Carlo & Johnny

Review summary

1. S

   Sherry

   Cincinnati

   13 reviews

   3.0

   13 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Chris our server was great but as the evening wore on he did become a little hard to find. But always nice when he was there. But requests did take a couple times asking. Food in all the times we have been there it has never been like this. First I appreciate a little time in between courses but after salad we sat there an extremely long time with no offer of refills or anyone checking. After a total of 2 hours since sitting our food arrived. 3 out of 3 steaks cooked completely wrong. Salmon cool, kids burger not cooked all the way through and spaghetti cold on another dish. Pork chop rare not medium. Sides were not up to their normal standard. I know people come to have a good time but a party directly behind was so loud and annoying we could not even hear people at our table. After the food came back out it was 2.5 hours and steaks were still not right and looked very bad after the recook. I spoke with manager and he was very understanding and another manager came over and said they would be picking up our check. I am grateful for that but it doesn’t change the fact this wasn’t about money. This was about trusting them to provide what we thought would be a wonderful celebration for my daughter’s birthday. Almost 3 hours later yes we left with a dessert but it was an extremely disappointing evening. Finally yes they were kind enough to not charge us but it did not give us back the time that was wasted. However I was grateful my family was together but I just know my son who had not been there before will not go back. We have almost $1000 in gift cards between us and not sure we will be using them. Going to be a very long time before I will feel comfortable going back. I am 69 years old and I know things happen and I know we were fortunate the management understood our feelings but I wonder is this the new standard for Jeff Ruby like so many others.
   

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2. K

   Kyle

   VIP

   Cincinnati

   27 reviews

   5.0

   27 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday dinner. Carlo & Johnny’s is always a top pick for a special occasion. Our server Paul made us feel welcome and had helpful suggestions.
   

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3. P

   Pamela

   VIP

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Erin and Matt took care of us - they were friendly and responsive.
   

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4. J

   Jane

   Cincinnati

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely evening. Meal, drinks, service, all was exceptional!
   

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5. A

   Alex

   Cincinnati

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dave is the best server we have had at Carlos & Johnnys to date! He made the experience very personal, matching our easy relaxed demeanor and offering wonderful suggestions. He also gave us a little cake for our 1 year wedding anniversary! Andrew was on it filling our drinks too. Thanks! We will be back!
   

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6. e

   emilyf

   VIP

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful & our server Jeff was fabulous! Personable, attentive & funny - he helped make the evening such a great one!
   

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7. M

   Matt

   Cincinnati

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful evening! Our server (Dave) and assistant (Andrew) took amazing care of us and made the evening even better. We hope both of them will take care of us next time we are in. The assistant manager (Grace) also stopped by and gave us a warm greeting, which was truly appreciated. Carlo & Johnny is always our special place to celebrate holidays and major occasions, and it will continue to be thanks to the great food and world-class service by people like Dave, Andrew and Grace.
   

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8. G

   Gregg

   Treasure Coast

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our evening would have been perfect if our kind waiter would have gotten our order correct.
   

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9. J

   Jane

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent as well as the food. I would recommend anyone to experience this dining location. Our waiter Kirk was very friendly and helpful. He was an awesome waiter and made our dinner so special. We do dine there occasionally so will definitely ask for him in the future.
   

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10. C

    Courtney

    VIP

    Richmond

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing! From the food, to the ambience, to the service, it was all just fantastic! If you’re able to go during the holidays, I highly recommend their gingerbread dessert (it’s an off menu special)… it’s the best dessert I’ve ever had! I hope they add to the menu! Will definitely be back!
    

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