J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington

Review summary

1. D

   Dudley

   Columbus

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   Sadly, our dining experience was interrupted by 20 minutes of the fire alarm shrill while we waited for the fire department to arrive to deactivate the alarm. It definitely impacted the quality of experience we intended to have. On the positive side, the service was very good and the food was very good quality.
   

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2. N

   NATHALIE

   VIP

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   We love J Gilbert’s but was disappointed in the service, our waiter was as if it was his 1st day on the job… we had to repeatedly ask for water, bread, drinks, etc… service was extremely slow but we were not in a rush but we did sit for atleast 15 mins without anyone acknowledging us and when he did, he said he’d be with us shortly so another 10 mins or so before taking our drink order… etc. Again, we were not in a hurry BUT definitely not what we are accustomed to at J.Gilbert’s.
   

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3. R

   Richard

   Columbus

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   Since it was the Christmas season and a special occasion for me, I ordered the lobster Thermidor. They advertised this dinner in an email earlier in the week. It been several years since I had lobster Thermidor. I looked forward to it. What arrived at the table, I am sorry to say, could never resemble lobster Thermidor. The sauce (?) consisted of small chopped up pieces lobster in a light cream having no flavor. It was placed on top of my 8 ounce fillet. Very disappointing. My crab bisque was great, as always. My 8 ounce fillet again was great, as always. My desert was the chocolate velvet cake with a side of ice cream which I would always recommend. This restaurant is my best steak place in Columbus and I would always recommend it, just stay away from their “specials”, they are not special. Rich
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for visiting us, Richard. We're sorry to hear that our lobster Thermidor didn't meet your expectations. At J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington, we strive to provide our customers with flavorful and memorable dishes. Your feedback is invaluable and we will certainly look into this matter. We're glad to hear that you enjoyed the crab bisque and the 8 ounce fillet. We hope you'll give us another chance to impress you with our specials. Best regards, The Management Team
   

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4. B

   Barb

   VIP

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kim was our server, and she does a great job! We love her! Food was great!
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 4 days ago

   Hi BarbS, We're thrilled to hear that you had a great experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington! It's wonderful to know that our food and service met your expectations. We strive to provide our guests with an exceptional dining experience, and your kind words truly make our day. Thank you for your high ratings and for choosing us. We look forward to serving you again soon! Best regards, The Management Team
   

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5. J

   John

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The level of service and food quality was very good and is consistent over decades.
   

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6. A

   Allison

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   One of the worst experiences I have ever had. We were seated 40 minutes after our reservation time, and with out much of a waiting area it was either wait arm to arm with strangers or outside in the cold. Also, the fire alarm was going off throughout the entirety of our meal. Food was good but I did not pay that much money to listen to the fire alarm. Nothing was done to compensate for the terrible time.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 6 days ago

   Thanks for the review. We're truly sorry to hear about your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We understand how frustrating it must have been to wait for your table and experience the fire alarm during your meal. We apologize for the inconvenience and assure you that we take your feedback seriously to improve our service. We hope you'll give us another chance to make it right.
   

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7. L

   Lindsey

   Southwest Florida

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience. I selected through open table that we were celebrating an anniversary and they decorated the table ahead of time, which we thought was very cute! The steaks were cooked well and the food was tasty. We recommend. 
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 6 days ago

   Hi, Thank you for choosing J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington to celebrate your anniversary. We're thrilled to hear that you enjoyed our steaks and found our food tasty. Your kind words mean a lot to us. We're glad you had a good experience and we hope to have the pleasure of serving you again soon. Best, The Management Team
   

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8. M

   Mike

   Columbus

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very chaotic, out of control environment. 35 minute wait for my 6:00 reservation and then they sat us in the bar area. Not sure if this is normal or a fluke. Actual service was pretty good and the food was also good, but not as good as the price.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 6 days ago

   Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington was less than perfect. We strive to create a comfortable and enjoyable environment for all our guests, and we apologize if this was not the case during your visit. We're glad to hear that you found our food to be good, but we understand that the service and waiting times were not up to par. We will definitely take your comments into consideration as we continually work to improve our services. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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9. K

   Kristen

   Las Vegas

   13 reviews

   3.0

   13 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The steaks were a little dryer than normal. The server basically told us he was busy and not to expect timely service out of the gate because he was sat right before us. He was good overall but that was off putting. They were out of spinach dip because a party ordered one per person the night before. The server didn’t realize we had multiple gift cards so he had to come back to the table, refund our credit card and then reapply.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 6 days ago

   Thanks for visiting us, KristenM. We're sorry to hear that your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington didn't meet your expectations. We strive to provide timely service and quality food, so it's disappointing to hear that we fell short in these areas during your visit. We appreciate your feedback about the steak and the wait for the spinach dip. We'll certainly take these points into consideration as we continually work to improve our services. We hope you'll give us another chance to impress you in the future.
   

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10. T

    Tom

    Columbus

    16 reviews

    5.0

    16 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Server was terrific. Food was excellent as always. Only negative is that a foursome was seated across from us and one of them was very loud. Better once their food was delivered.
    

    J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 6 days ago

    Thanks for the feedback, TomM! We're thrilled to hear that you enjoyed your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We take pride in our food and it's wonderful to know that it met your expectations. We apologize for the noise from the other table. We appreciate your patience and understanding. We hope this experience won't deter you from returning. Thanks again for your kind words!
    

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