Kona Grill - Omaha

Review summary

1. D

   Diana

   Las Vegas15 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were immediately seated at a table in the patio area as requested. The waiter took our drink order quickly and gave us time to determine what we wanted to eat. Our meal order was delivered quickly. Drinks were refilled before we ran out. Very pleasant experience.
   

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2. J

   Jill

   Omaha1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had reservations at 6:30. Our appetizer came out quickly and was great. Our main courses still weren’t on the table an hour and 15 minutes after the appetizer arrived. We had one stir fry, one poke bowl and one sushi and salad combo. Not a super complex order. At 8 o’clock our daughter had to leave without eating. At 8:15 I went to ask if they could box our dinners up as we had plans after and it still took another 15 minutes to get them boxed. Not the waiters fault, he was great. We didn’t get any money taken off our bill for the 2 hour dinner we didn’t get our main courses under but the waiter gave us 2 free appetizer cards. To use at a different time. $115 plus 20% tip for the water and we didn’t get to eat until 10:30 pm (after our function.) The poke bowl and stir fry were unreasonably small portion sizes and my husband had to run out and get something else to eat as he and my daughter were still super hungry. Usually good experiences at Kona which kept us coming back. I don’t think we will return to dine there after this evening. :)
   

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3. G

   Gabe

   Omaha1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   $39 for fish and chips. $15 for a side salad. Enough said. Server was awesome though.
   

   Kona Grill - OmahaResponded on 26 February 2025

   We understand your concerns about pricing and will take this into consideration in the future. Please join us for Happy Hour or ask about our Taste of Kona options as they are at a lower price point. Thank you for letting us know the server was awesome and we hope you give us another try soon!
   

   1 person found this helpful

4. C

   Christian

   Unspecified1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Tbh it’s was just bad. First time in years I sent my food my back and refused to pay for it. I tipped my waiter $30 but the food was cold. The steak was mid, my wife’s meal was cold
   

   Kona Grill - OmahaResponded on 26 February 2025

   We are so sorry to hear about your experience. Please reach out to us at omaha konagrill.com so we can get more information to help avoid mistakes like this in the future. We appreciate your patronage and hope you come back to try us again soon.
   

   1 person found this helpful

5. C

   Charles

   Omaha9 reviews

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Been to Kona a few times, I’ve always enjoyed it. This time seemed kinda bland. We ordered the Las Vegas roll and it had a bland and boring taste to it. The biggest thing I gotta bring (forewarning, I’m kinda dumb and don’t know my meats very well and didn’t even notice until I went to eat my left overs) up is that I had ordered the NY Strip with the potato things, but I was given a ribeye with asparagus. It’s no big deal. I still ate it and it was hella tasty. Oh, I skipped over appetizers. Chicken Satay. Hands down the best in Omaha. 69 stars. My date ordered the chicken and shrimp fried rice. It was tasty! With no drinks, I was shocked to see a bill of $150. Will I be coming back? Absolutely. The atmosphere is nice and the waitstaff is top notch. Okay love you.
   

   Kona Grill - OmahaResponded on 26 February 2025

   Thank you for stopping in and letting us know about your experience! We are very sorry to hear you got the incorrect steak this time, although are happy you keep coming back for the chicken satay! Please come back in again soon!
   

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6. H

   Heather :)

   Omaha1 review

   5.0

   Dined on 3 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sydney was such a sweet attentive server! She even customized my drink exactly how I wanted and communicated with the bartender for me! It’s my first time here I will definitely be back!
   

   Kona Grill - OmahaResponded on 5 February 2025

   Thanks so much for leaving Sydney a review! Please come back and sit in her section again soon!
   

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7. T

   Tiffany

   Omaha24 reviews

   4.0

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We got the meatballs for a starter; absolutely delicious. Service was ok. Our server was gone for long periods of time. My husband’s dish was prepared incorrectly so we began looking around for our server. No sign of them so my husband began eating the dish - he requested the exclusion of one veggie and the dish came out with 2 other veggies missing as well. It was still good but incorrect. Once the server came by and heard the problem, a new dish was smade (to go). While not the servers fault, the remake took much longer than our original orders.
   

   Kona Grill - OmahaResponded on 5 February 2025

   We are sorry to hear about the dish being incorrect the first time around and the server not being in their section as often as they should. Thanks so much for coming in and leaving a review so we know how we may improve! Please come back in again soon!
   

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8. C

   Chris

   Washington DC3 reviews

   2.0

   Dined on 26 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Overpriced for average quality. Last visit for us.
   

   Kona Grill - OmahaResponded on 5 February 2025

   We are very sorry to see we weren't able to give you the experience you deserved. Please reach out to us at omaha at konagrill.com to let us know how we can better improve.
   

   1 person found this helpful

9. A

   Adrian

   Omaha1 review

   1.0

   Dined on 26 January 2025

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 5

   Dismissive staff when my wife and I arrived. Which came off extremely racist, because all of the white customers they interacted with prior to us speaking to them about our reservations were treated very warmly. The waitress was great, but those previously mentioned individuals (along with the mediocre and expensive food) ruined it. The drinks were actually good. No plans to ever return to this place.
   

   Kona Grill - OmahaResponded on 5 February 2025

   We are very sorry to hear about your experience. Please reach out to us at omaha at konagrill.com so we can hear more about your visit.
   

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10. B

    Brian

    Kansas City3 reviews

    2.0

    Dined on 12 January 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Took 10 min to get anyone to serve us. It was Super loud. Food was mediocre
    

    Kona Grill - OmahaResponded on 16 January 2025

    Thank you for letting us know so that we may improve. We apologize that you didn't receive the exceptional service you should have had and we hope you give us another try sometime soon.
    

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