Kona Grill - Eden Prairie

Review summary

1. H

   Helena

   VIP

   Minneapolis

   59 reviews

   4.0

   59 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went to Kona to celebrate NY25 and take advantage of all day HAPPY HOUR. The food was good, but menu was limited. They’ve also taken some items off the menu we would have liked to have. Overall, very good. Thank you!
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Hello Helena, We're thrilled to hear that you chose Kona Grill - Eden Prairie for your NY25 celebration and were able to enjoy our happy hour. It's great to know that you found our food good and enjoyable. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings. Thank you for choosing us and we look forward to serving you again soon! Best Regards, The Management Team
   

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2. L

   Leslie

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Prime Rib was great, the miso sauce overpowered the sea bass a bit which is why 4/5 starts. The butter cake was absolutely to die for - the surprise star of the meal. The waiter and busser were friendly and knowledgeable.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Hi Leslie, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prime rib! We always aim to impress with our dishes, and we're glad you found the butter cake to be a pleasant surprise. We're also pleased to know that our staff was able to provide you with friendly and knowledgeable service. Your feedback is greatly appreciated and we look forward to serving you again soon! Best regards, Kona Grill - Eden Prairie Management Team
   

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3. D

   Daren

   Minneapolis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Appetizer and Entree was on point. Shane our server made the experience top notch. His recommendations and friendliness will be remembered.
   

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4. D

   Debra

   VIP

   Minneapolis

   164 reviews

   4.0

   164 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for lunch. A great place to go for a good and efficient meal. Love the macadamia nut crusted chicken - delicious and enough to take leftovers home.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Thanks for visiting us, Debra! We're thrilled to hear that you enjoyed your lunch at Kona Grill - Eden Prairie. It's great to know that our macadamia nut crusted chicken left a positive impression on you. We strive to provide efficient meals and delicious food, so your feedback is much appreciated. We're glad you found value in our offerings and we look forward to seeing you again soon! Best, Management
   

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5. J

   Joel

   Minneapolis

   7 reviews

   1.0

   7 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   This used to be one of our favorite places to eat. However since being acquired, food quality, portion size, and service have all declined to the point where we will not be returning.
   

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6. S

   Susan

   Minneapolis

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Over priced and very small portions of food for the money. Service was poor and booth seat leather was cracked/damaged.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Thanks for the review, Susan. We're sorry to hear that your experience at Kona Grill - Eden Prairie didn't meet your expectations. We take your feedback on the food portion and service very seriously. We strive to provide our guests with a memorable dining experience and it seems we fell short in your case. We've addressed your concerns about the booth seat leather and will take this into consideration. We hope you'll give us another chance to serve you better in the future.
   

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7. D

   Dan

   VIP

   Minneapolis

   102 reviews

   3.0

   102 reviews

   Dined on 26 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Ordered the sea bass which came out cold in the center. Had to saw thru it to cut and sea bass should be very tender. Sent it back and new order was properly prepared. Service was slow. Didn’t seem too busy but perhaps understaffed. The rest of the food was ok. Just so so experience.
   

   Kona Grill - Eden PrairieResponded 1 day ago

   Thanks for visiting us, Dan. We're sorry to hear that your experience didn't match your expectations. We apologize for the issues with the sea bass and the slow service you experienced. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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8. B

   Becky

   Minneapolis

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ordered beverages. Received beverages.  Drank  beverages. Food came out cold not once but two times we refuse to eat it. Talk to the manager told her how disappointed we were with cold food. Paid for our drinks and left.
   

   Kona Grill - Eden PrairieResponded on 26 December 2024

   Hi Becky, We would like to extend our sincerest apologies about your most recent dining experience. We try to make every experience exceptional and sometimes we fall short, we would like to hear more about your visit with us and hopefully try and make this right! We look forward to hearing from you!
   

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9. C

   Colleen

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They weren’t very busy but they forgot our starter dish of edamame and it seemed to take forever to get our meal. The food was tasty and the waitress was awesome so all in all it was a nice meal. The only other issue is it’s very expensive!!
   

   Kona Grill - Eden PrairieResponded on 26 December 2024

   Hi Colleen, We are glad to heard you had exceptional service and food while dining with us! We apologize the starter never made it to you but would love to invite you back out soon so we can make sure you get that edamame you were not able to get! Thank you for the positive review!
   

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10. K

    Krystal

    Minneapolis

    1 review

    5.0

    1 review

    Dined on 25 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was so nice to have a date night out for dinner with my love on Christmas Eve. Thank you for being here for us! Everything was exceptionally good as usual!
    

    Kona Grill - Eden PrairieResponded on 26 December 2024

    Thanks for the review, Krystal! We're thrilled to hear that you and your partner had a memorable date night at Kona Grill - Eden Prairie. It's always a pleasure to serve you and we're glad you enjoyed everything we've served up. We appreciate your kind words and look forward to serving you again soon!
    

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