Kona Grill - Boise

Review summary

1. T

   Tristan

   Dallas

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations, ordered within minutes of being seated, waiting 2 hours for our food, only for the server to tell us our ticket was behind 11 others and it would be another hour. No offer for appetizers or compensation. We walked out. When we walked out we noticed people who were seated at the same time as us (no reservations), who clear ate. I was just disappointed with the experience and we left very very hungry.
   

   Kona Grill - BoiseResponded 2 days ago

   We want to extend our sincerest apologies for the negative experience that you had with us. Although we try to make every experience exceptional sometimes we fall short. Please contact me at your earliest convenience so we can try to make this right. Please call us at 480-429-5406 with your contact number so that I can speak to you personally about your past visit, and I look forward to hearing from you soon.
   

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2. B

   Brad

   San Francisco

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Arrived at 6:30pm for 7pm reservation. Host stand was very disorganized. Finally go sat around 7:45pm after asking the host stand multiple times. Ordered food around 8:15pm. Food took over an hour to come up. Server was great. Food was good. Spoke with the manager and he helped with the bill but about 3 hours for dinner with a reservation is a bit ridiculous.
   

   Kona Grill - BoiseResponded 2 days ago

   We want to extend our sincerest apologies for the negative experience that you had with us. Although we try to make every experience exceptional sometimes we fall short. Please contact me at your earliest convenience so we can try to make this right. Please call us at 480-429-5406 with your contact number so that I can speak to you personally about your past visit, and I look forward to hearing from you soon.
   

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3. m

   mimi

   Las Vegas

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We want for Thanksgiving and all had a variety of dishes that we very much enjoyed!
   

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4. A

   Angela

   Boise

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have had Thanksgiving dinner at Kona Grill for 3 years now. The food and service are outstanding.
   

   Kona Grill - BoiseResponded 2 days ago

   Thank you for the positive review! We are so glad you had a great experience! Looking forward to seeing you soon!
   

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5. M

   Maria

   Boise

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a good meal and drinks. The service was very good.
   

   Kona Grill - BoiseResponded 2 days ago

   Thank you for the positive review! We are so glad you had a great experience! Looking forward to seeing you soon!
   

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6. S

   Sheri

   Boise

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was excellent, food was delicious, and the coffee was excellent and refilled regularly.
   

   Kona Grill - BoiseResponded 2 days ago

   Thank you for taking the time to leave such a thoughtful review! Our motto is Make Every Experience Exceptional, and I am so pleased we seem to have done our job! I will pass your note on to our team, I know it will make their day to read your review.
   

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7. J

   John

   Boise

   6 reviews

   5.0

   6 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice night out. Food was great as always. Noise level was elevated but it was a Friday night. Def go for the food and service.
   

   Kona Grill - BoiseResponded 2 days ago

   The entire team at Kona Grill would like to thank you for your review! We take pride in providing the best possible experience. Your positive review means a great deal to us. We hope to see you again soon!
   

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8. C

   Carolina / Diogo

   Boise

   1 review

   3.0

   1 review

   Dined on 12 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   They brought us the fried rice very late, long after they had served us the mains, and they didn't offer us a refill of water.
   

   Kona Grill - BoiseResponded on 12 November 2024

   Thanks for the review. We're glad to hear that you enjoyed the food at Kona Grill. However, we're sorry to hear about the timing of your meal and the water refill. We aim to provide prompt and efficient service, and we apologize for falling short. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon.
   

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9. A

   Ann

   Central Coast

   7 reviews

   3.0

   7 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   2 of 4 meals were bad, salads had too much dressing.
   

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10. R

    Ronald

    Boise

    7 reviews

    vip
    1.0

    7 reviews

    Dined on 8 November 2024

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 1

    Very noisy and very over priced. Been going for 3 years and won't go back. My opinion - to expensive for what it is
    

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