Granite City Food & Brewery - Schaumburg

Review summary

1. B

   Brian

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very good choices. Lunch combos are perfect.
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi Brian, thank you for your fantastic review! We're thrilled to hear that you enjoyed our food and found the lunch combos perfect. Your feedback is greatly appreciated and inspires our team to continue providing great dining experiences. We look forward to welcoming you back soon for more delicious meals!
   

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2. K

   Ken

   Chicago

   22 reviews

   vip
   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great, friendly service and a delicious meal.
   

   Granite City Food & Brewery - SchaumburgResponded 7 days ago

   Hi Ken, thank you for your wonderful review! We're thrilled to hear that you enjoyed the friendly service and your meal at Granite City Brewery. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great experience soon!
   

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3. M

   M-J

   Chicago

   48 reviews

   3.0

   48 reviews

   Dined on 4 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service on this occasion was terrible. We didn’t seem to have a permanent wait person assigned to our table and even had a hard time finding someone to refill our water.  The food was good, but the service was not. 
   

   Granite City Food & Brewery - SchaumburgResponded on 8 November 2024

   Hi M-J, Thank you for your feedback regarding your recent visit to Granite City Brewery. We're glad to hear you enjoyed the food, but we sincerely apologize for the service issues you experienced. It’s important to us that our guests feel well taken care of, and your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future. Thank you for your patience!
   

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4. L

   Lucas

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was pretty bad. Couldn’t even finish my salad.
   

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5. j

   janski

   Chicago

   47 reviews

   5.0

   47 reviews

   Dined on 7 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great! The food was delicious! We were able to visit without feeling rushed.
   

   Granite City Food & Brewery - SchaumburgResponded on 8 October 2024

   Janski, thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed great service and delicious food during your visit. Our team works hard to create a relaxed and enjoyable atmosphere, and it's wonderful to know you felt at ease. We look forward to welcoming you back for another delightful experience soon! Cheers!
   

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6. M

   Michael

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall, we enjoyed dining at Granite City. Waiter was prompt and attentive. Food arrrived quickly. Relatively good quality entrees. Only issue was the waiter asked whether I wanted the change when I paid with cash. That is either poor training or a waiter not understanding proper customer service. Owners, please train your staff to say "I'll be right back with your change." Then the customer can decide whether or not he wants to tell waiter to keep it.
   

   Granite City Food & Brewery - SchaumburgResponded on 6 October 2024

   Thank you for your feedback, Michael! We're thrilled to hear that you enjoyed your overall experience at Granite City Brewery, especially the prompt service and quality of the food. We appreciate your input regarding the waiter's approach to handling change. Customer service is important to us, and we will certainly address this with our team to ensure a more seamless experience in the future. We value your insights and hope to welcome you back for another enjoyable meal soon!
   

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7. A

   Angie

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with family celebrating birthdays. Pleasant ambiance and excellent service.
   

   Granite City Food & Brewery - SchaumburgResponded on 4 October 2024

   Angie, thank you for your wonderful review! We're thrilled to hear that you and your family enjoyed your dinner at Granite City Brewery while celebrating birthdays. It's great to know that our ambiance and service contributed to your special occasion. We appreciate your feedback and look forward to welcoming you back for more memorable moments in the future! Cheers!
   

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8. L

   Lanie

   Chicago

   1 review

   5.0

   1 review

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was great! Great food and the happy hour menu was such a good deal.
   

   Granite City Food & Brewery - SchaumburgResponded on 3 October 2024

   Lanie, thank you for the wonderful review! We're thrilled to hear that you enjoyed the great food and found our happy hour menu to be such a good deal at Granite City Brewery. Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional experiences. We can't wait to welcome you back for another fantastic meal soon! Cheers!
   

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9. P

   Patt and John

   Chicago

   72 reviews

   vip
   3.0

   72 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   It was unusually slow service (15 minutes to get drinks and finally order. Once ordered, relatively decent time and food was excellent.
   

   Granite City Food & Brewery - SchaumburgResponded on 29 September 2024

   Hi Patt, thank you for your review and for sharing your experience at Granite City Brewery. We're glad to hear that you enjoyed the food, but we apologize for the slow service you encountered. Your feedback is important to us as we strive to improve our service speed. We appreciate your honesty and hope you’ll visit us again soon for a better overall experience. Thank you for your feedback!
   

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10. R

    Ronald

    Chicago

    22 reviews

    5.0

    22 reviews

    Dined on 28 September 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We ordered a flight combo and we only liked 1 out of the flight. The apple was the best. This is why I graded the food a 4. Other than this everything was great. We had a reservation but we able to get in earlier.
    

    Granite City Food & Brewery - SchaumburgResponded on 29 September 2024

    Thanks for the review, Ronald! We're thrilled to hear you enjoyed your time at Granite City Brewery and found the apple flight to be a hit. We appreciate your feedback on the other selections, and we'll keep it in mind. It's great that we could accommodate you earlier than your reservation. We look forward to seeing you again soon!
    

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