Benihana - Torrance, CA

Review summary

1. D

   Dan

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing server as well as an amazing Cook! The food was excellent! The particular chef we had this time was an amazing Chef who cooked our meal perfect!! Our server was on top of everything and when a server doesn’t let your Pepsi Cola empty or melt in ice and brings a fresh Pepsi is an amazing server as well. I couldn’t be happier with the service we received and left a hefty tip for amazing services. Thank You for the great experience, will be back more often!!
   

   Benihana - Torrance, CAResponded 1 day ago

   Hello, Dan! Thank you for your wonderful review. We're thrilled to hear that you had an amazing experience at Benihana - Torrance. It's fantastic to know that our team's performance and the food met your expectations. We're glad that our chef was able to provide you with a memorable dining experience. We appreciate your kind words and look forward to welcoming you back for more great service and delicious meals. Best regards, The Management Team
   

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2. L

   Lynne

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love going here for Birthday events... however to ight I mentioned that we were there for my sons birthday when we checked in...also showed there was a birthday collector Buda glass that we could get and they said at the torrance location they do not honor that but at rhe Santa Monica location they do. After being seated our waitress asked if there were any special occasions being celebrated... I said yes and did she need to see the birthday certificate for birthday deal.... she said nothing. I asked her again after she got our drinks...she said nothing. When I got my bill I went to hand my pho e with certificate to reduce the bill.... she said they do not honor it on Sundays. I said that was not clear... she said she juat works there. I mentioned why we were there to multiple people who work there before being seated....and no one said anything. I have been coming for special events for many years.... I am not happy that no one who worked there said anything. Food and service at the table was awesome When we sat at the bar for an Appetizer the server/bartender did not give us any napkin or utensils. People need to be trained at this location. Need to inform customers better. We would not have left...but I am not happy that people who seat you or the waitress did not mention they do not accept cert on Sundays, and was smart at me with her response that she just works here . Unacceptable response!
   

   Benihana - Torrance, CAResponded 2 days ago

   Hi Lynne, We're truly sorry for your experience at Benihana - Torrance. We apologize for any confusion regarding the birthday certificate. We assure you that it's not our intention to make our customers feel forgotten or overlooked. We will address this with our team to ensure it doesn't happen again. We're glad you enjoyed our food and service, and we hope to have the opportunity to serve you better in the future. Best regards, Benihana - Torrance Management Team
   

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3. S

   Sara

   Los Angeles

   17 reviews

   vip
   5.0

   17 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The nose level when the restaurant is packed is outrageous! We couldn't hear our cooks terrible jokes about the " egg roll", so if you're looking for a quiet night out, nope, but if you're like our birthday party of 4 then buy all means go and make as much noise as you want ( three bottles of sake 🍶 help!) The food was delicious as always and we had a lively time!
   

   Benihana - Torrance, CAResponded 3 days ago

   Hi Sara! Thank you for your kind words and high ratings! We're thrilled to hear that you and your party had a great time at Benihana - Torrance, CA. It's wonderful to know that you enjoyed our delicious food and the lively atmosphere. We're sorry to hear about the high noise level, but we're glad you found the experience enjoyable. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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4. V

   Valeria

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Great host, cook and overall guests around us were fantastic! Definitely coming back.
   

   Benihana - Torrance, CAResponded 2 days ago

   Thanks for the review, Valeria! We're thrilled to hear that you had a wonderful experience at Benihana - Torrance. It's fantastic to know that our team, including our hosts, cooks, and guests, met your expectations. We're committed to providing great food, service, and value, and your feedback lets us know we're on the right track. We can't wait to welcome you back for another fantastic experience!
   

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5. P

   Patricia

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow what a great experience all around from our server to the cook. Ximena was on top of things with making sure we were well taken care of while we order to the overall experience of our lunch. Eric did such an amazing job with cooking and interacting with us highly recommend both to make a great experience out of your lunch or dinner. Will definitely request them next time o return well worth every bite.
   

   Benihana - Torrance, CAResponded 3 days ago

   Hi, Patricia! Thank you for your kind words and high ratings! We're thrilled to hear that you had a great experience at Benihana - Torrance. It's wonderful to know that our team was able to provide you with exceptional service and that you enjoyed our food. We're also glad that you found our cooking and overall experience to be top-notch. We strive to make every visit a memorable one and your recommendation means a lot to us. We look forward to welcoming you back for another great dining experience. Best Regards, The Management Team
   

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6. F

   Francesca

   Los Angeles

   29 reviews

   vip
   5.0

   29 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana never disappoints. The quality of the food is excellent!! Great place to dine.
   

   Benihana - Torrance, CAResponded 3 days ago

   Hello Francesca! Thank you so much for your kind words and perfect ratings. We are thrilled to hear that you enjoyed the food and found our service to be excellent. We strive to provide our guests with an exceptional dining experience and your feedback lets us know we're on the right track. We look forward to serving you again soon at Benihana - Torrance. Best regards, The Management Team
   

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7. S

   Sandra

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 2 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Bathrooms have extremely dirty the last two times
   

   Benihana - Torrance, CAResponded on 4 December 2024

   Dear Sandra, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. T

   Tony

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We made a reservation at 7pm for dinner. We arrived on time and we had to wait over 40 minutes to be seated. Then it took another 20 minutes for someone to greet us and take our drink orders. What is the point of making a reservation. Food was great overall. At the end of the day, if you are taking reservations you should make sure you have the staff on hand to handle them
   

   Benihana - Torrance, CAResponded on 30 November 2024

   Thanks for the feedback, Tony! We're glad to hear you enjoyed the food at Benihana - Torrance. However, we're sorry to hear about the long wait times and the delay in service you experienced. We understand how frustrating that can be, especially with a reservation. We assure you that we're working on improving our service. We hope to have the opportunity to serve you better in the future.
   

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9. E

   Emily

   Orange County

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great time eating at Benihana for Thanksgiving dinner. Good service despite the seasonal cocktails not actually being available. This location could use a bit of a touch up as the bathroom fixture was broken and the paint around the space was worn out but I think that’s very minor in the scheme of things. For a holiday dinner, it was an excellent choice.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hello, Emily! Thank you for choosing Benihana - Torrance for your Thanksgiving dinner. We're thrilled to hear that you had a great time and enjoyed our service. We apologize for the temporary inconvenience caused by the seasonal cocktails not being available during your visit. Your feedback about the bathroom fixture and the paint around the space is appreciated and will be taken into consideration. We look forward to serving you again soon. Best, The Management Team
   

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10. V

    Vanda

    San Diego

    6 reviews

    4.0

    6 reviews

    Dined on 27 November 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food was great but we had to wait 45mins past our reservation time. It was 7:30pm on a Tuesday.
    

    Benihana - Torrance, CAResponded 3 days ago

    Thanks for the feedback, Vanda! We're thrilled to hear that you enjoyed the food at Benihana - Torrance. However, it's unfortunate that you had to wait beyond your reservation time. We strive to provide a smooth dining experience for all our guests, and we apologize for the inconvenience. Your feedback is invaluable to us and we will certainly address this issue. We hope to have the opportunity to serve you again in the future. Best, Benihana - Torrance Management Team
    

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