Kona Grill - Kansas City

Review summary

1. K

   Karl VIP

   Kansas City55 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress (Emalea) was outstanding, would sit in her section again. Very pleasant and easy to strike a conversation with.
   

   Kona Grill - Kansas CityResponded today

   Thank you for the great review. We love Emalea, too!
   

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2. T

   Tatiyana

   Kansas City1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Outstanding I'm from Ohio it was my very first time going the food was amazing it came out in a good amount of time the bill was a little up there but it was a great experience for me and my wife good food good people
   

   Kona Grill - Kansas CityResponded 5 days ago

   Hello Tatiyana, Thank you so much for your kind words and the positive feedback! We're thrilled to hear that your first time dining at Kona Grill - Kansas City was memorable and you enjoyed our food. We strive to provide a great experience for all our guests, and it's always rewarding to hear when we've succeeded. We apologize if the value did not meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. S

   Sherita

   Kansas City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   I made reservations for my birthday and my experience was good. My issue was the server we had. Being that the reservation was to celebrate my birthday the server paid more attention to my guest than me which to me was disappointing. I would return hoping I had a different server
   

   Kona Grill - Kansas CityResponded 5 days ago

   Hey Sherita, Thank you for choosing Kona Grill - Kansas City for your birthday celebration. We're thrilled to hear that you enjoyed your experience. However, we're sorry to hear that you felt your service experience did not match your expectations. We always strive to provide attentive and personalized service to all our guests, regardless of the occasion. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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4. s

   stephen VIP

   Oklahoma City69 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress Emalea was excellent. Very friendly and did awesome job. We always enjoy coming here.
   

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5. OT

   OpenTable Diner

   Tallahassee3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Too expensive for what it is. Service was not good.
   

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6. P

   Priscilla VIP

   Kansas City16 reviews

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   This used to be a nice place. Now it’s a an expensive lease struggling to sell Applebee’s quality food at near Capital Grille prices. My reservation was adamant about making me commit to this prix fixe menu and then when I got there no one knew what I was talking about and then the finally figured it out. That was optional but those were cheap meals bundled together for an expensive price. Steak was tasteless and sushi not better than a strip mall place. I’m not exaggerating. This $450 bill for 7 of us (only 4 alcoholic drinks) was not worth it at all. I was embarrassed for my guests.
   

   Kona Grill - Kansas CityResponded on 24 February 2025

   Thanks for the feedback, Priscilla. We're sorry to hear that your experience at Kona Grill - Kansas City didn't meet your expectations. We take pride in our cuisine and it's disappointing to hear that you found our dishes lacking in flavor. We'll take your comments into consideration as we continually strive to improve our offerings. We hope you'll give us another chance in the future. Best, The Management Team
   

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7. M

   MELISSA

   New York City1 review

   1.0

   Dined on 17 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have been dining at Kona Grill on the Country Club Plaza in Kansas City for years. Last Sunday, my son turned 30 years old so we decided to celebrate there. I noted on the online reservation, as well as called the morning prior to our 7pm reservation to remind them that I wanted a cake or something for dessert to recognize his special day. As it was the Sunday after Valentine's Day, there were hardly any patrons. They also had the Valentine's Day menu so the selection of sushi rolls was reduced to a handful. The service was poor, the food mediocre, and the fact that no one recognized my son's birthday was unforgiveable.
   

   Kona Grill - Kansas CityResponded on 19 February 2025

   Thanks for visiting us, Melissa. We're sorry to hear about your recent experience at Kona Grill - Kansas City, especially on such a special occasion as Valentine's Day. We understand how important it is to recognize such milestones, and we apologize for falling short. We're also sorry to hear about your dissatisfaction with our service and the limited selection of our special menu. We take your feedback seriously and will address these issues with our team. We hope to have the chance to serve you better in the future.
   

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8. Z

   Zachary

   Kansas City1 review

   2.0

   Dined on 17 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   EXTREMELY over priced for the quality of food you get. I'd have been more satisfied with fast food.
   

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9. OT

   OpenTable Diner

   Kansas City1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible experience, made a reservation online for 9:15 was not seated till 9:45pm. Food took 1hr to come out and it was cold. Our sever was great but the restaurant management was terrible. They over booked and couldn’t keep up with the demand.
   

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10. k

    kaitlyn

    Kansas City1 review

    1.0

    Dined on 15 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    We had a reservation at 9:00. Checked in early, but those who had a reservation at 8 or 8:30 were still waiting. Staff was obviously fed up and rude. Many murmurs of cold food, we decided to walk out
    

    Kona Grill - Kansas CityResponded on 16 February 2025

    Hi kaitlyn, We're really sorry to hear about your experience at Kona Grill - Kansas City. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We value your feedback and we will certainly take your comments into consideration as we continuously strive to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
    

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