Benihana - Torrance, CA

Review summary

1. L

   Lisa

   VIP

   Los Angeles

   12 reviews

   1.0

   12 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Terrible! The wait was over an hour. I checked open table and even with the hour wait… they claimed to have spots every 15 minutes. After 1 hour to be seated, with nowhere else to go… we just waited around until we were called upon. After that it took 20 minutes for the server to even greet us. We finally ordered and over an hot later, we received our soups and salads. The entire experience lasted 4 hours!!!!!! It felt like torture. It was just 4 of us…. Not a large party. This should have been more efficient. I’m really upset and will be emailing both managers today.
   

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2. R

   Raquel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always, a great dining experience . Restrooms a bit outdated, but everything else very good
   

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3. J

   Jessee Monique

   Orange County

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a wonderful time dinning with family for my husbands birthday. Food was delicious. The only constructive feedback was its very tight seating which made it hard to get up to use the restroom etc. Also we were there for over three hours due to long wait times on food. However, if you know this ahead of time the taste was worth the wait.
   

   Benihana - Torrance, CAResponded today

   Thanks for visiting us, Jessee Monique! We're thrilled to hear that you and your family had a wonderful time celebrating your husband's birthday at Benihana - Torrance, CA. We take pride in our delicious food and it's great to know that you enjoyed it. We apologize for the inconvenience caused by the tight seating and the long waiting times due to the food. Your feedback is valuable to us and we'll certainly look into improving these aspects. We hope to welcome you back for another enjoyable dining experience!
   

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4. D

   Durwood

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was to celebrate a birthday. A family of 6 sat at same grill. The chef did a very good job preparing the food. The food prep was nothing special. Lacked luster and enthusiasm, that I am accustomed to at this, and other Benihana restaurants. Some of the drink prices seem higher than a few competitors. Overall the meal was very good.
   

   Benihana - Torrance, CAResponded today

   Dear Durwood, thank you for sharing your feedback with us. We are happy to hear that you had a great experience and we look forward to seeing you soon!
   

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5. C

   Cristina

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our reservation was at 7:30pm. We got there at 7:20. We did not get seated until 8:30! What’s the point of a reservation? Once we got sat we waited 10mins for our waitress to come and greet us. We already knew what we wanted to order so she took our order right away. We then waiting 15mins to get soup and salad. We didn’t get out of restaurant until 10pm. Over all, this location was severely understaffed. And it smelled like the bathrooms haven’t been cleaned in days. Wont be coming back to this location.
   

   Benihana - Torrance, CAResponded today

   Hello Cristina, We're truly sorry for your experience at Benihana - Torrance, CA. We understand the frustration of waiting and the inconvenience of being understaffed. We'll address these issues immediately. We hope for a chance to serve you better in the future. Best, Benihana - Torrance, CA Management Team
   

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6. B

   Bryan

   VIP

   Los Angeles

   13 reviews

   4.0

   13 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The chef was awesome. The service was average but they were busy. They sat us an hour after our reservation. The way the bartenders were overwhelmed and the servers, on top of the late wait time, it seems like management needs help.
   

   Benihana - Torrance, CAResponded today

   Thanks for the review, Bryan! We're thrilled to hear that you enjoyed the chef at Benihana - Torrance, CA. We apologize for the wait you experienced, and we appreciate your understanding that we were understaffed due to our busy period. Your feedback is valuable to us and we'll definitely use it to improve our service. We hope to serve you again soon.
   

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7. R

   Ruben

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my son there last night for his birthday and I must say the three people working last night as the host were awesome. The manager too! We were a large party of 15 and at first we were going to be separate tables, but at the end, we’re all able to sit at tables across from each other. Our shelf was great and the chef that our kids had was amazing. We had Andre as our chef. He was great ! The three hosts and the front I know there was a young girl and two gentlemen. I only got one of the guys names and his name was Andres. I really felt like they were trying to help us and I truly appreciate that! The girl was very sweet and she was happy to see my family and I were able to all sit together. The staff coming out to sing to my son was in all honesty the best. My son had a great time! The manager on duty was direct and up front about wait times and what not and even tho people may take that as being rude, i completely feel the opposite. I appreciate her willingness to accommodate my requests !! Seriously! I must’ve bothered her like 5x but she was always willing to listen and help. Thank you host and manager working 1/3/24 @ 6:30 pm
   

   Benihana - Torrance, CAResponded today

   Hello Ruben, Thank you for choosing Benihana - Torrance, CA for your son's birthday. We're thrilled to hear that you and your family had a great time and enjoyed your meals. It's wonderful to know that our team was able to accommodate your requests. We're sorry to hear about the wait time, but we're glad that our staff was able to assist you. We appreciate your understanding and patience. We look forward to serving you again soon! Best, The Management Team
   

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8. E

   Emma

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Today was a terrible experience. 1. Reservation was at 6:30pm and the chef got to the table at 830pm. 2. The party of 6 next to us consisted of 5 teenage girls and one adult. This was the worse experience ever. Two of the girls kept melting the crayons on the grill and the adult didn’t even address it or correct the behavior. 3. When the chef walked away to get a container for my rice (to go rice) one of them stuck her fork on the rice! Disgusting!🤮 and the mom didn’t even address it or apologized. You can tell the mother is clearly the issue. J can’t believe she took no accountability for her daughter’s action. My husband immediately told the chef what happened and the chef was in disbelief. He immediately apologized and told us he would cook another batch of rice and comp the rice for the awful experience. The chef was very nice, friendly and the food was delicious. The waitress seems like she was having a rough day….
   

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9. W

   Wendy

   VIP

   Orange County

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. Alex was a fantastic cook and reminded me of the way the food tasted more than 15 years ago. Our server was of top of everything. Will be coming back.
   

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10. M

    Manuel

    VIP

    Central Coast

    49 reviews

    5.0

    49 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love Benihana’s always great food 1. best chef there is  Eric at this time
    

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