Heddon Street Kitchen

Review summary

1. S

   Scot

   VIP

   Philadelphia

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter was excellent, very professional and hard working. It really bothers me to see the wait staff working so hard and the managers just standing around. Would it hurt to help out once in a while? The tables felt very small. The beef Wellington was excellent and it made for a very special Christmas Eve dinner.
   

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2. OT

   OpenTable Diner

   VIP

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant is super cute; the food is mediocre. Service was okay until we paid. As we were finishing our wine (from the bottle we purchased at the restaurant), we were tapped on the shoulder by a manager who told us she needed the table and to hurry. We had literally just paid the bill not two minutes prior, but were told to hurry because they were super busy and needed us to leave. I made the reservations about six months prior to arrival because we were so excited to try the Wellington. However, it definitely wasn’t worth the wait and definitely not worth the price - especially considering the rude approach of the manager. There was not a line of people waiting to get into the restaurant so we were definitely all taken aback. My daughter - a cystic fibrosis warrior and aspiring chef, who is a huge fan of Gordon’s, wanted to try this restaurant specifically for the beef Wellington, but I would save your money and go to a pub for better service and better quality food - for a much cheaper price.
   

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3. S

   Stephen

   VIP

   London

   31 reviews

   3.0

   31 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was pretty good but everything came out a little cold. Service was great but not sure I would go again, lot of good restaurant’s in the area and felt like I was part of a brand. Menu doesn’t have any personal touch and was all a bit predictable. Average experience.
   

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4. R

   Raman

   London

   74 reviews

   4.0

   74 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good spot to eat in a central location with kids - staff were exceptional when our 3 year old got upset and cheered her up amazingly quickly
   

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5. D

   David

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Gordon should stop touring America and check out his own restaurants. Very expensive, very average, very slow service. Not a bad experience but for that price won't be back. Attention to detail lacking, seamed short staffed and it was like a kids restaurant.
   

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6. OT

   OpenTable Diner

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner! Food was very good - we got the beef Wellington for 2 along with a few appetizers, it was all amazing! Service was also top notch thanks to Lidia our server:)
   

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7. V

   Vincent

   London

   3 reviews

   5.0

   3 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great attentive waiter , good atmosphere and wonderful food
   

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8. G

   Gozde

   London

   1 review

   4.0

   1 review

   Dined on 16 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   I visited this restaurant with high expectations, but unfortunately, the service left much to be desired. While the ambiance was pleasant and the food looked promising, the lack of attentive service overshadowed the entire experience. A good meal deserves to be paired with a smooth and professional dining experience, which was sadly missing here.
   

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9. c

   cate

   Toronto

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was super slow and did not live up to the expectation set within the Gordon Ramsey brand. Wait staff were slow, disinterested and there were a high number of dishes not available with the only mumbled explanation… it’s been busy all week. Food was ok… but nothing to write home about. Expected more for sure for the price we paid for our group of 6. Esp as wait staff hovered over you while paying to make sure you didn’t adjust the 15% “optional” too… there was nothing optional about it 😡
   

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10. A

    Alison

    VIP

    Buckinghamshire

    9 reviews

    3.0

    9 reviews

    Dined on 15 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Unfortunately we were informed that 4 main course options were unavailable AFTER we’d tried to order them?! Surely we should have been made aware of this once handed the menus? There were no other options offered either! The service was especially slow on bringing one glass of red wine which I had to ask about several times! I would have expected better than this & although not particularly full the noise levels in the restaurant were very loud & not deadened at all by soft furnishings.
    

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