Benihana - The Woodlands, TX

Review summary

1. D

   Daniel

   San Francisco

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Kool is one of the best Chef’s we have ever had at Benihana!!!
   

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2. i

   iroman

   Houston

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Manny is by far the best; great cook, innovative, great charisma. He always makes our experience an exceptional one; my grandkids love him...
   

   Benihana - The Woodlands, TXResponded 4 days ago

   Hi Iroman! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Benihana - The Woodlands. We're especially pleased that you and your grandkids had a memorable time with us. Your compliments about our innovative cook, charisma, and service mean the world to us. We look forward to serving you and your family again soon! Best, The Management Team
   

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3. D

   Dea

   Houston

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Arrived at 8:10pm and wasn’t seated until 8:45 because they were waiting for others to arrive so we could have a “full” table. Waited over 20 mins for drinks. Thought about leaving. Chef didn’t start cooking after 9:30. Chef was very energetic. Food was bland. As soon as all food was served, we asked for To-go boxes, paid and left. Wasted 2.5 hours of my night 🥴
   

   Benihana - The Woodlands, TXResponded 5 days ago

   Dear Dea! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - The Woodlands. It's disappointing to hear that you felt the wait time was excessive and the food was not up to our usual standards. We always strive to provide efficient service and delicious meals, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Sincerely, The Management Team
   

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4. M

   Michele

   Houston

   3 reviews

   3.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   You always expect to wait a little for hibachi but our group and the group next to us sat for 1 hr before a manager came over to let us know that a cook would be with us in 3 mins. It was another 20 minutes before we even started dinner service. Mr Lee was sssigned as our chef. They were clearly under staffed and it was reflected by the our chefs energy.
   

   Benihana - The Woodlands, TXResponded on 12 November 2024

   Hello Michele! Thank you for your feedback. We're sorry to hear about the wait time you experienced. We understand how frustrating that can be and we apologize for any inconvenience caused. We are working hard to ensure that our staffing levels match our guest expectations. We're glad to hear that you enjoyed the food, but we're sorry if you felt the service was not up to par. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better in the future. Best, The Management Team at Benihana - The Woodlands
   

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5. D

   Diana

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good our cook was awesome!!! Celebrated my husband birthday
   

   Benihana - The Woodlands, TXResponded on 11 November 2024

   Hello, Diana! Thank you for choosing to celebrate your husband's birthday at Benihana - The Woodlands. We're thrilled to hear that you enjoyed the food and that our service was up to par. We're sorry to hear that you found our service less than ideal. We always strive to deliver a great experience, and your feedback helps us improve. We hope to have the opportunity to serve you again and make your next visit a perfect 5-star experience. Best, The Management Team
   

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6. L

   Lorie

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Chef Cool was awesome. Made dinner so much fun!!! He was the only chef that actually put on a show and really interacted with us. I saw a lot of other tables where there was not a lot of interaction and the chef just cooked nothing else so felt blessed we got Chef Cool! He made my daughter’s birthday dinner a blast, he had us all laughing and ensured we enjoyed ourselves. Food was good, high priced but we really came for the show so it was worth it.
   

   Benihana - The Woodlands, TXResponded on 11 November 2024

   Hi Lorie! Thank you for your kind words and for choosing to celebrate your daughter's birthday with us at Benihana - The Woodlands. We're thrilled to hear that you had a great time and enjoyed the Chef Cool's performance. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We understand that our prices might be high, but we're glad that you felt the experience was worth it. We look forward to serving you again soon. Best, The Management Team
   

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7. A

   ANTONIO

   Greater Boston

   4 reviews

   vip
   2.0

   4 reviews

   Dined on 5 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   With reservation confirmed it took 20-25 minutes to sit our group in a table…even with 7+ tables open/available. We received our drinks and went through 2 rounds of drinks (approximately 40 mins) before a cook showed up. To be completely transparent, management did come to our table and apologized and “comped” some of our drinks; but overall bad impression for the host party in recommending Benihana for dinner. In addition, 4 people ordered filet and we got regular steak…it was definitely not filet. I’ve been here many times and they always excel so I’m counting this was just a “one off” day being Monday. : (
   

   Benihana - The Woodlands, TXResponded on 6 November 2024

   Hey, Antonio! Thanks for the feedback. We're sorry to hear about the delay you experienced, especially considering the special occasion. We understand your frustration and will address this issue with our team. We're also sorry to hear about the confusion with the order. We value your input and will make sure to communicate better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better next time.
   

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8. S

   Sharon

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   When I made reservation I noted that we had a birthday. Was excited to celebrate a birthday and saw other tables getting sung to. After our meal, our waiter asked our guest if he wanted ice cream and he declined So they didn’t bring him anything or sing happy birthday. They also messed up some of our food order.
   

   Benihana - The Woodlands, TXResponded on 4 November 2024

   Thanks for visiting us, Sharon! We're truly sorry to hear about your experience, especially on such a special occasion as a birthday. It's always our goal to make every guest feel celebrated and we regret that wasn't your experience. We appreciate your feedback on the food order and we'll certainly look into this. We hope to have the opportunity to serve you again and make your next visit a perfect 5-star one.
   

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9. A

   Aerial

   Houston

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m very happy with my experience. Jacob B. was very entertaining and welcoming.
   

   Benihana - The Woodlands, TXResponded on 4 November 2024

   Dear Aerial! Thanks for visiting us at Benihana - The Woodlands! We're thrilled to hear that you had a wonderful experience with us. It's great to know that you found our service entertaining and our staff welcoming. We strive to provide the best for our guests and your feedback is a testament to that. We look forward to serving you again soon.
   

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10. B

    Brandon

    St. Louis

    1 review

    1.0

    1 review

    Dined on 27 October 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Well first is was my wife birthday and so it took a hr and a half just to be seated and another 30 mins just to order. With it being our first time going so we was ask any special day to anybody and my chef just said happy bday and was pretty much quiet while he cooked our waiter was taking so long to bring back food and drink that the meal was cold about time you got the food and drinks water down. Yeah it was a bad experience to where everybody at my table felt the same way
    

    Benihana - The Woodlands, TXResponded on 28 October 2024

    Hi, Brandon! We're sorry to hear that your visit to Benihana - The Woodlands didn't meet your expectations. We understand how special birthdays are and we regret the delay in service. We also apologize for the temperature of the food and the lack of attention from our team. We're always striving to improve and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a better experience. Best, The Management Team
    

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