Hakkasan Mayfair

Review summary

1. G

   Giulia

   London1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We were greeted by a lovely gentleman at reception, who made us feel very welcome and who said we were going to be seated at our table by one of his colleagues. Instead of being seated at the table, we were seated at the bar for 1/2 hour because our table wasn’t ready. I asked for a flower tea that came 30 mins later. When we were finally seated at our table (booking at 18:30, seated at 19:00), our waitress was lovely. She knew the menu very well, she explained what we were eating, she was lovely and helpful. The desert was served by someone else, a lady wearing a grey dress which I believe must have been a supervisor. We were very disappointed with how she served the desert: no explanation of what it was, she didn’t come to ask if everything was ok, if we wanted coffee/tea. Instead she came at 7:40 to tell us that our table is booked for 20:30 and we need to move to the bar if we want to stay longer. We were supposed to have the table for 2 hours. We just paid the bill and left. Altogether it was good, apart from the long wait to be seated at the table, the lady who served the desert and who was a big let down for Hakkasan and the whole experience and the fact that we were rushed at the end although it was not our fault that we had to wait 1/2 hour to be seated at our table.
   

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2. C

   Christopher

   London37 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Good value fixed price menu, good cocktails and nice ambience.
   

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3. a

   anita

   London10 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing we had the set lunch menu along with the peking dunk it was outstanding food and great value for money everything was beautiful
   

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4. T

   Tayo

   London12 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Went to celebrate my birthday. I was told upfront that would incur an extra £5 per head cakeage fee if we were bringing a cake so we left the cake at home. On getting to the restaurant we had to wait 5mins before anyone appeared to take us to our table. When we got to our table it was almost another 10 minutes before we could get any one’s attention to bring us the correct menu. When the food did arrive it was really nice but just couldn’t understand the poor service when there did seem to be a lot of staff around doing nothing.
   

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5. M

   Merve Saliha

   London1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Portions were generous for the similar restaurants with similar prices. The dishes we got to try were very delicious.
   

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6. T

   Tammy VIP

   London2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food is beautiful authentic Hong Kong food mostly The restaurant is super busy
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great experience small issue with booking confusion now venue for what was advertised on open table
   

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8. OT

   OpenTable Diner

   London2 reviews

   1.0

   Dined on 28 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely dreadful experience. Table booked for 9pm we were not seated until after 11pm. Food was average at best and lukewarm warm. Service was a joke…
   

   Hakkasan MayfairResponded on 2 March 2025

   Dear Anonymous, Thank you for sharing your feedback with us and for bringing this matter to our attention. We incredibly strive here at Hakkasan Mayfair to make every guest experience enjoyable and we are really sorry if the mark was missed this time. I can assure you that I will pass your comment to the relevant departments for a review. On behalf of the team, please accept our sincere apologies and we do hope your last visit will not deter you from coming back again and giving us another chance. Warm regards, Hakkasan Team
   

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9. S

   Saul

   London1 review

   3.0

   Dined on 26 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Really average food. The service was sufficient enough to not ask to remove service, but in no way excellent. The food was uninspired, boring, the plating was desperately old school. The food was okay, we ate everything, and I don't feel like I overpaid by much, but really only just. If I'm paying £39 for a set menu, I'd at least hope to not have overcooked chicken. Though saying that the chicken skin was excellent. The dessert was honestly bizarre, a frozen parfait with a hazelnut wafer crust, with room temperature chocolate poured over it. Maybe my knowledge of Chinese food is lacking but that completely threw me off, it was also huge, like a pool ball, as opposed to the 8 pieces of meat received with the stir fried beef. All in all I'm not upset I ate there, but given how high the prices go up, had I spent more I might have a much more serious complaint. Also the inexplicable 'Magarita Month' menu was blatantly made with AI, which is just lazy and shows the exact attention to detail that was missing from Hakkasan.
   

   Hakkasan MayfairResponded on 2 March 2025

   Dear Saul, Thank you for sharing your feedback with us and for bringing this matter to our attention. We incredibly strive here at Hakkasan Mayfair to make every guest experience enjoyable and we are really sorry if the mark was missed this time. I can assure you that I will pass your comment to the relevant departments for a review. On behalf of the team, please accept our sincere apologies and we do hope your last visit will not deter you from coming back again and giving us another chance. Warm regards, Hakkasan Team
   

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10. S

    Samson

    London4 reviews

    5.0

    Dined on 24 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved the experience. I'll definitely be going there again.
    

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