Granite City Food & Brewery - Northville

Review summary

1. J

   Jeremy

   Detroit

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Tried Trivia Night at Granite City on New Years Eve. They had a Prix Fixe meal option that we tried. The Artichoke Dip was amazing - we devoured it. The soup was great. Burger was meh, and the Chicken Toscata thing my wife and our friend ordered was "meh" as well. They ran out of the brownie dessert, so we ended up with some dry bread thingy. Service was also "meh", but I made sure to tip well because I think she was stretched thin. I chalk it all up to New Years Eve and they were pretty full when we got there. Trivia was great - if you can do trivia at Granite City on Tuesdays, go. I'll be back for trivia, and hopefully find something better on the menu next time. :D
   

   Is this helpful?

   Report
2. J

   John

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   While we have been loyal Granite City customers for years, this horrible dining experience will probably be our last at this establishment. We have a 5+ year tradition of dining at Granite City on NYE and this was the worst by far. We arrived promptly at our reservation time of 7 pm and were seated around 7:05. We ordered the special NYE dinner special with appetizer and dessert for two and individual soup /salad and entrees. Our appetizer was brought with a dessert at 7:30, but of course we were not ready for dessert yet, so they took it back. We waited for our soup /salad and entree for about an hour and 15 min, and the salad was served after the entree. We continued to wait for another hour for dessert and were then told that the dessert on the NYE dinner menu was now gone. The waitress subbed two different desserts for us, but a new charge for them appeared on the bill. We explained to a manager our disappointment with the service and pacing of the meal and she agreed to take off $10 for the inconvenience. The bill arrived and the only “discount “ was the up charge for replacement dessert. The bill did not reflect the actual discount and was the same as we would have paid without a discount. When I calmly explained the discrepancy to the waitress, she became extremely disrespectful and astonishingly started yelling at me. I then sought out the manager again, and our discount finally reflected about a $12 discount. We finally left at 10:15, long after other diners who arrived at the same time. It was 3 hours and 15 minutes of a torturous dining experience that I’m inclined to never repeat. In fairness, many diners left before being served because of the wait time and kitchen problems.The manager admitted to me that they didn’t plan effectively for the number of guests who attended. Our waitress also confessed that the kitchen was a disaster. The evening could have ended as a one off experience for us until the disrespect and yelling at us by our waitress.
   

   Is this helpful?

   Report
3. R

   Richard

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was good. Food varied from ok to great. Craft beers were ok. Pretzel sticks were good. French onion soup was watery. Asian shrimp tacos were very good. Chocolate cake with bourbon sauce was great
   

   • 

   Granite City Food & Brewery - NorthvilleResponded 4 days ago

   Your review means a lot to us. We always strive to give our best to every Guest. Come back soon!
   

   Is this helpful?

   Report
4. D

   Don

   Detroit

   1 review

   5.0

   1 review

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Took my 88-year-old father and mom to dinner on Christmas eve. I was pleasantly surprised we could get a reservation the day before. The waitress was very patient and bent over backwards to make my picky mother happy. The food was excellent.
   

   Granite City Food & Brewery - NorthvilleResponded 3 days ago

   Hi Don! Thank you for your wonderful review. We're delighted to hear that you and your family had a great experience on Christmas Eve, and that our waitress was able to accommodate your mother's preferences. Your feedback is greatly appreciated, and we'll be sure to share it with our team. We look forward to welcoming you back for another enjoyable meal!
   

   Is this helpful?

   Report
5. D

   Donna

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mistletoe Mimosa Brunch was amazing! Food was all my daughter and I expected and more!
   

   • 

   Granite City Food & Brewery - NorthvilleResponded on 23 December 2024

   Hi Donna! Thank you for your fantastic review! We're thrilled to hear that you and your daughter enjoyed the Mistletoe Mimosa and that the food exceeded your expectations. Your positive feedback is greatly appreciated and motivates our team to keep delivering memorable experiences. We look forward to welcoming you both back soon for another amazing meal!
   

   Is this helpful?

   Report
6. T

   Terri

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Paul was AMAZING! The food was excellent and the drinks were outstanding! From the Asian Shrimp appetizer to the pork loin entree to the Holiday Martini...everything was delicious!
   

   Granite City Food & Brewery - NorthvilleResponded on 17 December 2024

   Hi Terri! Thank you for your fantastic review! We're thrilled to hear that Paul provided amazing service and that you enjoyed the food and drinks, from the Asian Shrimp to the Holiday Martini. Your kind words mean a lot to us and inspire our team to keep delivering great experiences. We look forward to welcoming you back for another delicious meal soon! Cheers!
   

   Is this helpful?

   Report
7. T

   Tanisha

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I prefer to brunch earlier vs later. My waitress today was Emily. She was friendly and attentive. She continued to check back with us as she got more tables. This is a great spot to go. I've been to other restaurants that had more food offerings, but this is my spot. The omelette station is awesome. The staff makes my omelette exactly as requested.
   

   Granite City Food & Brewery - NorthvilleResponded on 17 December 2024

   Hi Tanisha! Thank you for your wonderful review! We're delighted to hear that Emily provided friendly and attentive service during your brunch. It’s fantastic to know you enjoyed the omelette station and felt well taken care of. Your feedback is invaluable to us, and we'll continue to strive for excellence. We look forward to welcoming you back for another great experience soon! Cheers!
   

   Is this helpful?

   Report
8. B

   Bryan

   Detroit

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was not hot warm which was disappointing. Service was outstanding.
   

   Granite City Food & Brewery - NorthvilleResponded on 15 December 2024

   Hi Bryan! Thank you for your review! We're glad to hear that you enjoyed the outstanding service. We appreciate your feedback about the food not being hot, and we'll make sure to look into this issue. Your input is invaluable to us as we strive to improve. We hope to see you again soon for a better experience! Cheers!
   

   Is this helpful?

   Report
9. M

   Melissa

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ashley was very attentive and took great care of us! The food was delicious too
   

   Granite City Food & Brewery - NorthvilleResponded on 17 December 2024

   Hi Melissa! Thank you for your fantastic review! We're delighted to hear that Ashley provided attentive service and that you enjoyed the delicious food. Your positive feedback is greatly appreciated and inspires our team to continue delivering exceptional experiences. We look forward to welcoming you back soon for another great visit! Cheers!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on 13 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    It was a great location and comfortable atmosphere
    

    Granite City Food & Brewery - NorthvilleResponded on 15 December 2024

    Hello, Thank you for your kind words about your recent visit! We’re delighted to hear that you enjoyed our location. Your feedback is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon for another enjoyable visit!
    

    Is this helpful?

    Report