Black Angus Steakhouse - Arrowhead

Review summary

1. A

   Anne

   Phoenix

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most wonderful dining experience with Lisa our server! Our family party of 7 enjoyed the food and the staff, server and hostess there tonight were exceptional and made us feel welcome!
   

   Is this helpful?

   Report
2. C

   Chris

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our reservation was for 6:30 and we had to wait about 45 minutes however due to it being New Years we expected to wait. The staff did a great job in getting people seated as quickly as possible. Cheese bread was passed out to everyone waiting. Our server, Sierra, was outstanding.
   

   Is this helpful?

   Report
3. C

   Chuck

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good basic steak and sea food restaurant. Good choice of appetizers and sides. Not the best in town but dependable food and service. Filet was excellent and service for a super busy new years eve was great.
   

   Is this helpful?

   Report
4. M

   Maria

   Phoenix

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very busy A bit unorganized at hostess station Food and service were outstanding. Favorite place to eat if you want a place to get good food at a good price and carry on a conversation without yelling at each other.
   

   Is this helpful?

   Report
5. C

   Craig

   VIP

   New York City

   14 reviews

   4.0

   14 reviews

   Dined on 25 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Good quality and value. Menu in restaurant didn’t offer what was on website. Very short staffed
   

   • 

   Is this helpful?

   Report
6. B

   Brian

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined on 25 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food is good not the best it was a very busy time so staff struggled a bit to keep up. Good value for the cost
   

   Is this helpful?

   Report
7. P

   Phoebe

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good place to celebrate special day with family and friends
   

   Is this helpful?

   Report
8. R

   Ross

   Phoenix

   25 reviews

   2.0

   25 reviews

   Dined on 25 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited 20 minutes past our reservation time—no big deal. Our server showed up to take drink orders, but no bread was offered. No drink menu was provided until we asked. Still, it was a minor thing. After our order, we didn't see the server again until we asked two different "busboys" to get her. She never asked how our food was or if we needed anything. We got to go boxes from another buser walking by. The booths are ratty with lots of big openings from excess wear. The servers clearly are asked to cover too many tables. It was a mess. Luckily the kitchen did a good job and the food was good.
   

   Black Angus Steakhouse - ArrowheadResponded 7 days ago

   We appreciate you sharing your experience with us, Ross. It's concerning to hear about the service delays and the condition of the seating during your visit. We strive to provide attentive service and a comfortable atmosphere, so your feedback is invaluable. We're glad the food met your expectations. Please send us your contact information through our website so we can address your concerns further.
   

   Is this helpful?

   Report
9. W

   Wendy

   Denver

   9 reviews

   5.0

   9 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Deanna, was amazing as always! The managers work as hard as everyone else which makes things move as quickly as possible. The food is always over the top at very good prices.
   

   Is this helpful?

   Report
10. h

    hank

    VIP

    Phoenix

    39 reviews

    3.0

    39 reviews

    Dined on 20 December 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    my huband and i both ordered porterohuse steaks. mine was deoicious my husbands was very bad, mostly grissel, and fat. he did not eat it, after a few bites. he should have said something when we were there, but he did'nt. everything else was good.
    

    Is this helpful?

    Report