Copacabana Brazilian Steak House - Niagara Falls

Review summary

1. OT

   OpenTable Diner

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly can’t say enough good things about this place. Husband and I love it and drive 1.5hrs + for it. No regrets. See yall soon
   

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2. F

   Francis

   Toronto

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time there and it was truly amazing. The food was great the service was great. I will return.
   

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3. J

   Jessica

   Toronto

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ll start by saying our server was doing her best. She had way too many tables and absolutely no manager support and left to handle everything on her own. You didn’t see a single manager on the floor and it looked like they were letting many servers drown. The entire restaurant has one small bar with two bartenders. So even paying $150 per person (drinks were included) you were lucky to get a drink every 45mins-1 hr. In an hour and half we managed to order two small cocktails each and at one point our server told us that the bartender was just straight up refusing to make the drinks and our server had to practically beg her. That to us was just strange. Don’t think this element can be avoided as they just don’t have the ability to keep up with the drink tickets with a bar that size and limited bar staff. If we had known we would have went to an earlier reservation and ordered drinks a la carte. Felt like a bit of a rip off when you’re paying an extra $50 plus gratuity to order all inclusive drinks and you wait forever to receive them. The food was good, but somethings never even arrived to the table. Shrimp came only once. Pineapple came maybe twice. We saw so many things offered on the menu that just were never offered to our table. It seemed like the same three or four meats being brought over. It is a lively atmosphere but honestly I think the service at Brasa is astronomically better than the service at this copacabana location. It was New Year’s Eve so it was a busy night. But watching your servers be overwhelmed and drowning is just not a good look on whoever is managing the place. Our server was friendly and genuine she was the best part of the experience but management should do better.
   

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4. A

   Amanda

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stellar experience as always. Sophia was absolutely fantastic. So attentive and all around pleasure. After having gone to the Vaughan location (which was good) there is just something about the Niagara location. It’s more an experience than just a steak house. Can’t wait till next year. It’s our new tradition to celebrate the new year!
   

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5. OT

   OpenTable Diner

   Toronto

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I understand it was new years but service was incredibly slow and it would take over 30 minutes for a drink to show up. I feel sorry for those who paid for the unlimited drinks as they wouldn't have gotten their money's worth with how long it took to get a single drink
   

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6. R

   Raed

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was one of best night for me and my family we had good time spent there out of everything
   

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7. J

   Justyn

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was good time for our anniversary little loud but it was new years so that’s expected.
   

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8. A

   Ana Cristina

   Toronto

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Unfortunately, the experience was horrible, especially yesterday on New Year’s Eve. I called by phone to check if they had parking, and they said yes, explaining what I needed to do. However, when I arrived, I was late for the reservation because the parking lot was closed. They didn’t have parking, and they even reduced the dinner hours. The service was poorly organized; they repeatedly served the same items to the table, and if we hadn’t asked for the pineapple, they wouldn’t have brought it at all. This was the first and last time at this restaurant. I do not recommend it.
   

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9. T

   Tanya

   VIP

   Toronto

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and experience - highly recommended!!
   

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10. L

    Lesia

    Las Vegas

    1 review

    4.0

    1 review

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    We have experienced dining at the copa in the past and it was very good however, I think this new dining experience has made it even better. We celebrated New Year’s Eve, the shuttle/parking experience was a bit chaotic, I wish they would have rented out the parking lot next-door and that would’ve made it easier because it was completely vacant. Apart from the Parking experience, it was excellent from the food to the dancing to the ambience. Overall I would go back & certainly recommend to friends . Initially securing the reservations was a bit of a challenge because we were assured it was a two hour window and then we receive text messages two hours before indicating it’s gone down to 90 minutes however after the experience, 90 minutes is even more than enough. the servers were excellent and very professional and very pleasant. I would also like to add that an interactive event made the evening so much better- staff were waking around handing out flare/candles to customers- it was a truly engaging experience when you include customers in the event - thank you!
    

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