Short Hills. It's always a pleasure to know that our team's efforts to prepare delicious, well-seasoned dishes and put on a great show are appreciated. We're excited to welcome you back and promise to continue delivering the same high-quality service.
   

   Is this helpful?

   Report
10. C

    Cathy

    New York City

    34 reviews

    vip
    5.0

    34 reviews

    Dined on 5 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food & drink always delicious Server was slow guess they were understaffed & she had to wait on too many tables Chef was always attentive
    

    Benihana - Short Hills, NJResponded on 7 November 2024

    Thanks for visiting us, CathyT! We're thrilled to hear that you enjoyed the food and drinks at Benihana - Short Hills. We're sorry to hear about your experience with our service. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and we will certainly work on improving our staffing situation. We hope to see you again soon!
    

    Is this helpful?

    Report