Benihana - Westbury, NY

Review summary

1. S

   Symphony

   New York State

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The server wrote incorrect orders for one person in my group and another person seated at the same table. The chef was mediocre. He took a while figuring out what to cook and then more time figuring out who to serve it to. He also messed up by serving colossal shrimp to the wrong person. Luckily the two people were together so he was able to switch the food from the wrong plate to the correct person’s plate.My food was cold by the time he finished making my scallops. I noticed the other chefs were a little more entertaining as well. This was not a good hibachi experience for my family and I
   

   Benihana - Westbury, NYResponded 4 days ago

   Dear Symphony! Thanks for the feedback. We're sorry to hear about your experience. It's disappointing to hear that the service and food didn't meet your expectations. We apologize for the mix-up with the orders and the shrimp issue. We take pride in our chefs' ability to quickly figure out the orders and make the right choices. We'll work on improving our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to provide a better experience on your next visit.
   

   Is this helpful?

   Report
2. A

   Ameika

   New York City

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   the waiter and waitress was amazing! the food was great and I will definitely go back
   

   Benihana - Westbury, NYResponded 7 days ago

   Hello, Ameika! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the food and service at Benihana - Westbury. We noticed that you rated our service a bit lower. We're always striving to provide the best service to our guests and we appreciate your feedback. We will definitely work on improving our service to meet and exceed our guests' expectations. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
3. J

   Jeremy

   Chicago

   16 reviews

   vip
   3.0

   16 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We got sat about 25 minutes after our reservation time.
   

   Benihana - Westbury, NYResponded on 11 November 2024

   Hi Jeremy! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your meal and the service at Benihana - Westbury. We understand that waiting for a table can be frustrating and we apologize for the delay. We're always striving to provide the best experience for our guests and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon for a more timely dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
4. D

   Dawn

   New York City

   1 review

   4.0

   1 review

   Dined on 4 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I've been to other hibachi restaurants and they're lively. It was nice though and my son enjoyed his birthday dinner.
   

   Benihana - Westbury, NYResponded on 6 November 2024

   Hi, Dawn! We're glad to hear that you and your son enjoyed your birthday dinner at Benihana - Westbury! It's wonderful to know that our lively hibachi style added to the special occasion. We're always eager to provide a memorable dining experience for our guests. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
5. E

   Erica

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server for the very first time since dining for years was very inattentive. We weren’t provided a group picture despite letting her know it was a birthday. We had to wait long period of times in between each request. Once payment was received (while still eating) she never came back to the table. Was not a good experience for my mother birthday at all. Disappointed Our cook was hands on great
   

   Benihana - Westbury, NYResponded on 4 November 2024

   Hi Erica! We're truly sorry to hear about your recent experience at Benihana - Westbury. It's disappointing to know that your visit didn't meet your expectations, especially on such a special occasion. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback regarding the service and we assure you that we will use this as an opportunity to improve. We hope you'll give us another chance to provide the exceptional service you've come to expect from us. Sincerely, The Management Team
   

   Is this helpful?

   Report
6. K

   Kristina

   New York City

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was ok but not great for the very high price.
   

   Benihana - Westbury, NYResponded on 4 November 2024

   Hi Kris! Thank you for taking the time to share your feedback. We're sorry to hear that you found our food not up to your expectations. At Benihana - Westbury we strive to provide our guests with a memorable dining experience, and it seems we fell short during your visit. We understand your concerns about the price and we're sorry if you felt it was high for the quality you received. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your honesty and will use your feedback to improve our service. Best, The Management Team
   

   Is this helpful?

   Report
7. C

   Christian

   New York City

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our experience at Benihana. The staff was friendly and attentive. Our chef was engaging and friendly. Looking forward to going back
   

   Benihana - Westbury, NYResponded on 15 October 2024

   Hey, Christian! Thank you for choosing Benihana - Westbury for your dining experience and for taking the time to leave us a review. We're thrilled to hear that you had a wonderful time and that our staff made you feel welcome and attended to. We're especially pleased that our chef made you feel like part of our team. Your kind words mean a lot to us. We look forward to welcoming you back soon for another great dining experience. Best, The Management Team
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined on 13 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations and waited approximately 20 minutes to be seated. Once seated we then waited over an hour at the table to be served anything to eat. Eventually we got tired of waiting, got up and left. Waste of time unfortunately. Luckily there are other restaurants in the area we were able to eat at.
   

   Benihana - Westbury, NYResponded on 17 October 2024

   Dear Guest! Thanks for the review. We're sorry to hear about your experience at Benihana - Westbury. We understand how frustrating it can be to wait, especially when you've made a reservation. We sincerely apologize for the inconvenience you experienced and we understand your frustration. We're constantly working to improve our service and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you give us another chance to provide you with the service you deserve.
   

   Is this helpful?

   Report
9. D

   Devonte

   New York City

   1 review

   5.0

   1 review

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing each staff member ensured my daughters had a wonderful experience.
   

   Benihana - Westbury, NYResponded on 7 October 2024

   Dear Devonte! Thanks for the feedback! We're thrilled to hear that your family had a wonderful experience at Benihana - Westbury. It's always our goal to ensure that each guest has a memorable dining experience. We're glad that our team's efforts were appreciated. We look forward to serving you and your daughter again soon.
   

   Is this helpful?

   Report
10. W

    William

    Sacramento

    2 reviews

    5.0

    2 reviews

    Dined on 4 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The server and chef were superb. The food was outstanding.
    

    Benihana - Westbury, NYResponded on 6 October 2024

    Thanks for the feedback, William! We're thrilled to hear that you enjoyed your dining experience at Benihana - Westbury. It's wonderful to know that our team's service and the food met your expectations. We always strive to provide outstanding experiences for our guests. We appreciate your high ratings and look forward to welcoming you back soon! Best regards, The Management Team
    

    Is this helpful?

    Report