J&G Steakhouse Scottsdale at The Phoenician

Review summary

1. OT

   OpenTable Diner

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service as always and delicious food!
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 1 day ago

   Dear Valued Guest, Thank you for the review of J&G Steakhouse! Enjoying fresh food with great service is our specialty, and we are happy that you loved your time with us. Thank you again; we look forward to welcoming you back soon. Frank Armanetti General Manager
   

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2. B

   Bob

   VIP

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and ambiance. Makes for a perfect evening out!
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 2 days ago

   Dear Bob, Thank you for the great comments about our restaurant and, most importantly, our ambience. Our goal is to provide a friendly and comfortable dining experience for everyone, and we are very glad to have exceeded your expectations. We are also glad that our associates did a great job taking care of you. Our devoted team works incredibly hard, and we will enjoy sharing your kind remarks with them. We all look forward to seeing you again at J&G Steakhouse. Frank Armanetti General Manager
   

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3. S

   Shanda

   VIP

   Pittsburgh

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   The bar and bartenders were fantastic. Once seated service took a very long time I felt like we were being ignored. My filet was fine nothing special. The Brussel sprouts were inedible. The potatoes were the only good thing. We had to track someone down for another drink and for our check. In my opinion I would not recommend or return.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 1 day ago

   Dear Shanda, Please accept our apologies as well as every assurance we will be working to address the concerns you had with our services. Normally, our servers do a terrific job of responding to our guests’ needs; therefore, we are disappointed to learn that this was not your experience. We are also disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We would welcome another opportunity to provide you with the flawless visit you deserve, and we hope you will give us that chance. Thank you again for choosing us; we wish you all the best. Frank Armanetti General Manager
   

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4. S

   Steve

   VIP

   Phoenix

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Bad Waiter, very expensive food, nothing special, disappointing desert. Great view from the dining room.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 2 days ago

   Dear Steve, While we are glad to learn that you enjoyed the views, we regret not meeting all of your expectations. We are concerned with the issues you encountered and would like to offer our apologies for your experience. We appreciate your honest feedback, and we will be following up with our team as we are committed to providing an exceptional visit to every guest. We hope to have another opportunity to show you the enriching hospitality for which we are known. Frank Armanetti General Manager
   

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5. A

   Alejandro

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Es un bello lugar con una bonita vista desde el balcón, el servicio y la atención fue muy buena. La comida se demoró bastante al punto que tuvimos que cancelar el último plato. Volvería una vez más
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 1 day ago

   Dear Alejandro, While we are glad to see your high rating and are delighted to learn that you enjoyed the views, we regret not meeting all of your expectations. An unusually long wait is certainly not in line with our commitment to efficient service, and we understand how frustrating this was for you. We appreciate your patience and for letting us know there was an issue so we can address it. Thank you for choosing us during your visit to Scottsdale, and we hope to have the opportunity to welcome you back soon. Frank Armanetti General Manager
   

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6. R

   Raymond

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was amazing had a great time and great customer service I would definitely come back
   

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7. t

   thomas

   Southwest Florida

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Seem to be a poor kind of steak. Ordered the New York strip medium, and a came well done
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 5 days ago

   Dear Thomas, Thank you for being our guest and for taking the time to share your comments. We are glad your overall visit was pleasant, but we regret not meeting your expectations in some areas. We hope you will accept our apologies and give us another opportunity to make a better impression. We would love to have you join us again and leave completely satisfied! Frank Armanetti General Manager
   

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8. P

   Peter

   Phoenix

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, great service. Manager introduced himself and conducted a pleasant conversation with us. Overall a very nice dining experience.
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 5 days ago

   Dear Peter, Thank you for dining with us and for taking the time to post such a generous review. We work hard to give our guests an exceptional dining experience; therefore, we are delighted to hear that your visit with us was excellent. We thank you again for the great rating and hope you will return in the near future! Frank Armanetti General Manager
   

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9. C

   Chris

   E. Tennessee

   1 review

   1.0

   1 review

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The meal took 4 hours for a small size group. Food was undercooked and drinks took 45min+. Too loud to hear the person seated next to you to make matters worse
   

   J&G Steakhouse Scottsdale at The PhoenicianResponded 6 days ago

   Dear Chris, Thank you for choosing to spend your evening with us. We are disappointed to learn of the issues you encountered, and would like to offer our apologies for your experience. We appreciate your honest feedback, and we will follow up with respective teams to ensure this is not repeated. We hope to have another opportunity to show you the enriching hospitality for which we are known. Frank Armanetti General Manager
   

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10. R

    Robert

    VIP

    Los Angeles

    9 reviews

    1.0

    9 reviews

    Dined on 8 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We love this restaurant. Perhaps, because of the SB, it was very noisy. Last night, which is not typical. Becki is a great server, and Frank a great manager.
    

    J&G Steakhouse Scottsdale at The PhoenicianResponded on 9 February 2025

    Dear Robert, Thank you for dining with us and taking the time to leave your review. We are pleased to know you enjoyed your overall dining experience. However, we are very sorry your experience was compromised due to the noise level in our restaurant. We know it can get loud when we are at capacity, and we are very grateful for your patience. We always appreciate feedback that helps us improve our guest experience. Thank you again, and we hope to welcome you back on your next visit to Scottsdale. Frank Armanetti General Manager
    

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