Fujiyama Steak House of Japan

Review summary

1. B

   Brian

   Indiana

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had a 6:00 PM Reservation and were not seated until 7:00 PM. The restaurant opens at 5:00 PM. How do you get an hour behind, an hour into dinner service? They either overbooked, or they seated people without reservations before us. Our food tasted good, but our Chef cut the pieces so big, that you could barely get the bites into your mouth. Our waiter was fantastic. Charlie was very attentive. We have been here over 20 times and this was our first bad experience.
   

   Is this helpful?

   Report
2. D

   Dan

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food. Love coming here with the family!!
   

   Is this helpful?

   Report
3. D

   Dan

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very expensive and didn’t like that the tip can be automatically added, and then the server asked me to also add extra tip for the chef after a $65 tip was already on my bill automatically
   

   Is this helpful?

   Report
4. R

   Rebecca

   Chicago

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff went above and beyond to help celebrate my son’s 11th birthday. Food was fantastic
   

   • 

   Is this helpful?

   Report
5. s

   suzanne

   VIP

   Indiana

   5 reviews

   1.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a reservation at 7:30 and we weren’t sat until 45 minutes later. Overall dinner took 3 hours from the time we arrived to when we left. The dinner itself was about an hour with the other 2 hours spent there waiting to be sat, our server, food, everything. There were a bunch of employees standing around yet the service was so slow, barely were offered refills, and then they charged 20% gratuity for a party of 6 and unfortunately it wasn’t deserved due to the experience. Food was “fine” but will not be back.
   

   Fujiyama Steak House of JapanResponded on 24 November 2024

   Thank you for your feedback, and I apologize for the delays and slow service you experienced. We strive to provide great service, and it’s clear we fell short during your visit. We’ll be addressing these issues with our team to improve. We understand your concerns about the gratuity charge and will review this to ensure it aligns with our service. We appreciate your comments and hope to have the chance to serve you better in the future.
   

   Is this helpful?

   Report
6. E

   Eric

   Chicago

   1 review

   1.0

   1 review

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 7:20 for our 7:30 hibachi reservation for 3. At 8 we asked how much longer we would be waiting and were told there were still 2 tables to be seated. We were seated at 8:20 at a table for 8 with 9 chairs. We decided that we did not want to spend over $100 crammed into a table that was too small after waiting over an hour so we left.
   

   Fujiyama Steak House of JapanResponded on 24 November 2024

   Thank you for sharing your feedback. We sincerely apologize for the wait and the seating arrangement you experienced. We understand how frustrating it must have been to wait longer than expected and feel uncomfortable at your table. This is not the experience we aim to provide, and we will address this issue with our team to improve the guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
7. S

   Stephanie

   Indiana

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing time and fantastic food! My go to hibachi
   

   Fujiyama Steak House of JapanResponded on 24 November 2024

   Thank you so much for the kind words! We're thrilled to hear you always have a great time with us. We can’t wait to welcome you back for more fantastic hibachi!
   

   Is this helpful?

   Report
8. J

   John

   Indiana

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Super disappointed with the menu changes. They have basically substituted the hibachi dinner shrimp with broccoli and carrots, and fried rice is now included. Not a fan of the broccoli and carrots at all, so requested our meals without. The teriyaki chicken tasted different, as well as the fried rice. Different sauce used maybe? Definitely not as good as it has always been. They even took away their mints at the door. Been coming to Fujiyama for 30+ years, and not sure if we will come back. At least not until we've tried other hibachi restaurants first.
   

   Fujiyama Steak House of JapanResponded on 17 November 2024

   Hi John! Thank you for your feedback! We appreciate your loyalty over the past 30+ years. We understand that menu changes can be disappointing, especially when they affect items you’ve come to love. With food allergies becoming more prevalent, we’ve adjusted our menu for safety and consistency while making portion sizes larger to ensure value. We recognize rising operational costs and are dedicated to supporting our nearly 100 local staff members. These updates, along with those costs, prompted necessary changes to maintain the quality you expect from us. We’re sorry if your recent experience fell short, and we’d love the opportunity to make it right. Please let us know when you plan to visit again, and we’ll do our best to ensure a great experience. We look forward to welcoming you back!
   

   Is this helpful?

   Report
9. S

   Shannon

   Indiana

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came to celebrate my husband's birthday. It was a little noisy but great all in all. our chef was awesome we have been here several times, and he was the best we have had so far. This is the first time we got a sparkling pineapple for a birthday celebration. Nice touch!!
   

   Fujiyama Steak House of JapanResponded on 16 November 2024

   Thank you so much for celebrating your husband's birthday with us! We're thrilled to hear that you had a great experience and enjoyed the sparkling pineapple, what a fun touch for a special occasion! We're also glad to hear that your chef made such a positive impact, we'll be sure to share your feedback with them. We appreciate you returning to us and can't wait to welcome you back for more memorable moments!
   

   Is this helpful?

   Report
10. A

    Amanda

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined on 5 November 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 2

    Everyone used to receive shrimp with their order, they took that away to give you broccoli and carrots mixed with the other vegetables. The new sauce is not good, its to sweet and thick. The filet was a terrible cut for all 4 people who got it. The sirloin was actually the best cut of meat. Definitely not worth the price anymore.
    

    Fujiyama Steak House of JapanResponded on 17 November 2024

    Thank you for your feedback! We understand the menu changes, like replacing the shrimp appetizer, can be disappointing. These adjustments were made for consistency and larger portion sizes. These adjustments were made with food allergies and consistency in mind, along with an effort to offer larger portion sizes. We’d also like to clarify that our sauce recipe hasn’t changed. We recognize rising operational costs and are dedicated to supporting our nearly 100 local staff members. These updates, along with those costs, prompted necessary changes to maintain the quality you expect from us. We’re sorry the filet didn’t meet expectations but are glad you enjoyed the sirloin. We’d love the chance to ensure a better experience on your next visit. Thank you for your support!
    

    Is this helpful?

    Report