Black Angus Steakhouse - Escondido

Review summary

1. R

   Renee

   San Diego

   6 reviews

   3.0

   6 reviews

   Dined today

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   The Christmas Season special 22 oz Porterhouse Steak was terrible. It couldn’t be cut with the steak knife it was so tough. It was also full of gristle. It ruined what was supposed to be a fun evening treating our grand children. We certainly wouldn’t want anyone else to experience this. We made our server aware of the problem half way through dinner but no offer of something else was given. A 15% discount was given on our bill. This is the first negative review I’ve ever given any restaurant since using Open Table.
   

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2. C

   Cheryl

   VIP

   San Diego

   174 reviews

   5.0

   174 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came in this evening for the Fall trio, which was a steak and two kinds of shrimp. It was excellent and plenty of food. The steak was tasty and tender this evening, as the sirloin is sometimes grainy and tough. It was more like the tender sirloin at TX roadhouse. The au gratin potato were cheesy and the salad fresh. Food was excellent and good value. The restaurant itself was quite busy in the 6 o'clock hour on a Saturday evening, but that is to be expected. With our reservation, we were seated immediately. A nice evening.
   

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3. M

   Michael

   San Diego

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   We told the server that we wanted our appetizers and salad prior to our dinner, we had to remind him two times and another server one other time to help us.
   

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4. V

   Victoria

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and accommodating with my allergies
   

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5. M

   Mark

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our total dining experience took 2 1/2 hours. We sat for a LONG time before a server approached our table. Finally our drink orders were taken. The iced tea had very little ice and the tea was warm. The refills were no different. It took a long time to take our order. The delicious bread, which usually arrives soon after you arrive, came after our salads. When the entrees were brought to us I noted that the portion of prime rib was much smaller than the last time we were there. The 2 steaks were over done. It seemed that maybe they were short staffed and maybe were having trouble with their oven because I noticed that many tables were served bread at the same time. We were disappointed to hear that one of the desserts would take an additional 20 minutes, for the cookie to bake. So, we waited and we received the ice cream but the cookie never arrived.
   

   Black Angus Steakhouse - EscondidoResponded 4 days ago

   Mark, thank you for sharing your thoughts with us. We apologize for the extended wait times and your experience with the beverages and desserts. Our goal is to offer prompt service and fresh dishes, and we clearly fell short during your visit. Please share your contact information with us directly at our website so we can look into these concerns further. Your feedback is important to us, and we'd like to make this right.
   

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6. A

   Aileen

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Monday night we arrived for our birthday reservation and were made to wait 20 minutes. After being seated, we waited another 20 minutes. We asked the hostess for assistance and she told our waiter that we would like our waters and were ready to order. The waiter looked at us as they spake, then returned to the kitchen. Another guest was seated. After 10 minutes the new guest was greeted and given water while we were still unattended. We wanted to speak to the manager and she was taking photos with some guests (which is fine) but the hostess was too lazy to speak to her. We had to approach the manager ourselves. The manager then proceeded to make excuses even when we were trying to be nice and understanding about the difficulties of the job. (We have family in the restaurant business.) But her lack of taking responsibility and just complaining that she didn't know about it turned us cold. There was no apology, and no recommendations on how to make it right. Just whining about her job. We left and went to Chins where were were seated and served immediately. If we had stayed we'd probably still be waiting to be served. Had this been a one time experience there we'd write this off to a bad night, but this is the third strike. We're out.
   

   Black Angus Steakhouse - EscondidoResponded 4 days ago

   Thank you for sharing your experience, Aileen. Our goal is to provide attentive service to all our guests, and we're disappointed to hear your recent visit fell short. We truly appreciate your feedback and want to address your concerns. Please share your contact information directly at our website so we can better understand and resolve this matter.
   

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7. S

   Suzanne

   VIP

   San Diego

   33 reviews

   5.0

   33 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner at the Black Angus is always delicious! We decided to have the Campfire Feast and wow was it ever! For starters, we shared the shrimp cocktail, then, we both ordered the cooked to order steak and 2 sides. The wonderful molasses bread is always a treat. We were going to share the carrot cake, but our server, the terrific Ava, was alerted that it was my birthday, so she brought a huge and yummy chocolate chip cookie with a scoop of ice cream and an candle for me to blow out. A trio of servers even sang the traditional Happy Birthday song! It was all great fun and a great way to celebrate another year! Thank you all for a perfectly lovely dinner and evening!! We will be back!
   

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8. J

   James

   VIP

   Denver

   642 reviews

   4.0

   642 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Upon moving to Albuquerque in 1980 I discovered and enjoyed what was Stuart Anderson's Black Angus a lot. Flash forward these years and several corporate owners (and bankruptcies) and while I've probably changed and aged a bit (sarcasm intended) happy to say that Black Angus is still very good and terrific value-for-money. I haven't lived in one of the areas where they have locations for years so this was almost nostalgic and happy to say that the new look was pleasant and needed and that service, food choices, plating, taste and pricing were all very good. Were I living in the area again, I'm certain that the loyalty program and promotions would make it even better but on a pure a la carte basis, it was a great steak, salad and potato feast.
   

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9. A

   April

   San Diego

   8 reviews

   4.0

   8 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Alyssa was a great server. Steaks were done perfectly.
   

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10. A

    April

    San Diego

    1 review

    2.0

    1 review

    Dined on 30 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    To be fair this is the day after thanksgiving. I don’t think anyone showed up to work. Including the chef. I asked for medium well. But my steak was well done. The steak was tough and hard to chew. It was hard to cut. That’s how tough it was. The soup was supposed to be creamy potato soup wasn’t thick and it tasted bad with too much pepper in it. The appetizer was chicken tenders and the tenders were fried too long so they were almost burnt on the outside and then the chicken was dry on the inside and hard eat. The salad they didn’t put together nicely. They just dumped greens on a plate and dumped dressing on top on a big pile of greens. The greens were not mixed with the dressing. The bread they offered was old and dry. It may have been the worst experience at Black Angus I’ve ever had. Our server was nice. Probably overwhelmed without staff to help. So our food took a very long time to arrive.
    

    Black Angus Steakhouse - EscondidoResponded on 2 December 2024

    Thank you for sharing your thoughts with us, April. We're disappointed to learn about your recent experience and are truly sorry it fell short of expectations. Our aim is to provide our guests with delicious meals and attentive service. We'd appreciate the chance to learn more about your visit and make things right. Please share your contact details on our website so we can connect.
    

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