Butlers Wharf Chop House Restaurant

Butlers Wharf Chop House Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Maria

   London4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have eaten at the Chop House, Butler’s Wharf on several occasions and it’s still a great place to dine. The staff are lovely and the food is quality (compliments to the chef)! and affordable. To top it off, the view of Tower Bridge is amazing!! It was my husband’s birthday weekend, and to start it off they made our dining experience, especially my husband’s, special. We highly recommend the Chop House, Butler’s Wharf. Thank you everyone x
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hello Maria, Thank you so much for your kind words! We are thrilled to hear that you’ve enjoyed your visits to the Chop House, Butler’s Wharf. It’s wonderful to know that our team made your husband’s birthday weekend extra special, and we’re so glad the food and the view were to your liking! Your compliments mean the world to us, and we’ll be sure to pass them on to our chefs and staff. We truly appreciate your recommendation and look forward to welcoming you both back again soon! Thanks again for your lovely review! 😊 Kind regards, Hilay Patel
   

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2. M

   Matthew

   London1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Unfortunately very average. Perhaps trading on location vs food quality
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hello Matthew, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, but we truly appreciate your input. At the Chop House, Butler’s Wharf, we strive to provide excellent food and a memorable experience, and your comments help us to continue improving. We hope you’ll give us another chance in the future, and we look forward to welcoming you back to enjoy the full experience! Thank you again for your visit and your feedback. Kind regards, Hilay Patel
   

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3. G

   Graham VIP

   London21 reviews

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chop house has been one of my favourite restaurants for over 20 years and they never disappoint
   

   Butlers Wharf Chop House RestaurantResponded on 24 March 2025

   Hello Graham , Thank you so much for your kind words! We are thrilled to have been your favorite restaurant for over 20 years. It's our commitment to consistently provide excellent food and service that keeps our guests coming back, and we're so grateful to have you as part of our loyal community. We look forward to continuing to exceed your expectations for many more years to come! Kind regards, Hilay Patel
   

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4. OT

   OpenTable Diner

   Birmingham1 review

   1.0

   Dined on 22 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Unfortunately our family birthday meal here was awful. It almost seemed a problem that we had 2 push chairs. We waited over half an hour for drinks to come and then even longer for starters and mains to come. The food came cold and the meat undercooked. I asked for medium well and I received just about a medium. Didn’t feel the need to complain because the service was already poor and I just wanted out of there at this point. I could understand if it was busy, but it wasn’t. I wouldn’t recommend.
   

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5. OT

   OpenTable Diner

   London3 reviews

   2.0

   Dined on 21 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very slow service despite restaurant being almost empty. Had to chase for starter after waiting 45 mins after ordering. Had to chase for wine to be refilled and also for soap to be out in ladies toilets. Only good point was manager apologised for poor service and removed optional service charge without having to be asked! Wouldn’t return in a hurry!
   

   Butlers Wharf Chop House RestaurantResponded on 22 March 2025

   Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced during your visit. We strive to provide exceptional service, and it's clear we fell short of your expectations. Your comments are important to us, and we will be reviewing our processes to ensure we address these concerns moving forward. We are glad to hear that the manager was able to resolve the situation to your satisfaction, and we appreciate your understanding. We truly hope you'll consider giving us another chance in the future. We are committed to improving and delivering the high standard of service you deserve. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a more seamless experience. Kind regards, Hilay Patel
   

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6. W

   William

   London1 review

   1.0

   Dined on 20 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very slow service. I ordered a hamburger which was supposed to come with red onion, gherkins and a sauce.. it didn’t. I sent it back and it then arrived very overcooked. When I asked why it didn’t arrive as on the menu the answer was the chef thought you might have an issue with the ingredients.. strange. Had to get up from the table to eventually manage to pay the bill. Told the manager about the slow service and my food.. couldn’t care less. Won’t be going back!
   

   Butlers Wharf Chop House RestaurantResponded 5 days ago

   Thank you for taking the time to share your feedback with us. We’re really sorry to hear about the issues you experienced with both the service and the quality of your meal. This is not the standard we strive to uphold, and we sincerely apologize for the slow service and the confusion with your order. Additionally, we regret that your concerns were not addressed in the way they should have been when you spoke to the manager. We genuinely appreciate your feedback as it helps us improve. We’d love to have the opportunity to welcome you back and provide you with the experience you should have had from the start. If you do decide to give us another chance, please reach out to us directly, and we’ll do everything we can to ensure a much more enjoyable visit. Thank you again for your comments.
   

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7. C

   Carmen

   London2 reviews

   5.0

   Dined on 18 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Das Essen war super lecker aber hatte auch seinen Preis. Wir hatten 3 Cheeseburger mit Pommes, 1 Flasche Wasser und 3 Aperol und weg waren 160 Euro!
   

   Butlers Wharf Chop House RestaurantResponded 7 days ago

   Hello Carmen , Vielen Dank für Ihr Feedback! Es freut uns sehr, dass Ihnen das Essen so gut geschmeckt hat. Wir legen großen Wert auf Qualität und frische Zutaten, was sich natürlich auch im Preis widerspiegelt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und versprechen, weiterhin auf ein exzellentes Geschmackserlebnis zu achten. Bis bald! Kind regards, Hilay Patel
   

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8. P

   Peter

   Kent4 reviews

   4.0

   Dined on 16 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice location , had better for less money .. condiments took a long time to be brought to the table after the food was served.. had to ask for more gravy as the portions were small ..
   

   Butlers Wharf Chop House RestaurantResponded on 17 March 2025

   Hello Peter , Thank you for sharing your feedback! We're glad you enjoyed our location. We truly appreciate your comments about the condiments and portion sizes, and we'll certainly take that into consideration to improve our service. We aim to provide the best possible experience for our guests, and we hope to welcome you back soon for an even better visit! Kind regards , Hilay Patel
   

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9. M

   Michael

   London6 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious meal. Our waitress was so helpful and great fun. I’ve been a few times and will be back again soon.
   

   Butlers Wharf Chop House RestaurantResponded on 17 March 2025

   Hello Michael , Thank you so much for your kind words! We're thrilled to hear you had a delicious meal and enjoyed the service. Our team works hard to ensure every experience is memorable, and we're so glad you felt that. We can't wait to welcome you back again soon! Kind Regards, Hilay Patel
   

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10. OT

    OpenTable Diner VIP

    London1 review

    3.0

    Dined on 12 March 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    Overall I think the pricing is very expensive for the quality delivered.
    

    Butlers Wharf Chop House RestaurantResponded on 15 March 2025

    Thank you for sharing your feedback! We’re sorry to hear that you found the pricing not in line with your expectations. We always strive to provide high-quality food and service, and your comments help us ensure we're meeting our guests’ needs. We truly value your opinion and hope you’ll give us another chance to show you the quality experience we aim to deliver. Please let us know if there's anything specific you'd like us to improve! Kind regard , Hilay Patel
    

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