Kona Grill - Kansas City

Review summary

1. Z

   Zachary

   Kansas City

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   EXTREMELY over priced for the quality of food you get. I'd have been more satisfied with fast food.
   

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2. OT

   OpenTable Diner

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible experience, made a reservation online for 9:15 was not seated till 9:45pm. Food took 1hr to come out and it was cold. Our sever was great but the restaurant management was terrible. They over booked and couldn’t keep up with the demand.
   

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3. k

   kaitlyn

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a reservation at 9:00. Checked in early, but those who had a reservation at 8 or 8:30 were still waiting. Staff was obviously fed up and rude. Many murmurs of cold food, we decided to walk out
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hi kaitlyn, We're really sorry to hear about your experience at Kona Grill - Kansas City. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We value your feedback and we will certainly take your comments into consideration as we continuously strive to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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4. Q

   Quentin

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Went there for Valentine’s Day dinner. Seated pretty quickly, but you could tell they shoved as many tables as possible onto the bar as possible to shove everyone in. Food took very long time, it was busy but still took too long. Getting ready to leave and register went down and we sat an additional 30 minutes until we were able to pay and leave. The only thing that made it tolerable was our waitress trying to keep us informed. All in all 2 1/2 hours for mediocre piece of over salted fish and substandard steak
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hello Quentin, We appreciate your feedback and sorry to hear about your experience at Kona Grill - Kansas City. We understand that waiting can be frustrating and we apologize for the delay in service and food. We strive to provide a smooth and enjoyable dining experience for all our guests and it's clear we fell short during your visit. We're taking your comments into consideration as we continually work to improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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5. N

   Noah

   Austin

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went for Valentine’s Day and we couldn’t have been more disappointed. Got seated at 7:15 and didn’t receive our entrees until 9:00. My girlfriend ordered the steak medium rare and after the extremely long wait it came out raw and bland. I ordered 2 sushi rolls for 25 dollars each and it was mediocre at best. Had the shrimp and lobster roll and there were multiple shells still in the shrimp I had to spit out. Overpriced food that was not worth half that price. Will not be going back and I do not recommend anyone eating here. The only bright spot was the wait staff who were kind and apologetic for the poor food and cook time.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hello Noah, We're truly sorry to hear about your experience at Kona Grill - Kansas City. It's always our goal to provide our guests with exceptional service and food, and we regret that we didn't meet those expectations during your visit. We appreciate your feedback about the wait time and the quality of our dishes. We're also sorry to hear about your disappointment with the sushi rolls. Your comments are invaluable to us as we strive to improve with each and every customer. We hope you'll consider giving us another chance to show you the quality and service we're known for. Best regards, The Management Team
   

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6. T

   Terrence

   Kansas City

   17 reviews

   4.0

   17 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sam provided great service on a very busy Valentine’s. Food and drinks were very good, as expected. Restaurant was packed but mostly well organized.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Thanks for the feedback, Terrence! We're thrilled to hear that you enjoyed your experience at Kona Grill - Kansas City on Valentine's Day. We always aim to provide excellent service and delicious food and drinks, so it's great to know we hit the mark for you. We're sorry to hear that you found the restaurant to be packed, but we're glad you appreciated the organization and our team's efforts to keep things under control. We look forward to serving you again soon!
   

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7. W

   William

   Kansas City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   I ordered a bottle of wine and not only did the server not uncap the wine for me, but when I twisted the cap off there was a lot of mold on the top of the bottle. Tells me they do not know how to store their wine properly.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hey William, We're really sorry to hear about your experience with the wine at Kona Grill - Kansas City. We strive to provide a top quality experience and it sounds like we missed the mark with your bottle. We're taking your feedback seriously and will be addressing this issue internally to ensure it doesn't happen again. We hope you'll give us another chance to impress you with our wine selection. Best regards, The Management Team
   

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8. B

   Brian

   Kansas City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Ate here for Valentine’s Day. Had an early reservation and was seated timely. Quality and taste of food was very good but my husband’s Las Vegas roll and a salad seemed skimpy. He ended up order an appetizer to complete his meal. Being Valentine’s Day they were busy and staff seemed over worked. Had to ask twice for a water that was ordered initially with a cocktail. Seems like a lot of items were missing on the usual menu- no shashimi or nigiri. Menu displayed outside the restaurant is from 2023 and shows more options and lower prices.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Thanks for the review, Brian! We're thrilled to hear you enjoyed the food and had a timely reservation at Kona Grill - Kansas City. We apologize for any shortcomings in our menu and the level of service during your recent visit. We're always working to improve and your feedback is invaluable in this regard. We hope to have the opportunity to serve you again soon!
   

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9. J

   Jack

   Kansas City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   My girlfriend had wanted to go to Kona Grill ever since she saw the restaurant week meals. We didn’t make it then so she asked me to make a reservation for Valentine’s Day. We went at 4, hoping to get some happy hour drinks. We didn’t realize there wouldn’t be any happy hour on Valentine’s Day. That was fine, I continued to order a margarita. It tasted like they made it with salt water. Terrible and it was so small for 15 dollars. Smaller glass than the strawberry cocktail my girl friend got. I then ordered a Michelob and after not receiving it for some time my waiter came back and said they’re changing the keg. I understood, he came back some time later and placed a hazy ipa down. Returned that, and just politely said hey man this isn’t an Ultra, he said he thought so too. Not sure what happened with the keg but I got a bottle. My girlfriend and I both ordered the wagyu fried rice, sounded so good. He came back said they were out of wagyu. I ordered the stir fry, it was fine… but wasn’t impressed. We were so disappointed, our waiter was a good guy. Nice and friendly but it sucked paying 120 dollars plus tip after having so many issues with the food and drinks. Won’t be back.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hey Jack, We're really sorry to hear about your experience at Kona Grill - Kansas City. We take pride in our food and drinks, and it's disheartening to hear that we didn't meet your expectations this Valentine's Day. We understand how frustrating it can be when there's a mix-up with your order, and we're sorry for the inconvenience caused. We're glad to hear that our staff was friendly and tried to rectify the situation. We appreciate your understanding and patience, and we hope you'll consider giving us another chance to make it right in the future. Best, The Management Team
   

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10. M

    Maira

    Kansas City

    1 review

    1.0

    1 review

    Dined on 2 February 2025

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    Fire alarm went off for 15 minutes. Portions are very small compared to before.
    

    Kona Grill - Kansas CityResponded 1 day ago

    Hey mayra, We're sorry for the inconvenience caused by the fire alarm. We understand that it was a stressful experience and we're glad that you found our service satisfactory. We're always striving to improve our food portions and your feedback is invaluable. We hope to see you again soon at Kona Grill - Kansas City. The Management Team.
    

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