Benihana - Troy, MI

Review summary

1. A

   Alexandria

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The experience was terrible! The server sucked. She dropped water on my boyfriend’s shoes didn’t apologize she said “it was just water”. We were there for 1 hour waiting for cook. It took 40 mins to get our drinks. The cook was really good and friendly. The server took 1 hour after our food was done to bring us our bill. She did not even care that we were all standing up waiting for our bills. She didn’t get refills on drinks. She didn’t even check on us while the cook was there. She never brought us our salads. Won’t be going back!
   

   Benihana - Troy, MIResponded 2 days ago

   Hey Alexandria! Thanks for the feedback. We're really sorry to hear about your experience at Benihana - Troy. It's disheartening to hear that we didn't meet your expectations, especially regarding our service. We strive to provide top-notch service and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're truly sorry this happened. We'll take your comments into account as we strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

   Report
2. R

   Ramonita

   Detroit

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   My ratings came because for this restaurant to be so expensive I have been there 4x this yr alone and the bathrooms are extremely disgusting and makes you not want to eat there if you go to the bathroom first before eating. And staff is cleaning and still always dirty
   

   Benihana - Troy, MIResponded 2 days ago

   Hey Ramonita! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Troy. It's disappointing to know that you found our facilities and the cleanliness lacking. We appreciate your feedback as it helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to make your next visit a better one. Best regards, Benihana - Troy, MI Management Team
   

   Is this helpful?

   Report
3. c

   carolyn

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the Hibachi chicken and my husband Hibachi steak. It was our 27th anniversary and we really enjoyed. The chef was entertaining, and we met wonderful people at our table. Everyone was friendly. The chef talked about sports with us and did magic tricks and the food was fantastic. The price is right and the place is clean and fun.
   

   Benihana - Troy, MIResponded 2 days ago

   Hey, Carolyn! The Management Team here at Benihana - Troy is delighted to hear that we could make your 27th anniversary celebration a memorable one. We're thrilled that you and your husband enjoyed the Hibachi chicken and Hibachi steak. Our team always strives to make every guest feel welcome and we're glad we could do that for you. Thanks for taking the time to leave this wonderful review. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. C

   Cierra

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was a typical Benihana experience. Everything was fine out chef was Tom he was great.
   

   Benihana - Troy, MIResponded 2 days ago

   Hey Cierra! Thanks for the feedback! We're thrilled to hear that you had a great experience at Benihana - Troy. We're glad that you enjoyed the food and service. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to that. We hope to see you again soon!
   

   Is this helpful?

   Report
5. J

   Joi

   Detroit

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was awesome! Our cook was perfect. Our waitress was wonderful. The restaurant was too cold, even with the grill on.
   

   Benihana - Troy, MIResponded 5 days ago

   Thanks for visiting us, Joi! We're thrilled to hear that you enjoyed the food and found our service to be wonderful. We apologize for the inconvenience you experienced due to the temperature. We appreciate your feedback and will certainly look into this matter. We hope to welcome you back soon at Benihana - Troy.
   

   Is this helpful?

   Report
6. T

   Tiffany

   Detroit

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   This restaurant has fell off a lot over the years. The quality of both the food and service Is extremely subpar. The waiters and greeters are also not friendly. My food was so greasy and my son had to wait on his steamed rice while his steak got cold cause the waitress hadn’t even brung it out. This establishment could definitely use some management. I won’t be back to patronize.
   

   Benihana - Troy, MIResponded 6 days ago

   Dear Tiffany! Thanks for visiting us at Benihana - Troy. We're truly sorry to hear about your recent experience. We pride ourselves on our food and service, and we're disappointed to hear that we fell short during your visit. Your comments about the quality of our food and service, as well as the friendliness of our staff, are taken very seriously. We will certainly address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're saddened to hear that you won't be returning, but we hope you might consider giving us another chance in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
7. E

   EDIS

   Detroit

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Upon entering the restaurant, I was greeted with a friendly smile. My server was very professional, polite and accommodating. My chef was amazing! He expertly prepared my food and gave exceptional service overall. He was kind and attentive.
   

   Benihana - Troy, MIResponded 7 days ago

   Hello, Edis! Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Benihana - Troy. It's great to know that you found our staff professional, polite, and accommodating. We're also glad that you appreciated the service you received from them. We strive to provide an exceptional dining experience for all our guests and your kind words are a testament to that. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
8. L

   Lauren

   Detroit

   13 reviews

   1.0

   13 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We made a reservation for 6 pm on a Sunday. After we were seated, it took 1.5 hours until the chef came to the table to cook the meal. It was super loud, service was slow. The bathrooms were very dirty, with trash everywhere and no toilet paper. I will not be back.
   

   Benihana - Troy, MIResponded on 19 November 2024

   Thanks for the review, Lauren! We're truly sorry to hear about your experience at Benihana - Troy. It's disappointing to know that we did not meet your expectations, especially on a Sunday evening. We understand how frustrating it can be when waiting, especially when you have a reservation. We also regret to hear about the cleanliness issues and the service speed. We assure you that we will address these issues with our team to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
9. S

   Shaun

   Detroit

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Son's 5th Birthday (Lunch). They made a big deal out of it! Great show for a 2 yo & 5 yo.
   

   Benihana - Troy, MIResponded on 14 November 2024

   Hi, Shaun! We're thrilled to hear that you chose to celebrate your son's fifth birthday with us at Benihana - Troy. It's wonderful to know that we could make your little ones feel special on such a special day. We're glad you enjoyed the show and we'll make sure to continue making special moments like this a regular occurrence. Thank you for your positive feedback and we hope to see you again soon! Best wishes, The Management Team
   

   Is this helpful?

   Report
10. S

    Sarah

    Detroit

    1 review

    2.0

    1 review

    Dined on 10 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Chef didn’t do anything special to entertain the kids. Not interactive. Ordered appetizers and they never came. No acknowledgement of a birthday they asked about. Food was decent but definitely shorted items.
    

    Benihana - Troy, MIResponded on 14 November 2024

    Hey Sarah! We're sorry to hear that your experience at Benihana - Troy didn't meet your expectations. We appreciate your feedback regarding the service and food, and we're sorry for any misunderstanding about your birthday. We strive to create a memorable experience for all our guests and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
    

    Is this helpful?

    Report