Bristol Seafood Grill - O'Fallon

Review summary

1. T

   Tracy

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Server Matthew was absolutely outstanding. Loved the new menu and the food was better than we have had our last few times visiting. Whatever changes you’re making they are working.
   

   Is this helpful?

   Report
2. A

   Aaron

   St. Louis

   6 reviews

   vip
   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Taylor was very attentive and a pleasure to talk to.
   

   Is this helpful?

   Report
3. J

   Joel

   St. Louis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been going to Bristol for 40 years. First to the one on Olive St then Winghaven when I moved to Lake St Louis in 2006. Great all around dinning experience. Panko Fried Shrimp to die for. Love the atmosphere especially when the fireplace is going. A treat for the ages.
   

   Bristol Seafood Grill - O'FallonResponded 6 days ago

   Joel, thank you very much for your long term supoort of the 2 locations in STL. I appreciate you taking the time for the review and the kind words. Looking forward to many more. Richard Heisler, GM
   

   Is this helpful?

   Report
4. L

   Larry

   Southwest Florida

   18 reviews

   vip
   5.0

   18 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   WE have dined at Bristol's in Creve Couer many times over the past years and always enjoyed our experience. This was our first time at the O'Fallon location and we had an outstanding experience. Food was excellent and our server Cameron was absolutely wonderful. Friendly and attentive without hovering. Very helpful!
   

   Is this helpful?

   Report
5. E

   Ed

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our anniversary and couldn’t have asked for better service or food.
   

   Bristol Seafood Grill - O'FallonResponded on 15 November 2024

   Ed, I appreciate you celebrating your anniversary with us. I am glad everything was as we hoped. We will be here the next time you are in the mood for great service and food. Richard Heisler, GM
   

   Is this helpful?

   Report
6. R

   Robert

   St. Louis

   7 reviews

   4.0

   7 reviews

   Dined on 14 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The kitchen did not fill our orders as given to our waiter.
   

   Bristol Seafood Grill - O'FallonResponded on 15 November 2024

   Robert, I apologize about your food not coming out the way it was ordered. I hope that we were able to resolve it properly and quickly for you. I appreciate the insight and will talk to the team about order accuracy and follow through. I hope to see you again soon. Richard Heisler, GM
   

   Is this helpful?

   Report
7. B

   Brittany

   St. Louis

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 5

   The bar section is extremely slow. Only two bar tenders working.
   

   Bristol Seafood Grill - O'FallonResponded on 15 November 2024

   Brittany, I apologize for your slow service. Without making excuses, we did start a significant menu rollout that night and we were challenged with some execution pieces. We are known for having an excellent bar crowd and usually handle the volume gracefully, but I apologize that we missed the mark for you that night. I will take the info and use it to get better in the future. Richard Heisler, GM
   

   Is this helpful?

   Report
8. A

   Andrea

   St. Louis

   1 review

   vip
   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The food was rancid. Had the Mahi Mahi. I would never order this again based on this purchase. Management made it sound like it was our issue.
   

   Bristol Seafood Grill - O'FallonResponded 1 day ago

   Andrea, I am very sorry that you had an unpleasant experience and then on top of it, we did not recover properly. I would love to make this up to you, if you would allow it. I appreciate your previous visits and hope that you know this is certainly not like us. We pride ourselves on having the freshest catch available and adhere to strict guidelines regarding food safety and freshness. Please respond here and I will follow up and resolve this properly for you. Richard Heisler, GM
   

   Is this helpful?

   Report
9. T

   Terri Lynn

   St. Louis

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and so was Jill, can’t wait to come back!!!
   

   Bristol Seafood Grill - O'FallonResponded on 9 November 2024

   thank you so much for coming in and taking time for the review. I am glad Jill took great care of you and that the food was amazing. See you soon. Richard Heisler, GM
   

   Is this helpful?

   Report
10. D

    Dan

    St. Louis

    1 review

    3.0

    1 review

    Dined on 9 November 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    We had a separate room for 7 adults and 2 small children. We were celebrating a Birthday so the room was perfect! The food was very good. The problem was it took 30 minutes to get a salad or soup, another 45 minutes to get our meal and another wait for dessert. Our reservations were for 6pm and the meal ended at 830pm. Way too long!
    

    Bristol Seafood Grill - O'FallonResponded on 15 November 2024

    Dan, I apologize that your experience was off the mark. I have followed up with the team from that night and we have learned some valuable lessons. I appreciate you taking the time for the review and the insight. I am glad you enjoyed the room and the food was very food. Timing is very important to having a great visit. I hope to see you back again soon. Richard Heisler, GM
    

    Is this helpful?

    Report