Benihana - Torrance, CA

Review summary

1. J

   Jill

   New York City

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’m never ever leave a review that is negative but I am floored by how disastrous this evening was. It was my daughter’s birthday. We had a reservation but upon arrival we were told it was an hour wait. We traveled so far so we decided to wait in the car. Forget about the million mishaps in between we were finally seated 1.5 hours later. We than sat through another 1.5 hours at our table to finally be fed. Chef was miserable - obviously worn out - the food, lobster shrimp and filer mignon was burnt to a crisp - and a whallop of butter was thrown on it. I took a photo for us to laugh at later. Every one of us at the table was falling asleep and so upset about our ruined meal. The worst of it was I reached out to a manager early on when we did not get our food within the first hour… no one came to our table to entertain us… tell us “ so sorry but we are having a really hard night… deserts on us or what should have been said was our meals were free. Such a disgrace. Our hard earned money and everything else.. just disgusting service 2 managers we spoke with and none of them offered any compensation or any sorrys. That’s the worst part of it. They could give a crap… just floored at how bad the management is - we will never go back to Benihanas again.
   

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2. M

   Miguel

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   I don’t know why, you getting reservations .I don’t see the point!!!
   

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3. L

   Lauryn

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   We waited 2 hours to be seated, the manager Emma was not helpful at all, horrible way to spend Valentine’s Day/ my husbands birthday. Will never go back.
   

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4. L

   Level

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   This used to be one of the better Benihana locations but the last few times I've been here it's been horrible. It seems they overbook or have short staff. The last few times I've been here we had to wait over an hour to get seated. One occasion, it was 2 1/2 hour wait for my wife's birthday. This was on a regular weekday. They don't seem to care anymore about the quality of service at this location or offer an apology or compensation but they expect you to give a generous tip.
   

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5. G

   Glory

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible, had reservations for 5:45, got there at 5:30 & was told they were still trying to seat people for the 5:00 reservation! Line of people were out the door & everyone was not happy! We left & won’t be going back!
   

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6. M

   Mary

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the food and entertainment by the chef! So happy we made reservations for 1:00 pm on Valentine’s Day! I heard that corporate opened up the reservation line and had 1400 people reserved for that evening ! No way is everyone getting seated! I hope I don’t see Torrance Benihana on the news! There are going to be a lot of angry people!!
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Mary, We're thrilled to hear that you had a wonderful experience at Benihana - Torrance, CA! It's great to know that you enjoyed the food, entertainment, and our chef's show. We understand that the reservation line was busy due to our Valentine's Day reservations, and we apologize for any inconvenience caused. We assure you that we are taking steps to improve our reservation system. We appreciate your understanding and look forward to serving you again soon! Best, The Management Team
   

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7. m

   michele

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earl and Isis we’re great and served and entertained
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the review, Michele! We're thrilled to hear that you and your family had a wonderful time at Benihana - Torrance, CA. It's great to know that our service and food lived up to your expectations. We strive to make every guest feel special and entertained, and your feedback is a testament to that. We look forward to serving you again soon!
   

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8. K

   Kevin

   Las Vegas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was good, the service was also good. The only issue is the wait time. Even if you get seated, you're still going to wait a while for a chef to start on your table. Waited 2 hours to get seated and to start preparing food. From what I heard, this is the only Benihana that will have you waiting for a while, but if you can get past all that, the experience and food are great.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey Kevin, Thank you for your feedback. We're glad to hear you enjoyed the food and service at Benihana - Torrance, CA. We understand that waiting can be frustrating and we apologize for the long wait time you experienced. We're sorry for any inconvenience caused and we're working on improving our service. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. P

   Patricio

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great from the beginning very organized the food was excellent for the kids was amazing the show of how they cook the food they were impressed overall was amazing was happy to celebrate my 13 year old daughter birthday celebration
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Patricio, We're thrilled to hear that you had such a great time celebrating your daughter's birthday with us at Benihana - Torrance, CA! It's wonderful to know that our team was able to organize your experience and that you enjoyed our food and service. We always strive to impress our guests with our culinary skills and it's great to hear that we succeeded. Thank you for choosing us for your celebration and we look forward to serving you again soon! Best regards, The Management Team
   

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10. B

    Brianna

    Palm Springs

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great time!!! We took my kids for the first time and they were blown away! Thankyou Diego!
    

    Benihana - Torrance, CAResponded 5 days ago

    Hey Brianna, we're over the moon to hear that you and your kids had a great time at Benihana - Torrance, CA! It's wonderful to know that our unique dining experience left your kids with a lasting impression. We're thrilled that you found our food, service, and value to be top-notch. Thank you for choosing us for your first time out, we can't wait to welcome you back for more memorable experiences. Cheers, The Management Team
    

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