Copper Grouse - Taconic Hotel

Review summary

1. S

   Samantha

   VIP

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Live music was amazing. Service was good. Burger good. Coq au vin expected different.
   

   Copper Grouse - Taconic HotelResponded today

   Thank you for the honest feedback Samantha, we hope to see you again soon.
   

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2. K

   Karen

   VIP

   New York City

   45 reviews

   5.0

   45 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So good! Food was amazing and the atmosphere was lovely! Will definitely be back.
   

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3. B

   Beth

   VIP

   Philadelphia

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitstaff was friendly as always. If you can score a table by the fire you will not want to leave it is so cozy. Mushroom soup is not to be missed.
   

   Copper Grouse - Taconic HotelResponded today

   Thanks for the feedback, Beth! We're thrilled to hear you enjoyed your experience at Copper Grouse - Taconic Hotel. It's great to know you appreciated our cozy ambiance, our mushroom soup, and our friendly waitstaff. We strive to make every visit a memorable one and your words are a testament to that. We look forward to welcoming you back soon!
   

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4. M

   Marie

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and delicious food. You are getting what you paid for here.
   

   Copper Grouse - Taconic HotelResponded today

   We hope to see you again soon in the near future Marie!
   

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5. R

   Robin

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on 13 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely casual Sunday night supper . Molly was lovely
   

   Copper Grouse - Taconic HotelResponded today

   It was our utmost pleasure to provide a memorable dining experience for you at The Copper Grouse. Thank you Robin!
   

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6. T

   Thomas

   VIP

   New York City

   7 reviews

   1.0

   7 reviews

   Dined on 10 January 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Wings were undercooked, limited menu, poor choices, seems to have fallen off since the pandemic. We may still stay at the hotels when we visit 2-3x a year, but we’ll dine out.
   

   Copper Grouse - Taconic HotelResponded today

   Thanks for the feedback, Thomas. We're sorry to hear that your recent dining experience at Copper Grouse - Taconic Hotel didn't meet your expectations. We understand that our wings and menu options didn't meet your standards and we apologize for that. Your comments have been noted and will be addressed. We're glad to hear that despite the pandemic, you still choose to dine with us, and we hope to welcome you back in the future.
   

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7. S

   Sharon

   VIP

   New York City

   9 reviews

   2.0

   9 reviews

   Dined on 4 January 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   I’ve been to CG many times and always had a great experience. This time the mussels that came with the sea bass were awful. They were not fresh, fishy and undercooked.
   

   Copper Grouse - Taconic HotelResponded on 8 January 2025

   Hey Sharon, we're sorry to hear about your recent experience with the mussels. It's disappointing to know that they didn't meet your expectations. We always aim to serve fresh, flavorful food and we regret that we fell short this time. We appreciate your feedback and will use it to improve our culinary offerings. We hope you'll give us another chance to impress you in the future.
   

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8. C

   Cody

   VIP

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on 3 January 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   We love this restaurant, the ambiance, and the servers. It's especially nice when staying at the hotel. We've come 4 years in a row for my wife's birthday. Unfortunately this year our dinner was overcooked. The coq au vin was so dry no amount of sauce could save it. Flagging that the mushroom soup was great two years in a row. That's a must order! However, the salad was heavily coated with oil and the sauce on the salmon dish was so abundant the broccoli rob lost its natural flavor. Fortunately our server was the highlight of the night. She was very friendly and helpful. I'm always willing to give any place or person a pass and chalk it up as a bad night. I'm sure/hopeful next year will be better.
   

   Copper Grouse - Taconic HotelResponded on 4 January 2025

   Thank you for your continued support and for choosing Copper Grouse for your special occasions. We're glad to hear that you love our ambiance and our servers. We're sorry to hear that your recent visit didn't meet the same standard as your previous visits. We take your feedback about the salmon dish and the salad seriously and will work on improving these aspects. We're glad to know that our server was a highlight and we hope this incident won't deter you from giving us another chance in the future. Thanks again for your honesty and we hope to serve you again soon.
   

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9. G

   Gabrielle

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on 3 January 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Vibe and service was good but food was terrible. Everything tasted off and we ordered a bunch. I’d recommend finding a local spot as there are so many great places in Manchester! I will note, they gave the kids crayons and paper to color which was nice!
   

   Copper Grouse - Taconic HotelResponded on 4 January 2025

   We appreciate your feedback and are glad to hear that you enjoyed our service at Copper Grouse. However, we're sorry to hear that you found our food lacking in flavor. We always aim to provide our guests with delicious meals and it seems we missed the mark this time. We're glad that the children received crayons and paper, and we'll take note of your suggestion. We hope to have the opportunity to serve you again in the future.
   

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10. B

    Beth

    VIP

    Philadelphia

    13 reviews

    5.0

    13 reviews

    Dined on 2 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress Sunny was the best! She made excellent recommendations from the menu, and made the evening really special for all of us
    

    Copper Grouse - Taconic HotelResponded on 4 January 2025

    Thanks for the review, Beth! We're thrilled to hear that you had a wonderful time at Copper Grouse - Taconic Hotel. It's great to know that our menu recommendations and service made your evening special. We always strive to provide the best for our guests, and your feedback helps us to do just that. We look forward to welcoming you back soon!
    

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