Bristol Seafood Grill - O'Fallon

Review summary

1. JA

   JandA70

   St. Louis46 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Bristol never disappoints! Superb food and fantastic service!
   

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2. T

   Thomas VIP

   St. Louis55 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We love seafood and Bristol's is always good. Our waiter, Grayson, could not have been better
   

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3. V

   Vicki VIP

   St. Louis11 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was over cooked. The service was great.
   

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4. L

   Laura

   St. Louis1 review

   4.0

   Dined on 16 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We waited for our table at the bar, the Expresso Martinis were AMAZING! Unfortunately, the host team sat us in the small cramped loud 2-top, instead of reading the notes that this was a date night. The hostess team did not understand that request. My scallops were overcooked. Service 10/10 Bar 10/10 Food 5/10
   

   Bristol Seafood Grill - O'FallonResponded 4 days ago

   Hi Laura, Thank you for taking the time to leave a review for us. I didn't see a note on your initial reservation, but I have added one to your profile that a larger booth is preferred. Thank you for the insight, and we look forward to seeing you soon with an espresso martini in hand! Alden Henderson, Manager
   

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5. L

   Lisa VIP

   Lake of the Ozarks31 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We asked for Jacob as our server as he always does a great job: great service, personable with a good sense of humor. Food was also very good last night. We’re getting used to the menu change and both enjoyed what we ordered.
   

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6. W

   Wayne

   Las Vegas4 reviews

   3.0

   Dined on 7 March 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I’m used to much better at this establishment. We’ve always looked forward to a good experience here and we’ve always spread the world. Not so much last night. I’m used to the salad served ahead and separately from the main dish. They were served at the same time. Both the potatoes and tuna were barely luke warm. Water glasses were never refilled. We decided to pass on coffee and dessert, not not convinced it would be the experience we’re used to. The manger stopped by and asked about our experience. He seemed surprised at my review, but was less than sincere with a weak response. Do we need to look elsewhere for the “old” Bristol’s ?
   

   Bristol Seafood Grill - O'FallonResponded on 9 March 2025

   Wayne, I appreciate your long term support and your detailed insight. I have followed up with these concerns with my chef team, management team and the service group involved on thursday. I recently took this location back over, and we have worked through a number of opportunities, and we are establishing a firm foothold again. I am confident that your will be to your normal bristol experience the next time you are in. Richard Heisler, GM
   

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7. J

   Jordan

   St. Louis4 reviews

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Been coming here for years but the past few times my group has had issues with bits of our meal. Whipped potatoes being chunky and having skins, crème brûlée wasn’t done
   

   Bristol Seafood Grill - O'FallonResponded on 9 March 2025

   Jordan, thank you for your continued support and insight. I am have followed up with my team about where we went wrong and how to fix it in the future. I am confident that your next visit will be fantastic again. I recently took this location back over and we have been working through a number of opportunities and establishing a good footing. Hope to see you again soon. Richard Heisler, GM
   

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8. K

   Kerri

   St. Louis12 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Doug was fantastic. We were celebrating a birthday and everything was great. We happened to go on Sunday for half price bottles and brought some nice bottles home with us. We will be back!
   

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9. t

   tika

   Lake of the Ozarks5 reviews

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I could tell that our server was very busy because she wasn’t able to be very attentive to us. A few times, I had to ask her more than once for something. My husband ordered his steak medium rare and it was very overdone and because our food took such a long time to come out, he was afraid to have them re-make it so he didn’t eat any of it and just ate his sides. They did take the steak off the bill. Overall, not a great experience.
   

   Bristol Seafood Grill - O'FallonResponded on 9 March 2025

   Tika, thank you very much for your recent visit. I apologize that we were off target during your experience. I am glad that you have dined with us before and know that this is certainly out of our norm. I am glad that the manager was able to get the food concern resolved for you, and I will follow up with the server to insure that we are not spread too thin. I appreciate the insight and look forward to taking care of you again soon. Thank you for taking time for the review. Richard Heisler, GM
   

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10. B

    Bradley VIP

    St. Louis3 reviews

    5.0

    Dined on 28 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always great and the service and food is always consistent and perfect!
    

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