Kona Grill - Dallas

Review summary

1. J

   Jessica

   Dallas

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The seats in the booth we sat in were old and torn up. The glass I received my water in was cracked all over. The waiter forgot our drink orders several times. Will not be returning.
   

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2. K

   Kevin

   San Francisco

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food was drowned in sauce and just so so. Service was great and the ambiance was quiet and relaxed,
   

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3. J

   Jennifer

   Dallas

   23 reviews

   vip
   2.0

   23 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   This was our first time dining at Kona and will definitely be our last. We were seated by someone who seemed like they hated their job, no smile no customer service strictly just a seater. It took over 5 minutes for our server to greet us but he gave great service once greeted. Started with the calamari it was mid at best but definitely not worth $21. It was chewy and a few pieces were under cooked. The Asian salad with macadamia nut chicken was no better than a drive thru salad. Chicken was probably frozen before prepared it was missing a few of the ingredients listed on the menu. The poke bowl was decent but nothing to brag over. The total bill was close to $100 and absolutely NOT worth that. A huge disappointment to say the least. The bar area even smelt like septic.
   

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4. D

   Deborah Ethridge

   Dallas

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Server gave us time to talk but was attentive and responsive. We enjoyed the Happy Hour at Kona Greill.
   

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5. C

   Crystal

   Dallas

   1 review

   vip
   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   It was terrible. Be careful, this location has cockroaches….
   

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6. J

   Janice

   Atlanta Metro

   22 reviews

   vip
   4.0

   22 reviews

   Dined on 9 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Welcoming staff. Attentive server. Wide variety on menu. Food was well prepared and delicious.
   

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7. T

   Tristine

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on 7 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible experience. We dined in on a Saturday, and the restaurant was relatively empty (should’ve been a red flag to dine elsewhere). Despite this, it took approx 30-45 mins for our appetizers and drinks to come out. The waitress never came back to check on us until we finished our meals. We never even received any silverware or napkins, I had to flag another waitress down to request them and she seemed annoyed by that. Made a slick comment under her breath where I couldn’t hear her and another waitress laughed. My bill was $150 excluding a very undeserving tip, I’ve had better service and food elsewhere. It’s no wonder this company filed for chapter 11 bankruptcy and closed all of its Houston locations. I will NOT be returning.
   

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8. M

   Michelle

   Dallas

   12 reviews

   3.0

   12 reviews

   Dined on 7 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I’m a fan of Kona Grill for its sizable menu and convenience within the mall. Food /drinks tend to be consistent. When unsatisfied, I've communicated such with the server and it has been made right. Please bare in mind, they could be training new hires, be slammed, and out of stock of items all of which affect overall service. Cool aesthetic. Reminds me of the Cheesecake Factory. Outdoor seating had ample umbrellas. The happy hour rocks! Sometimes things change. Be sure and call ahead to ensure of operating hours for the day.
   

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9. M

   Matt

   Orlando

   22 reviews

   vip
   1.0

   22 reviews

   Dined on 6 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I go to Kona grill just to eat sushi , rolls were not fresh and all taste the same Really bad quality and poor preparation 2nite Will never go back for sushi at this place Very disappointed service !!!!
   

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10. S

    Steve

    Dallas

    4 reviews

    vip
    1.0

    4 reviews

    Dined on 2 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    HORRIBLE! The service was awful, the waitress was inattentive and no-where to be found. After 30 mins of waiting for appetizers (which were specifically asked for to come out first) I had to get up and go find the waitress to ask where everything was, I told her to cancel the apps as we had waited too long in an almost completely empty restaurant. Magically, the apps show with the meal 3 minutes later. The manager was very apologetic when I spoke with him, but the food was average to below average, the prices are premium, and the service is the worst. Unfortunately, this is not the first time this has happened at this location. The good news is we won’t be going back, and I would advise others to steer clear.
    

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