Granite City Food & Brewery - Schaumburg

Review summary

1. K

   Katrina

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Beware if you have allergies, I have a corn allergy and asked the bread to be checked for cornmeal before I ordered (FDA does not require it listed as an ingredient if it’s dusted)which I had mentioned, I asked the server to check the bread he checked with the chef who told him it didn’t when the food came the baguette was indeed dusted with a mix of semolina and cornmeal. The server comped the meal but I basically had fries for dinner. The rest of my family loved their meals. Therefore if you have no dietary restrictions this is a good place to eat.
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi Katrina, Thank you for sharing your experience with us. I'm truly sorry to hear about the issue with the bread and your corn allergy. We take dietary restrictions very seriously, and your feedback will help us address this with our team to ensure better communication and safety for our guests. I'm glad to hear your family enjoyed their meals, and I hope you'll consider visiting us again for a more positive experience. Thank you for your understanding!
   

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2. j

   joseph

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   We had an issue with our check. They charged us for another tables check, and did not realize this until it had went through. The notified us of the issue, then took 30 minutes to resolve it. I paid for our check and I now have to wait 2 to 5 business days to have the money returned to my account. The manager did not offer any type of compensation for there error and wasting my time. Just a sorry and explained what occurred.
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Thank you for your feedback, Joseph. We sincerely apologize for the mix-up with your check and the delay in resolving the issue. We understand how frustrating this must have been, and we appreciate your patience during the process. Your comments regarding compensation will be shared with our management team for review. We strive to provide a better experience for all our guests and hope to have the opportunity to welcome you back soon for a more enjoyable visit.
   

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3. B

   Brian

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very good choices. Lunch combos are perfect.
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Hi Brian, thank you for your fantastic review! We're thrilled to hear that you enjoyed our food and found the lunch combos perfect. Your feedback is greatly appreciated and inspires our team to continue providing great dining experiences. We look forward to welcoming you back soon for more delicious meals!
   

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4. K

   Ken

   Chicago

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great, friendly service and a delicious meal.
   

   Granite City Food & Brewery - SchaumburgResponded on 16 November 2024

   Hi Ken, thank you for your wonderful review! We're thrilled to hear that you enjoyed the friendly service and your meal at Granite City Brewery. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great experience soon!
   

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5. M

   M-J

   Chicago

   48 reviews

   3.0

   48 reviews

   Dined on 4 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service on this occasion was terrible. We didn’t seem to have a permanent wait person assigned to our table and even had a hard time finding someone to refill our water.  The food was good, but the service was not. 
   

   Granite City Food & Brewery - SchaumburgResponded on 8 November 2024

   Hi M-J, Thank you for your feedback regarding your recent visit to Granite City Brewery. We're glad to hear you enjoyed the food, but we sincerely apologize for the service issues you experienced. It’s important to us that our guests feel well taken care of, and your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future. Thank you for your patience!
   

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6. L

   Lucas

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was pretty bad. Couldn’t even finish my salad.
   

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7. j

   janski

   Chicago

   47 reviews

   5.0

   47 reviews

   Dined on 7 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great! The food was delicious! We were able to visit without feeling rushed.
   

   Granite City Food & Brewery - SchaumburgResponded on 8 October 2024

   Janski, thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed great service and delicious food during your visit. Our team works hard to create a relaxed and enjoyable atmosphere, and it's wonderful to know you felt at ease. We look forward to welcoming you back for another delightful experience soon! Cheers!
   

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8. M

   Michael

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall, we enjoyed dining at Granite City. Waiter was prompt and attentive. Food arrrived quickly. Relatively good quality entrees. Only issue was the waiter asked whether I wanted the change when I paid with cash. That is either poor training or a waiter not understanding proper customer service. Owners, please train your staff to say "I'll be right back with your change." Then the customer can decide whether or not he wants to tell waiter to keep it.
   

   Granite City Food & Brewery - SchaumburgResponded on 6 October 2024

   Thank you for your feedback, Michael! We're thrilled to hear that you enjoyed your overall experience at Granite City Brewery, especially the prompt service and quality of the food. We appreciate your input regarding the waiter's approach to handling change. Customer service is important to us, and we will certainly address this with our team to ensure a more seamless experience in the future. We value your insights and hope to welcome you back for another enjoyable meal soon!
   

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9. A

   Angie

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with family celebrating birthdays. Pleasant ambiance and excellent service.
   

   Granite City Food & Brewery - SchaumburgResponded on 4 October 2024

   Angie, thank you for your wonderful review! We're thrilled to hear that you and your family enjoyed your dinner at Granite City Brewery while celebrating birthdays. It's great to know that our ambiance and service contributed to your special occasion. We appreciate your feedback and look forward to welcoming you back for more memorable moments in the future! Cheers!
   

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10. L

    Lanie

    Chicago

    1 review

    5.0

    1 review

    Dined on 2 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place was great! Great food and the happy hour menu was such a good deal.
    

    Granite City Food & Brewery - SchaumburgResponded on 3 October 2024

    Lanie, thank you for the wonderful review! We're thrilled to hear that you enjoyed the great food and found our happy hour menu to be such a good deal at Granite City Brewery. Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional experiences. We can't wait to welcome you back for another fantastic meal soon! Cheers!
    

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